White Jones Ace Hardware is a family-owned, locally operated chain of 38 neighborhood stores serving communities across East Tennessee, Middle Tennessee, Western North Carolina, North Georgia, and South Carolina since 1969. The store is known for its great customer service and knowledgeable staff who go above and beyond to assist customers. Customers appreciate the helpfulness of employees like Linda, who provided expert advice on chainsaw parts and even helped put on a new chain. The staff is often praised for their effort, professionalism, and willingness to assist with various needs, from filling propane tanks to finding the right oil filter. One customer highlighted the exceptional effort of a young employee who handled multiple tasks efficiently despite a long line, demonstrating a strong work ethic. The store offers a wide range of products, including hardware, plumbing parts, and furniture, with delivery often arranged quickly and at no extra cost. While some items may be pricier than big retailers or online options, customers value the personalized service, knowledgeable staff, and quick solutions provided. Overall, White Jones Ace Hardware is a reliable and friendly neighborhood store that prioritizes customer satisfaction and community connection.
This place is huge! So much more than I expected when I walked in; and the staff is so amazing and helpful!
March 2026
I love that I am able to get assist by women. As soon as I got to the paint section, I was asked did I need assistance. Torrey assist me every step of the way, Tonya mixed my paint up. There were 3 other lovely ladies working as well. My best visit by far. Keep up the great work ladies!
March 2026
It says a lot that I was referred to “Elder’s” by a local specialty plumbing company. Apparently the only place where could find a seal I needed to repair a faucet. Very friendly staff, too.
