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June 2024 by Gerry Harris
I bought a pair of OC running shoes last August and used them at the gym on elliptical and for walking
It’s my second pair I did not buy the first pair from the running room
Both pairs wore out in the heal in less than a year
When I went in today they provided me with very little help as to how to pursue even an apology from the OC
I will never buy OC again or deal with the running room again I feel they are great when you buy but not so much when there is an issue
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January 2024 by V Kerr
Went to the running room for the first time yesterday. The girls were very friendly and helpful. I left with a pair of runners that I love.
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October 2023 by Sony Gawley
I have been a runner for 30 years spent $1000 and completed over 5 running room clinics. The running room, no matter where you are in the world has always been a safe place to refill your water, get some nutrition, buy a jacket on a cold night, and of course use the toilet. Today at 20 km I proceeded to fill my water and use the toilet when I was denied service stating it is for staff only. You failed running room. It used to feel like a community
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August 2023 by Elan Benson
Customer service in this store is not good. I went in to purchase a pair of Hoka shoes. I tried on 2 pairs that were too narrow for my feet and then i asked if i could try on a Hoka speed goat and was told no they won't fit, you need to try a different brand. I left and went to a different store with great staff and walked out with a pair of Hoka's.
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August 2023 by Eileen Speiran
Today I purchased my first pair of runners with Bethany's assistant. She was informative, polite, and observant making sure I had the most suitable fit for comfort. I was very pleased with such good service. I most definitely will go back again.
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July 2023 by Mary Corson
This store has a big customer service issue. If you ask about a specific brand, you may get a grunted response and a finger pointing in a general direction. If you ask for a specific size in a certain shoe on the shelf, don’t plan on it being the same style when it’s brought to you. Don’t even think about the natural human need to use a washroom when you’re about to make a purchase; just shop elsewhere…
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July 2023 by Bruce Corson
Make sure you don't have to use the washroom before you go here, because you literally can not GO here. Washroom is strictly for staff only. No paying customers allowed. EVER!!!!
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April 2023 by Deba Amayo
Very friendly staff and I found what I was looking for. Thanks. I highly recommend
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November 2022 by Al VanCaeseele
Best place to get great advice on the correct running shoe for your needs. Staff is always very helpful. Had a great chat on running electronics, and walked out with some bone conduction headphones.
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June 2022 by ColinBFClarke
Was in there barely 5 minutes before another customer who was friends with an employee came in and they talked about races for 10 minutes ignoring me. Then they had the nerve to rush me out when more customers came in.very unprofessional employees. products are okay, but I will be returning my shoes to purchase them elsewhere.
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May 2022 by Paul Caesar
How rude.Wow how rude. My wife and I went in and there was this dumpy little girl giving us attitude. Had to move things her own way and got snarky with us..We were prepare to spend up to $450 on 2 pairs of shoes but we just walked out .Arnold was wrong because we won't be back
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April 2022 by Marcella Zatwarniski
Came in today Sunday, March 27th to replace my Saucony Peregrine Ice shoes. Was greeted at the door, felt very welcomed by Don. He provided very friendly service even though he was busy with other customers as it was busy in there and met my needs!! Thanks for great service Don!!!Signed a happy runner!!
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February 2022 by Leah Kleisinger
I used to love this place tremendously and went there any time I needed something for running or advice regarding proper footwear.They have hired a new girl who is incredibly rude. She talks to customers like they are stupid and does very little to help anyone.She advised I get a certain pair of runners which has left me unable to run and many injuries that I am still getting therapy for.My mother went in the other day and had the same experience I did. She inquired about inserts for her footwear and the lady refused to help her because my mothers taste in insoles was "cheap", even though she was more than willing to spend more on a better kind. Rather than advising her towards a better brand she was condescending and avoidant and my mom ended up leaving.We both used to love the service and would spend good money but since this lady started there, we have both stopped going. Disappointing for two previously regular customers...
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January 2022 by Chanda Mwansa
The negative reviews are spot on: this location has a customer service problem. However, please don't take it personally as the employee was rude, argumentative, and condescending towards everyone: me, the two other customers in store, and the IT guy on the phone. The best thing she did was refer me elsewhere (Foster's where the customer service was top notch; best $400 I spent on running shoes).
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January 2022 by Carlie Collier
One would think that by going to the Running Room, you'd get great service. I mean, there has to be some reason the runners cost $50 more than anywhere else. If you are above the age of 60, don't bother going there. The treatment my mother received the other day by two of the most obnoxious female workers was unbelievable . No support to help put the runners on, they don't measure your foot, they berate you. In the end, she was able to find something that fit and proceeded to purchase them elsewhere for less than half the price!
