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February 2025 by Gean3098
They squeeze me in the very last minute when i have to do an oil changed and they also drove me to my house when it was -40 weather i stead of staying there that was very nice of them ?? Peter is a very nice person and very sweet friendly also and really nice to talk to and he also will give you the best advice for cars and tries to help you get a cheaper price.. They are always there to help me.
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November 2024 by Brian Turcotte
I was quoted on the phone $170.00 plus taxes and was told the total would be $188.70 to remove the existing tires on my truck rims and put my other supplied tires on. When I went to pick the truck up there was an additional $3.30 “Haz Mat” charge and $18.40 “shop Supplies” on top of the quoted price. The new total was $207.24. When I questioned the amount on the bill compared to the quote I just got lip service about there being shop supplies. They just arbitrarily added money to the quote without explanation. $21.70 without reason. He just kept pointing to the grand total owing. Stealing really. Not the way a reputable business should operate.
In response to your response:
This was not an engine rebuild. It was changing out tires. No surprises. Something you likely do all the time. If you use up $20 plus dollars in shop supplies, (toilet paper and paper towel), and over $3 for vinyl gloves on every tire change over, should this not be part of your quote?
Your explanation makes no sense. It’s not because someone forgot to communicate properly. It’s because you told me what the job would cost and then added almost $22.00 on top. If someone failed to include that amount in the quote, not my fault. You took money from me above what was quoted. Too bad you wouldn’t honor your quote. The right answer would be that because you failed to communicate properly with your client, you refund the money in question. Principle and integrity. Two things you also fail at.
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October 2024 by We Byeller
Clear explanation of issue, prompt, service, and decent price... couldn't ask for more
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October 2024 by G Epp
I called in to explain my vehicle issue and book service. Advisor suggested a user addressable check ( which was the issue). Voila. Problem fixed. Two thumbs up for their service, and I assume the same honest, competent service in the shop. Thanks
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September 2024 by Matthew Fisher
Nice little place to get work done on your vehicle. Quick and efficient work, friendly staff. Let me know when costs would jump up in price, but explained exactly why. If I ever need more work done, I'm coming back in a heartbeat.
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February 2024 by Sean
Had my SUV in for a couple issues. Now it runs amazing!Great service by Peter at the front and good pricing.They installed quality parts for a fair price.Would recommend to anyone if you need your car fixed right with brand name parts.
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February 2024 by Abed Alqudah
Took me on short notice and tested my battery. Very nice and quick and answered every question. Happy to have them nearby!
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December 2023 by Joe Qiao
My regular shop couldn't fit me in after an unfortunate contact with the curb (thanks Saskatoon winters), which is understandable because every shop is busy this time of year but I wanted my vehicle checked ASAP to prevent further damage, so I contacted Kai's and they squeezed me in the next day.A little pricey, but they priced everything upfront and contacted me after diagnostics for the extra work they found out that was needed and priced it out accordingly. Friendly and professional staff. I don't mind paying a little extra for ease of mind and speedy service.I would likely still stick with my regular shop for routine stuff but if I'm in a pinch I know where to call! Would recommend.
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November 2023 by Vanessa Loewen
Very honest, excellent service, and very informative!
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November 2023 by Angél
Suddenly had brake problems with my car. I have these guys a call and they were very friendly and helpful on the phone. I was able to bring my car in the next day. They did an inspection and was very professional. They didn't do any work without talking to me first, and they didn't try to add on any extra work. Straight and to the point.
I did not get my brakes fixed yet, but that is nothing to do with their end, the problem was bigger than I thought and I need to save a bit more. I'm very happy with the short business I had with them and will be returning once I save up a bit more money.
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November 2023 by Brian Topp
Needed brakes done, able to book in quickly and job done professionally
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November 2023 by Aric Desender
my friend had his car towed here , received a 1700 bill and the vehicle wasnt repaired .
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November 2023 by Emily Rigby
I recently brought my older vehicle in after noticing the steering wasn't working well- the wheel would suddenly lock up and be incredibly hard to turn. Lai's was quick to check out my vehicle and let us know within an hour that they noticed the steering shaft was in bad shape with rust and lose parts, and we agreed to have them fix it. On the drive home after having it "fixed", I noticed the car was having the same issue as before, which was frustrating after spending $750 on the repair... We let them know right away that the issue wasn't fixed, and they said we could bring it back and they would look it over for again free of charge, which we appreciated.Upon another inspection, they discovered that it was the rack and pinion that needed repairing, which was another $1400. We agreed to go ahead with it and now the steering works great. Our only frustration is that the issue was misdiagnosed and not fixed the first time, but we did appreciate Lai's willingness to look at it again without charge.
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September 2023 by Brotherman Bill Ted
Absolute crooks. Called and they quoted me for one amount ($500), then asked for another amount (>400 dollars more) for the work I wanted done when i showed up. Also, mysteriously couldn't do half the job but still wanted a thousand bucks for what they quoted me five hundred for.If you like being fleeced for money, this is the shop to go to. Otherwise, look elsewhere.Service: Auto maintenance
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August 2023 by Andrea McDonald
I got a flat tire yesterday but luckily it was right outside Lai’s!! Even though they were very busy they helped me out and had me back on the road in no time, with a repaired tire at half of what I thought it should cost. They’ve earned a customer in me!
