-
March 2024 by Jennifer
Professional fast courteous service
-
March 2024 by Jon Black
Great customer service
-
March 2024 by Doc Psych
I would not recommend this location. There is a lack of communication and organization and when asked to confirm and clarify information, the manager and staff blames the consumer to the extent that they will make fun of you.
-
March 2024 by Robert
I went to this location on 2/28/24...It was the first time that I had been there and I must say, the experience was great.The only issue that I have is that the small crack on my windshield is still visible even after repair. I was told that it is still visible... I believe that they fixed the problem, but I think I will be going back to this location in the near future to get a new windshield installed because being able to see that crack everyday, even after being repaired is going to drive me insane.
-
March 2024 by Walter Halbig
Had a bad water leak in Silverado windshield. However, Safelite required that they install their new windshield rather than a reseal. With their quick service, it was worth it. Heavy rain last night, and floor mats were dry in the morning. Very friendly folks.
-
March 2024 by Catherine Harris
Online services.
-
March 2024 by Samantha Sheldon
It was easy to file a claim directly on their website and make an appointment. They were friendly in the office, and my car was within a few hours. They did a great job.
-
February 2024 by Chief Justice
Good job, good people and very helpful.
-
January 2024 by New York
Went in for a replacement, upon leaving I noticed that the change jar( had about 40 bucks in change & bills) I had in my car IS NO LONGER INSIDE MY CAR. Not going back to make a big issue out of it being missing because I had received what I came for.Less than 2 months later having the same issue with the windshield i set up an appointment at a different location. Thinking my problems are over. Little did I know less than a week later I'd be having another issue with SAFELITE WINDSHIELD.At this point my time and money is being wasted so of course I'm not satisfied one bit
-
December 2023 by Billee D. Williams
Had to finally bring car to shop after several on locations visits, all is correct now.
-
December 2023 by Polo Gray
Great Service Thanks You Guys !! Windshield Split On Me From A Chip I'll Had For About 3 month .. Damn It .. but They Told All The Necessary & Showed Me Tha Up Most Repect For My Bussinss .. Coffee Is Great 2 ...
-
September 2023 by Louis S.
Greenville location was professional and courteous but left inside windshield dirty and fabric post dirty.Anderson location terrible customer service and rude.
-
September 2023 by Ingrid H.
We stopped to get a windshield chip filled. There were three guys in the shop. No business. Said they could not work because theirManager was incapacitated and could not do a work order. Who has 3 employees sit around and do nothing!!! They were niceAnd came out and inspected the chip.Said it shouldNot spread. But would have been nice to have it repaired.
-
August 2023 by Jacob Jensen
They were very friendly and helpful. They fixed a chip in my windshield in no time at all!
-
August 2023 by Thomas Crump
Irritatingly, I had numerous poor experiences with this Safelite location for the same job that wasted a lot of my time.I brought my car to a different Safelite location to replace my windshield after getting a large rock chip in it, but upon dropping my car off on the morning of my appointment (that I had set days in advance), I was told via phone call that they didn't have a windshield for my car, and it would take 3 days to arrive. First frustration.As I was on vacation, I had to move my appointment 10 days later to the Anderson location, and asked the lady at the call center if they could order a windshield in advance so we wouldn't have this problem again. She replied, "Oh, don't worry, we always order in advance." Right. I bring my car to Safelite on the morning of my appointment, and lo and behold they tell me that while I have an appointment for a windsheild replacement, they don't have a windshield for me and will need to order one. Second frustration.Fortunately, the guys that would have done the replacement offered to do a little repair for free, which was done really well and quite quickly. I asked if they could call me when they get a windshield to set another appointment, since they couldn't estimate when they would get a replacement, even on the scale of weeks or months. (Notably very inconsistent with the first location.) They told me they would. A few Sundays later, I got an automated text reminding me of an appointment for the following day, telling me to drop my car off before 9 AM. As it was Sunday, Safelite was closed, so I couldn't get in contact with anyone for clarification. So, just in case, I drop my car off the following morning before work, and try to call them during my morning break to see what's going on. I had to make three different phone calls, as they don't list the direct phone number to a specific Safelite location anywhere online, only to a call center or an automated response call system, so they needed to redirect me multiple times. Third frustration.Finally, I got in contact with the Anderson store, and I asked if I was getting a new windshield. I was told that it was an automated text that gets automatically sent every time my car goes through the step of a windshield ordering process. Who knows why it took them a week or more to start the ordering process. "So do you guys need my car for anything today?" "No." Fourth frustration.I pick my car up again and weeks later they call me and tell me that they finally have a windshield. I make an appointment, drop it off before work again, and grab it at the end of the day. They got it done with a genuine windshield, but the whole thing is crooked, some sealant is showing on parts of it, and it looks pretty terrible if you look closely. Fifth frustration, and the cherry on top.I was long out of patience and had no desire to interact with them further since the replacement works and doesn't leak at least. I never intend to return to this location, and I won't let any of my friends take their cars there either. I'm not sure if this is an issue specific to the Anderson location, but while the people I interacted with were nice, the organizational issues that completely plagued this experience were appalling. This was easily the worst experience I've ever had with a business as a customer.
