Advance Auto Parts in Aiken offers a range of automotive aftermarket products, including well-known brands like FRAM, Carquest, and DieHard® batteries. The store provides various free services, such as battery testing, engine code scanning, and wiper installations with purchase. Customers can also benefit from the Speed Perks loyalty program for discounts. Many reviews highlight the positive customer service, specifically mentioning two employees who create a comfortable shopping experience. Customers appreciate being guided with their purchases and receiving assistance at checkout. However, some reviews express concerns about the recent decline in customer service quality, comparing it to competitors. There are mentions of a lack of knowledgeable staff and instances where employees seem unavailable or distracted. Overall, while some customers enjoy the friendly service and free offerings, others feel that the store could improve its staffing and training to enhance the shopping experience.
