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August 2024 by Carlos Cardenas
TD Canada Trust's, Grace, Manager Customer Experience, assisted me with a teller, Brendan, in order to facilitate a solution for my wife and I. This is not the first time Grace has been so helpful and so my wife and I wanted to thank Grace and Brendan and TD for their assistance, due diligence, and professionalism to assist us. Thank you for your integrity and respect to help us out. It was greatly appreciated and helped us out tremendously.
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July 2024 by Mehtap Ay
One years ago in June 2023, TD brunch personel gave me appointments. I have some money he told me if you want you can go investment for interest.I did in the June they told me next june2024 we will give you're money(interest)But today I went to 8 street brunch for learning which day can I take my money?But they told me you have not interested. They used one years my money then they can't give my interest. I'm so bad feeling it's wery bad .They did mistake I'm lost money
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July 2024 by Iryna Myziuk
Very disappointed. We wanted to open a credit card for my young brother. He has a work permit and employed for full-time job.
After appointment he had to provide some additional documents via email. And they ignored us for a month!!!! During month I called them multiple times, and sent dozens of emails. Eventually they replied to us saying that the credit card application was refused because he is not a pr or citizen !!!!!
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July 2024 by Curtis “2feet1bag”
Excessively long wait times to solve simple problems. Multiple telers assisting each other and not the customers. Unfortunate that I bank with TD
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June 2024 by YXE Handyman
All the latest 1 star reviews are very accurate. While a long TD customer, I found TD in general has declined, but the 8th street location has been a horrible experience every time. The manager I dealt with was ignorant, rude, unprofessional and doesn't belong in the environment. The few times I have been to this location, I end up having to go to another branch to get them to finish whatever I need done. Save yourself the headache and go to a different branch.
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May 2024 by Don Turgeon
Went in today to update personal information and after a few minutes and great customer service, I was able to log back into easy web.
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May 2024 by Courtney Neary
Not honest about the tellers and indias call takers.
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February 2024 by Wen Zhang
Cheating! They put ads everywhere to say they have many promotions. We came to open the new account at the end of September last year. But when we come again this January to check out the account, they told us you should open another more account last September to get the bonus. Why the clients didn’t do that for us even though they knew why we came here to open the new account. And now, they asked again and again to say Oh this is not the promotion you chose, you did it open the other accounts such like that….So angry and disappointed! Will not come again and will not use any of their services! If you do not want to deal with such no-credibility branch, do not come here.
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February 2024 by Sydney Pihach
Horrible experience with Kenneth Agunobi. I do not recommend this branch at all. I applied for a credit card and asked many questions that he could not answer. When I questioned him, he gave false information and had to look it up, confirming the information he previously provided was incorrect. They required a second piece of ID to finish the application which was started originally online in December and in person on Jan 3rd and called on Jan 11th to request secondary ID because I wasn't originally a TD customer. I then asked him to confirm if I was still getting the promotional aeroplan points that I qualified for and he said yes and confirmed the amount. My card arrived a week later and all seemed well - until it came to activating the card. I asked him about a secondary cardholder and was told I need to call and request one. When I called, they told me I needed to do it in branch (which I was JUST there) and also needed a phone code that needed to be done in branch. I asked the kind lady on the phone about my aeroplan bonus points, they were the current promotion ( not the one I initially inquired about ). The promo was supposed to be 100,000 pts which then dropped to 75,000pts because of the cut off date (after jan 4). The whole reason I even applied for the specific card was due to the promotion. Had I known I wasn't going to get it, I would've went with a different bank. Kenneth also was pressuring me to switch all of my accounts to TD, I am so glad I didn't. They are not doing anything to rectify their mistakes. I would not recommend this branch to anyone as they lack in customer service and don't care.UPDATE: He also entered my name for my aeroplan rewards program so I can't book flights or anything until they update it with proof of identification which takes 2 weeks to process. Just when I thought this experience couldn't get any worse. AVOID THIS BRANCH AT ALL COSTS
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February 2024 by Paul Mac
As you can see from previous reviews about this bank. Turn around and go to the one at River Landing. My partner and I have just experience the worst customer service I’ve ever dealt with, with a bank. Lots of miscommunication, misinformation, that causes lots of inconvenience. Take your business somewhere else. WORST CUSTOMER SERVICE EVER
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February 2024 by taylor frie
Lower than average bank… will try to keep you indebted to them for as long as possible. First mortgage specialist I got was awful but I asked to switch and now I can actually understand them speak to me.
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January 2024 by Brittany Van Norman
Worst experience at a bank yet. I was excited to see the new location so went out of my way to check it out. I can confidently say if I hadn't been a TD customer for the last 30+ years I would have emptied my accounts and switched banks all together. Staff was intrusive, nosey and loud about personal information. I do not need to broadcast my finances to everyone in line, and you absolutely do not need to stop me in line and ask how much I am depositing. I am amazed at how rude and offside some of the comments were that the staff and manager made today. I have mentioned how terrible my experience was with 3 people so far and 2 of them said they have had similar experiences and will also not be returning to this location. I also never leave reviews but I was so uncomfortable that I felt I needed to. NOT IMPRESSED.
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January 2024 by Mr. Train Guy!
Very long lines inside, because there's absolutely NO hustle by the tellers. They are slower than molasses
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January 2024 by craig albert
Not a great experience. Perhaps other branches are more helpful
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January 2024 by Khalid Mehmood
Very lousy service from td 8th street branch, looks like people are untrained n unprofessional. If ask a question they staff are so clueless, simple job they they take so long n waste your time ⏲️
