Rack Room Shoes is a popular shoe store known for its helpful staff and great customer service. Many customers appreciate the friendly attitude of the employees, making their shopping experience enjoyable. While some shoppers feel that the selection could be larger, particularly for men's Nike shoes, others find value in the store's BOGO sales, which help save money on quality brands like Skechers and Vans. Overall, Rack Room Shoes is considered a decent option for footwear, with a mix of positive experiences and room for improvement in variety.