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December 2024 by Sarathp Sudhakar
The customer service here is terrible. The Indian lady working there was very rude and seemed like she didn't want customers to take the plan. She was unhelpful, not explaining the plans or deals properly, and her attitude was off-putting. I will not be returning to this place.
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April 2024 by Marilyn Kurtz
Manager Melissa & Rainish, Thankyou Thankyou Thankyou❣️❣️❣️ My husband and I have been dealing with Rogers since 1994; we absolutely love the top notch customer service provided at the Northgate Mall location. Very friendly and knowledgeable Ladies 🙌❣️ Thankyou❣️Very❣️Much❣️😁 We really appreciate you going above and beyond with our upgrades today❣️FIVE STARS ⭐️⭐️⭐️⭐️⭐️
HIGHLY RECOMMEND ✨🤩✨
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March 2024 by Melissa Hanson
Karen if you don’t have Id, don’t complain. I appreciate the hard work. Go in with a good attitude and you shouldn’t have any issues. Remember these people work for a company not themselves.
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January 2024 by Dave Burch
Unfortunately I didn't get their names but they were working late afternoon Saturday the 20th. I needed to upgrade my sons phone and they were great. Very helpful, knowledgeable, friendly, and we were on our way very quickly.
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June 2023 by Abhi Singh
I recently had the pleasure of visiting this Rogers store to activate a SIM card, and I must say that my experience was made exceptional by the outstanding assistance provided by Chrisell. From the moment I walked in, I was greeted with a warm and welcoming smile, and Chrisell went above and beyond to ensure that my activation process was smooth and hassle-free.
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May 2022 by Kayla Michel
This 5 stars is actually entirely a review of Melissa's incredible customer's service, she is solution oriented, and her positive attitude is appreciated by many I'm sure! Thanks for being amazing Melissa!
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May 2021 by Katelyn Matte
Love dealing with Roger's always a good experience!
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April 2021 by Scott Thiele
You would think that after being customer for the past 20 years there would be some sort of loyalty. Doesn't seem to be the case. I went in to upgrade my phone today under the assumption that I would be receiving an additional 20 dollar charge on my second line once Im forced to change my plan since its still under contract. I was okay with this sort of. Mind you I came in yesterday to ask about the price difference between my current plan and the new plan and was told it would be 20 dollars more. Today half way through my upgrade I was informed that the cheapest plan for my second line would be 95 dollars not 75 like I was told. That's only if I pay out the 175 remaining on the older phone plan. Not helpful at all. Didn't think coming in for my upgrade would end up adding an additional 100 dollars a month to my bill. 20 YEARS ROGERS. Shame on you. Unless something very positive happens before my contract runs out in November I'm afraid you have lost me as a loyal customer. *update* I have been contacted by rogers and they were willing to work with me. I change my review from 1 star to 4.
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June 2020 by Ava Kwasnitza
Rainish and Jes at the north gate location are ABSOLUTELY AMAZING. These boys could not have given a better experience and service while coming in today! They do their absolute best to get you what you want and need, on the best plan suitable and affordable for you, phenomenal at explaining everything and all the details so you fully understand what your signing and signing up for as well as getting you the best deal possible and more! 100% would and WILL be back and hope to deal with them each time! Thank you so much guys for everything today. ☺️?
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June 2020 by Linda Lamoureux
Horrible experience!! My mom who has dementia was told to go pay her bill at her local bank..she was confused and they made it much worse for her!!! The manager is on a power trip and needs to realise customers come 1st not last!
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June 2019 by Larry Gall
It's not rogers anymore!
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June 2018 by Daniel Gal
This store location is a disgrace to the Rogers brand; the staff was not helpful and somewhat rude; very unprofessional. Dont even get me started with their poor website.
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June 2018 by Tracy Mollison
Good service, took a little longer than I would like to get an upgrade (About an hour) but other than that good.
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June 2017 by Amy Nelson-Mile
Friendly, knowledgeable staff who provided prompt service.
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June 2016 by Rick Riffel
Good rogers outlet
