QuikTrip is a convenience store and gas retailer known for its signature customer service and dedicated employees who provide top-notch service with a smile. The stores feature QT Kitchens, offering a menu that includes fresh pizza by the slice, personal and X-large pizzas, soft pretzels, sub sandwiches, wraps, grilled cheese, toasted croissants, breakfast pizza, and other delicious breakfast items. They also offer soft-serve vanilla cones, QuikShakes, and a famous fountain with more than thirty flavors of soda and tea, along with frozen drinks. Overall, it is considered a great convenience store and gas station where the food is better than average for this type of business. Employee training is noted as being leaps and bounds above the competition, which shows on every visit. Many customers report never having a bad experience, with some describing exceptional service where employees are helpful, courteous, and go above and beyond to care for customers, demonstrating wonderful and compassionate professionalism. However, there are some noted drawbacks. A specific criticism is aimed at the new touch screen coffee makers and dispensers. The coffee from this equipment is criticized as tasting horrific, and the process takes twice as long compared to the old equipment. The new system is also described as not customer-friendly, which appears to have reduced the number of customers buying coffee. Another criticism concerns the brisket sandwich, which one customer found disappointing due to a very small amount of meat, making it not as advertised, despite the flavor being good.
