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February 2024 by Tamela T.
Placed a reservation for a Luxury car online. When arriving at the store, we were told they do not have a luxury car and offered the ONLY vehicle that was left on the lot. A small SUV.....we had no choice but to take it. Upon inspection the seats were stained, carpets needed vacuuming, and spills on the door and console. The attendant attempted to clean the areas with very little success. After leaving the store we noted a smoke (cigar) smell in the car. We endured a 8 hour drive in this SUV with the most uncomfortable seats ever!! Not to mention we drove in the rain and had to stop numerous times to fix the windshield wiper that was broken and kept hitting the top of the car and coming loose. Not a good experience at all. However, the store in Alabama where we returned the car was very nice and accommodating.
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February 2024 by Scott F.
Had a reservation for 1 pm. Stopped by before around noon to arrange pickup from a car dealer 400 yds down the street. Called them from dealer and it took over 30 minutes to come pick me up. When arriving at Enterprise they took my info then told they didn't have a car ready. Waited another 30 minutes to be told that it would likely be another 45 minutes before they could pick up a vehicle. The manager was not apologetic if fact we witnessed her being completely rude to another customer. I will never rent from this location. Hoping to speak to regional manager.
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February 2024 by Scott Furr
Had a reservation for 1 pm. Stopped by before around noon to arrange pickup from a car dealer 400 yds down the street. Called them from dealer and it took over 30 minutes to come pick me up. When arriving at Enterprise they took my info then told they didn’t have a car ready. Waited another 30 minutes to be told that it would likely be another 45 minutes before they could pick up a vehicle. The manager was not apologetic if fact we witnessed her being completely rude to another customer. I will never rent from this location. Hoping to speak to regional manager.
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February 2024 by Hall Cole
Made a reservation a day in advance, gave all of my information over the phone. When I tried to receive the reserved vehicle, I was then informed that my debit card would not be sufficient, and I would have to provide a credit card for the transaction. As I am not in my home state, and I do not carry credit cards with me, there was nothing I could do. I had already moved my schedule around to facilitate this rental pickup, and was left not only with no vehicle, but also lost wages and time. The manager of the location was not at all helpful in any way. The only thing she could offer me was assurance the she would "speak with" the employee who made my reservation. I feel the manager is at fault for not properly training her employees.
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February 2024 by Martha anne
Everyone was very nice and helpful
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February 2024 by Tina Alexander
I always use enterprise for rentals. Great service and exceptional service. Friendly and professional.
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February 2024 by Patrick Racey
The service in Anderson SC is acquiring the rental was amazing, just excellent. My departure time was in question, they held the car, and treated me like royalty. Checkout only took a few moments, and my service agent was exceptional. In Harrisonburg VA the drop off took no time at all. The vehicle was nice, comfortable and well maintained. The cost was very fair and equitable. The cool part was the follow-up call from Anderson Staff (Abby) to make certain all went well. This was an excellent experience and I look forward to doing business with Enterprise soon,
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February 2024 by andrea whiten
Love this place , excellent customer service. Courtney went above and beyond to assist me ! The only place I rent from, EVER !
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December 2023 by Susan Payne
Personnel were very friendly and helpful. Car was very nice, clean and easy to operate. Checking in and out was easy. It was a great experience.
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December 2023 by Claude Knowles
You are greeted with a smile they are professional, and the rental process is fast. I will be coming back for the rental in the future. Highly recommend.
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December 2023 by DeeDee Dennis
The team is awesome! Had no problem with getting my rental. The process was quick and I didn’t have to wait too long to get into my rental.
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December 2023 by Brad Marsico
Team in Anderson, SC was great! Polite, fast and offered me several SUV options for the week!
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December 2023 by Veronica Hubbard
Worst Experience Ever. Worst Management I have ever dealt with. Employees state depending on her mood she is normally very difficult to deal with and that is most of the time.I would like for someone from corporate to contact me. I have informed my insurance company of the way we have been treated as well as several other insurance companies I do business with.
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November 2023 by Tim B.
Good experience, had nice selection and staff was very helpful. Had to rent two cars due to both of ours being totaled. Would recommend and not our first time dealing with them.
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November 2023 by Sara B.
Courtney S. was SO helpful. Would most deff come out of my way to get a car from this location!! When everybody else was sold out they still had cars on hand!
