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March 2024 by Ava
Dufresne has great staff.We had a comfortable experience shopping here.There are no pushy salespeople.They allowed us to browse and when we decided we wanted to purchase the help and knowledge Curtis gave us was professional and much appreciated. He explained our options well.Dufresne has a wide selection with options to change your color or put together specifically what you would prefer and they will order it all in for youDufresne has competing good prices on their products with a year manufacturer warranty and option to buy extended insurance .We will definitely buy at Dufresne again.
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March 2024 by Brittaney Anderson
Shawn is a great salesperson. The customer service was 10/10 and I’m satisfied with my product. My cousin also loves the mattress she received from Dufresne. We’ll be shopping here for all our future furniture and appliances.
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March 2024 by Kathy H
Additional info added.We had gone back and forth over the year with rebooked and wasted time with technician visits and the run around. GARBAGE! Our order was incorrect and redone but how do we know we actually got the upgraded 2000 leather?Sorry in advance for this long review that I should have posted a year ago.This is actually a condensed version.Bought palliser leather power reclining sofa. Year "warranty" is now up. Paid extra for power headrest and "better?" upgraded leather. Long long long wait. Delivery fellow with couple underage looking helpers DROPPED it off truck onto pavement and struggled to get it up five stairs. Damaged stairway wall and railing.Took us well over hour to try to unwrap and remove some wood that was attached to bottom. Over 230 pounds! We were told backs come off easily. Nope... You would have to tip it and use tools to disassemble it!Contacted next day as after sitting in it for half hourleather is sagged. The mechanism seemed creaky.Nightmare getting service (went into store numerous times). Replaced one reclining mechanism and the other soon started being clunky. Promised cushion replacement with much better cushions but then as being done I said those are identical. Yep!We had had multiple repair person visits and even though first one said we should get our money or reclining sofa with better seats that never happened. One side is not even the same as the other!THE WARRANTY WILL NOT COVER SAGS THAT ARE PERMANENT! Even the extended warranty.. they will say that is normal.Uncomfortable and embarrassing piece of garbage furniture. Thought getting quality but DID NOT.Our table set finish is peeling more each day. Lesson learned. Stay away from this store!We should have gotten our money back right away but customers mean nothing to Dufresne.Even contacted Palliser and they do not stand by products.Store: DO NOT WASTE TIME POSTING A RIDICULOUS MESSAGE BACK TO ME to go through the circle of wasting my time again.We have spoken numerous times and you know the products are garbage and that we should have been given money back day one.
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March 2024 by Laurelle Hamm
We had a great experience looking for a mattress at Dufresne. The person helping us was very knowledgeable and took a lot of time with us trying to figure out what mattress would be best. He also tried to get us the best value possible
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March 2024 by Ben and Vicki Reimer
Friendly and helpful sales people. Prices are average. So many customizable options it's hard to choose.
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February 2024 by Joan Neufeldt
Excellent service with lots of furniture choices. Would definitely buy from them again.
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February 2024 by Stacey Klisowsky
Great service! Friendly staff, helpful!
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February 2024 by Alan Downing
Excellent sales service and excellent timely delivery.Most appreciated.
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February 2024 by Doug Hanson
Shawn was friendly and good to deal with. Bought the extended coverage on a leather love seat. Will see in 5 years how they are to deal with honouring the store credit.
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February 2024 by Darcy Werezak
Very good deals and the quality is excellent
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February 2024 by Daria Talipov
Had to do a quick mattress purchase and Richard was very knowledgeable and helpful to direct me through buying experience . Had a budget before I came to the store, so Richard and his manager were able to accommodate my needs! Highly recommend this place if you are looking for good quality at a reasonable price! Most pieces are made in Canada.
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February 2024 by Dillon Bruynooghe
Avoid this place at all costs. don't let the seemingly low prices make your decision they will take your money and only screw you around lie to you and make you regret your purchase, Hope that you don't have to deal with the customer service.After 28 calls and being told someone will call me back 6 times and no one ever did, it took almost 4 months for them to replace the couch they damaged. It was the biggest headache ive ever had to deal with they will do anything to give you a poor quality item. Dont let them send a technician to your house they will not be able to fix it properly demand a new item. they will do everything they possibly can to not allow that to happen. after 4 months i still cant talk to a manager alot of the call centre employees try to help but there is nothing they can do, but there are quite a few call centre employees who hang up on you and do not want to help you at all. Worst experience ive ever had
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February 2024 by vik
Your store is complete garbage. Rude and uneducated staff. We bought $5000 worth of couches with extended warranty, which did not cover pealing material. Was told that we have $400 credit at the store. My husband tried buying tv with it, was told have to spend over $1000 to use it, ok fine. Next time we actually found what we wanted over $1000 wanted to use the credit was told that it’s on furniture only can’t use it on is or appliances. Manager was absolutely rude and didn’t care if he makes a customer happy. So no we can’t get our money back can’t buy what we want with this credit. GARBAGE. Don’t recommend ANYONE to buy anything from there. You lie to people just so you can screw them out of the money. Customer service sucks. With every solution there is some sort of loophole customers can’t avoid. So mad. Not gonna leave this like this. Will be going above your heads.
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February 2024 by C Y
Very helpful and friendly
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February 2024 by Jessie Turn
Terrible customer service. We have never gone back
