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July 2024 by Linh Tran
Can't even get through on the phone with them, it's been like this for years. Why is it so hard to answer to answer. Isn't there usually a bunch of staff right by the phone
Still don't answer phone.
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May 2024 by Mary Cherneske
Literally the rudest employees in the world. One of the older women there is the worst, always seems to have a problem with my leisure card. Sorry you hate your life, but stop taking it out on other people
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May 2024 by Sunayana Singh
Fabulous leisure center with beautiful maintenance and amazing services.
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April 2024 by Hailie Kallis
Sunny great caby
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April 2024 by Erik Lindberg
Mixed experience with the Shaw centre. The facility is first class. The problems are with accessibility for those with disabilities. We have mobility issues, and met others with problems as well. There’s an elevator, but many times the staff locks it out for people trying to go upstairs. If the elevator is working to go upstairs , the employees have the second floor access doors locked so people can’t reach the elevator to go downstairs. This has been happening for years, accessibility is a hit or miss affair. Not sure if this policy is driven by the city management or by the individual employees, but it’s often a challenge to visit this otherwise excellent pool.
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March 2024 by Cheryl Loadman
Great pool and weight facility.
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March 2024 by Lorelei Nemanishin
This would be a good pool if it was ever open to the public. You can only swim during the week between 1 and 3 or 7 and 9. Which none of those times work for me. Such a big pool, with such limited access for public swimming. In total 4 hours a day. 2 hours at a time… at not very convenient times. My daughter and her family are also unable to go those hours either. Her son always asks to go swimming after school. It’s never open. And with Harry Bailey closed there’s really nowhere to go swimming in this city. The pool at Lawson is nice but just to small, can’t find space to actually swim. Very disappointing for such a big city that there’s literally nowhere to go swimming
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March 2024 by Dan Wilson
If you buy a leisure pass to land swim I would highly not recommend in this city . Lane swimmers are at the bottom of their list for caring they cancel the few times they have and now that harry Bailey is closed they have not added new times anywhere so unless u swim 6-8 am or 8-10 pm you are out of luck in this city .
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February 2024 by louis birthday
Great swimming place for kids, b8g hottub for adults, wheel chair accessible hot tub as well. Great swimming pool. Staff are always really frinsky and helpful, also a big weight room work out room, but I never used it. Great staff!!
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February 2024 by Jim Sabatier
Brought a swim team here for competitions and spent 3 days around the Shaw Centre. I would have given 5 stars except the food concession is closed. With thousands of customers using this great facility every day I wonder why it is closed. The scamdemic is over and it would be convenient to have the concession open again.
The facility itself is worth 5 stars??
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January 2024 by A K
Jan. 7th, 2024 - 9:30 am. Showed up and was not allowed to enter because the pool was “at capacity.” There was approx 20 people swimming and the reason was lack of employees and life guards. This screams poor management. Hire more people.
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January 2024 by noory zeraatkar
Excellent
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January 2024 by Amanda Loring
Front staff is very kind. Place was clean but very busy. The lifeguards were really good at making the place safe and following rules so everyone had a good time.
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January 2024 by disha kenneth
I took a taxi in the absence of our vehicle to visit the center for the very first time with my 2 little kids, 4 and 1 yr old to go to the indoor playground as advertised on the website. After buying the tickets I was directed to a small room which was actually child minding room without any toys. There was a baby stroller, baby rocking chair and a baby bouncer, Racing car track without any cars and all the cupboards were locked. Absolutely shocked I went back to the reception I requested for the cupboards to be opened thinking they missed out or something because there was nothing at all. The lady giving out tickets very rudely responded This is what you get here. I repeatedly asked what would kids do there without any toys and why are we being charged but no proper response or action.
Indoor playground is false advertising and the staff is all the more horrible in dealing with someone visiting with kids.
Date 29 Dec time 4:30pm.
I hope management will look into this feedback and do something about it
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December 2023 by magnumdi1
Great place for kids with lots of options and different levels of fun for all ages
