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January 2024 by Uncle Slacks
You can not make an appointment over the phone to see someone here. You can not talk to anyone at this location over the phone. The phone menu endlessly loops telling you to book online or through the app. Attempting to book online or in the app both say there are no available appointments at this location. Have to physically go to the location to book an appointment like it's 1920.
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October 2023 by Rey Calloway
Not helpful.
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May 2023 by Benjamin Robles
taking money to pay bills
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November 2022 by Elliott Klassen
I’ve had nothing but positive experiences here, staff are so lovely, Zarah has always been a tremendous help
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November 2022 by Cody Langston
The manager lady is very nice and helpful but the tellers could be alot friendlier.
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September 2022 by Kristin McTavish
My son has been trying to get a loan through the Warman Branch and it has been an awful experience!!!! He has been dealing with Zarah who asked for all his paperwork which he submitted 2 weeks ago Thurs. Tues when she returned to work, we reached out to see how the application was going to which he was informed "she didn't check her emails so didn't get his paperwork and hadn't submitted it yet". Five whole days and it hadn't even been submitted.Fast forward another week and when Zarah returned from another 4 day weekend, I emailed her, called and left a message and reached out to the branch for an update. Not a single person returned my email or call. Finally Wed after leaving another message and emailing that I would be at the branch that afternoon to follow up did we get a reply. She said she received our loan but hadn't had a chance to look at it yet! I stated we would be in on Thurs at 4 pm to sign papers and she replied thank you for your patience. Well, my son and I just showed up today at 4 pm and there was no appointment, Zarah wouldn't even come out of her office to talk to us, and when I asked to speak to the branch manager he was on a call and said there was nothing they could do.We are definitely not a priority to this branch, they have extremely poor customer service and communication skills are nonexistent. And of course, starting over with another bank or even transferring to a different branch would just make the process longer and they know it!
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August 2022 by Scott Challis
Too many people are giving this specific branch bad reviews for telephone banking so I'll chime in and say this is the best bank branch I've ever seen. Very fast and helpful and they've got a washroom for customers which is a first for me.
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March 2022 by Emma Belyk
Phone menus were frustrating and all over the place, but location staff were excellent and very fast; they laid out upcoming plans and options unprompted, and were overall excellent. I do recommend going in person anyways, rather then wrestling with the phone lines.
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March 2022 by House of a Writer Jeanine
I had gone to this location to open up a bank account for my son. The staff was kind, professional, and friendly. We left feeling satisfied and well taken care of. Thank you RBC for the wonderful service.
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March 2022 by Julia L
Staff here are always friendly and helpful. They go above and beyond in terms of service.
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March 2021 by Tyler Golding
Can't get ahold of anyone on the phone. Seriously frustrating
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February 2021 by Cody Harder
The people are great when you're actually able to talk to them. The phone banking is the most frustrating thing on this planet. You'll listen to 2 minutes of prerecorded message before the menu starts, and then sit there navigating a maze of saying the wrong thing to the computer just to have it disconnect. I'd close my account but I can't talk to anyone to actually do it
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February 2021 by kelsie ann
The covid hours are ridiculous! I understand were in a pandemic and you need to keep your staff safe. However, there are still customers of yours who work Monday-Friday 8 to 3, who physically cannot do their banking business during your alloted hours.May as well take my business elsewhere since I have to drive to the city anyways. ????♀️????♀️
