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December 2023 by Briana E.
Although I didn't get an oil change like I had originally planned, everyone was very friendly when I arrived at the service center. I've never been greeted by so many friendly faces when I've taken my car to a dealership to be serviced. Kuddos to them!
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March 2023 by Dirt Track Dave
Very friendly staff prompt service.
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March 2023 by Shevon M.
I made an appointment the day before and dropped my truck off for service. I received a call early the next morning sharing what my concerns were. I received a text later in the day with all the issues listed in order from an immediate fix to address soon. From the app I was able to select what services I wanted them to complete. I made a quick call in to speak with the person managing my service and she advised the part needed was ordered and would be in the next morning and I should hear something by a certain time. I was called and told my truck was ready before I expected. The price was as quoted and my truck ran smoothly after taking her out of the shop. If I could change anything the cost would be a little less but it's a dealership so their prices are as expected. Great customer service!!
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March 2023 by E W.
RHT Service department only have a few service advisors that truly take care of the customers by keeping them updated on the status of their service. The assistant service managers need training in customer service and business decorum.
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June 2022 by L G.
People warned me about this dealership. I went with them anyway, for convenience and thought their "Family Promise Plan" was a worthy promotion, but that turned out to be a scam, also. Read the Better Business Reviews (to late for me). They tell the story on these clowns (Ralph Hayes Toyota). I wish I had taken the time to review the BBB reviews. I Bought a Highlander from them at MSRP. I gave them a $1,000 deposit and awaited delivery. The delivery was important to me. I need this car for work purposes and I let them know that. In hindsight . . . a mistake. I caught them early on trying to increase the price. . . they backtracked and AGAIN agreed on the original MSRP. Could not believe they would try something so obvious, but they did. When the car was ready, I went to take delivery and noticed that the price on the paperwork was not the price that we had agreed on. Thankfully, I kept good records of our paperwork and noticed their "new scam price" before I signed. The salesman was clearly well aware of the "new scam price" but played it cool until I brought it up. At that point, he shifted into the "I gotta check with my manager" scam. Also, the promotional items ("Family Promise Plan") that were promised were not on the car. Every step of this process was dishonest...the sales (several sales persons. . . none worth a dime. Lacking basic product knowledge and integrity), the promotion (The "Family Promise Plan" is a scam. They provided no floor mats, etc.. . . as "promised"), the financing (All but ignored the promotional Toyota Financial offer until I insisted), and (most important) the final price. They are experts at the art of the scam. BOTTOM LINE: They would not sell me the car for the agreed upon price so I left without the urgently needed car. BECAUSE OF THE CURRENT CAR MARKET, (SLOW PRODUCTION AND DELAYED DELIVERY) I AM SURE THEY SOLD "MY" CAR TO SOMEONE ELSE WILLING TO PAY A PREMIUM FOR A CAR IMMEDIATELY. . NO BIG DEAL TO THESE CLOWNS. I HAVE SEEN SOME PRETTY SLEAZY CAR DEALERS IN MY YEARS, BUT THESE GUYS WIN THE GOLD IN ALL THE CATEGORIES.
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April 2022 by Tim B.
Brought my daughters truck in for oil change and wheel alinement. Been here 3 1/2 hours and they stated might take another 1 1/2 hours to finish. Friendly but very slow on work. If you come need to bring a book or something to pass the time, you'll need it.
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March 2022 by Julie D.
My first appointment to this Toyota dealership. I am never going back. Here is why: 1) I was told my battery was getting low. When I mentioned that it had been put in at another Toyota dealership in the past two years, they backed off. My report said my battery was in the green. 2) I received a flyer in the mail supposedly showing the results of my last visit. It showed my brake linings as being in the "red/yellow" zones. My report said "green". 3) They must not have checked the levels in my windshield wiper fluid, because it ran dry not too long afterward.
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February 2022 by Jared D.
There is a good reason that this place has a horrible rating. Misleading tactics and they claim they will work with you when they actually will not. This is perhaps the worst car dealership that I've ever considered working with. Would not offer any financing options only what they wanted. When I said I wanted to obtain financing elsewhere, they threatened me and said either take what we are offering or we will sell the car to someone else.
