Security Federal Bank receives mixed reviews from customers. Some clients report extremely positive experiences, describing staff as absolutely fantastic, extremely helpful, and willing to go the extra mile. These customers note that financial advisors are accessible, returning calls and responding to emails, and provide great detail in aiding with services like mastering credit, understanding credit reports, and setting up accounts. They find the process easy and recommend the bank as a place to do business. However, another customer reports a very negative experience, feeling chewed out, fussed at, and treated harshly by a staff member when seeking assistance for a small business investment. This customer felt their needs and aspirations were dismissed and questioned, leading them to consider switching banks. They expressed a desire for respectful treatment and help, rather than feeling their circumstances were judged.
Great experience and I wouldn't trade nothing in the world great staff
December 2019
Mrs. Christine Lewis and Mr. Paul Jackson are the go too people there. Always ready to assist and help in anyway possible. They and this Bank has changed my life
September 2017
Everyone who works here are very pleasant. Love the service.
