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“I wanted to take the time and leave a five star Google review for this establishment! I had Hay delivered yesterday and wasn’t able to be here at the time that it was being delivered, and the people who did the delivery did a amazing job at cleaning up after they stacked all of the hay beautifully for me. They even noticed where I keep my bags of feed and took the extra few steps to place them in order on my feed shelf little things like this makes a big difference and I appreciate the extra time that they took to do this rather than just throwing it in the doorway. I’ve also been into the store to purchase items and have to say the staff have been lovely and really helpful.”
“We’ve been taking our 13 year old Shih Tzu to Lori at Downtown Dog for grooming and she is phenomenal! Not only is she a great groomer, but she loves on and calms our very anxious old man. The entire staff is also so friendly, very helpful and make the cutest dog biscuits! Our boy loves the cheesy twists!”
“The Absolute Best place for you and your four legged companions! I buy All of my Dogs Food and treats/supplements here. They have an Awesome selection when it comes to vitamins and even my Shampoo! The staff goes above and beyond every single visit! I cannot rave enough about how Wonderful Herbal Solutions is! We are Lucky to have it in Aiken! One Very Happy Customer ☺️”
“As a dog trainer I am always needing a variety of training treats sometimes I need an extra leash for a client dog last minute. Everytime I go here they have it and I am always treated well. This is why I will always go to this store for a lot of my needs.”
“I just want to take a minute and give a shout out to Rachel. I called in with a question half expecting a bored disgruntled employee to answer.
Working retail can be a very taxing and thankless job.
But I was pleasently surprised when a cheery and eager-to-help girl answered the phone. I've just got to say, what a breath of fresh air! She actually ended up being the person that rang me up when I got to the store and was just as bubbly in person as she was on the phone.”
“We went in Tractor today looking for a metric tool set, that we seen online, I believe Mr. John is the store Manager, well he made sure to help us look he even reached out to out to one of his employees that wasn’t at work to see if he knew where it was, we still couldn’t find it. So as we was leaving getting to the end of the parking lot to make a right, he ran outside to stop us & let us knew he find what we was looking for that’s what u call a wonderful employee & the best experience we had to say that was our first time going in, thanks again Mr. John”
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“I was looking for a specific item. They didn't carry that particular item, but suggested another retailer and called that retailer to make sure that had what I needed.
That's customer service”