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September 2024 by Katy Pritchard
Bad service! Never wore the shoes and they won’t take them back because they look “worn”
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June 2024 by AJ Apuyan
Wide selection of footwear, great ambience, clean and organized store, and awesome customer service from the store team. Special shout to Dallas who went above and beyond. Great work, SoftMoc Midtown Saskatoon. Highly recommended.
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April 2024 by kulaylay love
❤️❤️
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February 2024 by Krista Spence
Terrible customer service.
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February 2024 by Indigo Lim
Terrible customer service.
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December 2023 by Jane .K
I was in the store probably over an hour, mthere was an amazing employee who went above and beyond bringing me every UGG she could find in my size, whilst helping other customers. I will defiantly return to this store in the future knowing the employees are friendly, attentive, kind and helped me find what I needed. A lot of people were tired and frustrated at the till Christmas shopping, looking for sizes but they still kept the same great energy.My receipt says Adeniyi, she checked me out so I believe this is the employee was another great person working Lucky!
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November 2023 by TDM Montgrand
Good shoes
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August 2023 by Abe Horchesky
Love the selection but wow does the customer service leave you disappointed. Have togo looking for someone to help you every time and when they do help you there’s attitude…especially from the guy with a shaggy beard and bowlers cap. Will be buying my shoes across the hall.
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December 2022 by Shanna A
I bought the UGG cleaning kit. Before using I read online reviews on how it works and I read a couple saying not to buy and that it leaves your boots looking water damaged. Apparently it’s best to dry clean them. I called the next day to see if I could return it and the lady said no, sock and shoe cleaning kits aren’t returnable, which the cashier I had the day before did not mention! Now I’m stuck with the kit I will not even be using. Disappointed, I will not be returning! The lady on the phone asked if I even tried it, why would I risk damaging my expensive boots.
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December 2022 by Kiara Wagner
I was at the store yesterday getting myself some shoes, in the evening and there were two workers. When I walked in there was a mom with I think three girls they were there for the whole time I was there and that was 10 minutes before closing and the girl who was working there kept walking past and ignoring them I tried to say something but I was ignored about that. The mom looked really stressed out and kept trying to ask the girl about the shoes and sizes and she would be cold and rude! On my behalf I think this is such a terrible way to treat your customers especially a family! Very unhappy with the service I had to witness.
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November 2022 by Shanna
I bought the UGG cleaning kit. Before using I read online reviews on how it works and I read a couple saying not to buy and that it leaves your boots looking water damaged. Apparently it’s best to dry clean them. I called the next day to see if I could return it and the lady said no, sock and shoe cleaning kits aren’t returnable, which the cashier I had the day before did not mention! Now I’m stuck with the kit I will not even be using. Disappointed, I will not be returning! The lady on the phone asked if I even tried it, why would I risk damaging my expensive boots.
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November 2022 by Toluwalase Dayo-Olaide
They’re awesome!
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November 2022 by Jennifer Kapeller
Awful customer service.
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November 2022 by Shayna
It was horrible there was two girls I was there for over an hour asking them to get me shoes they never did they ignored me and then told me to leave horrible service
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October 2022 by Irene Zhao
Incredibly rude lady with brown hair was working the closing shift last week. Asked to try on converse and she responded in a very rude tone.
