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March 2024 by Price Story
My temporary bridge broke, but my permanent one came in and they got me in quickly to deal with it
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January 2024 by Karen Hayzlett
I have a very crazy work schedule and with Aspen Dental's hours I was easily able to make an appointment. Danielle was my dental higenist and she was amazing. She walked me through everything she was going to do and was very friendly! I have not had many good experiences going to the dentist but Aspen Dental's staff really made the experience exceptional.
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December 2023 by Jose Soto
Horrible customer service !!!!!!! I called and booked an appointment 3 weeks out. They send email 3 days before to confirm, which I did confirm. They call the afternoon before my appointment and cancel my appointment because I did not get their call. Called Veronica at Aspen Dental back after I get the message of my cancelled appointment and she states there is nothing she can do except rebook my appointment. Unacceptable! I reach out for dental assistance 3 weeks in advance and cancel me with no regard for my wellbeing. This is the first time I have been treated like this by any dental or medical practice. Completely UNPROFESSIONAL and no concern for your patients!!! 0 stars out of 5 !
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December 2023 by Lynsey Thomas
Once you actually get in the office, the experience is wonderful. The staff is very friendly and we got in right at appointment time. I do wish the dentist would take time to give the dental hygiene lecture to my kid.
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December 2023 by Tracy Webb
It was my first time there. I had a toothache. Everyone was very friendly and thorough. I have my second appointment to get work and cleaning done.
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December 2023 by Dale Guy
I don't recommend. A tooth fell off, yesterday. I called 4 offices in SC USA and each one had an excuse to not fit me into today's work schedule. Existing clients are not valued. Since relocation to SC USA.... Doctors sucky. I'm keeping my doctors I Florida and Georgia. Inadequate healthcare in the CSRA, SC USA. Phone service and doctors are a limited edition especially in CSRA.
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November 2023 by Spyros Saucier
Everyone was great but they refused to work with me any further unless I did ther scaling to clean my teeth. I said I do not want to do scaling just regular one or deep cleaning they said they would not do that. I asked well can I get my cap done because I broke a tooth couple days before and not the scaling they said no, they will not do the cap or anything unless i get the scaling done. So at that time I said thank you but it looks like I need to find another dentist, they said ok. I have gone to my regular dentist for years, had cleanings done twice a year and never once did they say I needed scaling done. We just moved to Aiken from out of state and was looking for a new dentist and unfortunately they will not be it.
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November 2023 by Meghan Sturges
I have had such an unbelievably awful experience between the NA location and here. When I first moved here at the beginning of the year, I was told the NA location (40 minutes away) was closest to me so that is where I booked. When I found out there was one in Aiken location (10 minutes away), I requested to be transferred. They said that I would have to come in person to pick up all of my X-rays and files and that they couldn’t just email them to me or the Aiken location… and that the Aiken location couldn’t just see them. Once I actually had an appointment, I showed up and they turned me away because you can’t have a sleeping baby in a car seat with you during your appointment. Rescheduled my appointment for a 7 am slot right when they opened. They had at least 5 people booked for that same time and didn’t get me back until after 7:40, at which point they made me do, AND PAY $150 FOR, duplicate X-rays because the dentist wanted his own set done. Even though they were done previously with their own business. They didn’t do a cleaning or anything useful and I spent over 2 hours there. The dentist himself was nice but they really need to get their office together because it is a mess.
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November 2023 by angela pray
Please do not use this office they refused to fill my daughters teeth because she sees another dentists. Who is a pediatric dentist. Her dentist said he was ok with another dentists filling those teeth. I think it’s all a matter of money! The receptionist was rude!!
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October 2023 by Kelsey Burke
I was trying to transfer from an office in New York where they had just done x-rays and because I am pregnant they told me to wait until after the baby to have a cleaning. Dental care while pregnant is extremely important and they turned away a pregnant woman for care, telling me to wait 10 months so the can get X-rays. Disgusting how money hungry they are.
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October 2023 by Mary
Very slow.... went in 2 days ago with the impression that they had same day dentures.. they do not. When I made the appointment I told them why I needed to come. I arrived there and they acted surprised when I came there as they seemed to believe I was there for a routine checkup. Slow to get back to me during that appointment and had to answer the same questions 3x. Dentist comes into the room and makes jokes about my dental situation in which im very insecure about in the first place. Guess not everyone has his sense of humor. Fast-forward 2 days I go back in for phase two. They were pulling people left in right from the lobby to rooms. But then you sit there and wait. Told them I had to be at work at 2. Waited an hour. No dentist. Now I get dentists can come into some surprises and unplanned procedures but room should be made in scheduling for stuff like that. I ended up leaving because I could not wait any longer as my job requires me to be present to get a child off the bus. And I really don't know if I will come back to that facility or not at this point.
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October 2023 by B Safe
Aspen Dental in Aiken is the best place to go for any dental work you may need. Their entire staff is friendly, always willing to help with any concern you might have, and easy scheduling.Strongly recommend.
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October 2023 by Jeremy Preston
Terrible service. The Hygienists in that Aspen office need more training. It took them 30 minutes to get a full set of x-rays. Very unprofessional and extremely slow. That office needs better leadership. I am not going back there again.
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October 2023 by Drum Murray
Dr. Logan Nalley was very helpful and professional. Also shout-out to CC, Danielle and Stephanie. All very knowledgeable and helpful. A good crew working together.
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August 2023 by Vicki Swygert
No stars really. I went to Aspen in March 2023, finally got my Dentures July 5th 2023. 4 months of waiting. I didn't have any teeth pulled or anything I was just replacing my old Dentures. I would never recommend anyone to Apen Dental.
