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July 2023 by Madison Schenck
Hoyt deserves a promotion and a raise! One of the most helpful people I have ever spoken to in a bank setting
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November 2022 by Kathie Morgan
I have banked BBT in different states. Never did I imagine the ? awful mess of customer service that Truist has made. Changing my money from an old account and trying to add a government check was a nightmare. But they hold your
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October 2022 by Terry Williams
This place is awful a dam disgrace to all banks
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July 2022 by Mark S
very slow
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April 2022 by Bradley LB
Went from being one of the best banks with Suntrust to the worst bank in SC. If you call the 1-800 number you'll wait at least 30 minutes to talk to someone who's just answering questions from a que card. If you call the branch they're rude and have no interest in helping. I've been waiting a week for someone to call me back. Do not start an account with these people.
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April 2022 by Helen Brock
Very unprofessional. I've had many issues with this bank and each time I've gone in to have the issue resolved they are condescending and give you a run around.
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March 2022 by Judy Hames
There NO one in the bank to help us. For a while , we were the only customer in or out. Then a man came in the bank and we were outside. Finally a lady came to the window but stayed on the phone a long time, then fumbled and fumbled. If this is an example of the new Truist service, I will take my money elsewhere!!!!!’
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October 2021 by Sarah M
*****Location at Liberty Highway is closed for banking services****Go to the BB&T on Clemson Blvd for SunTrust banking services.The teller for SunTrust inside was wonderful & friendly.
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August 2021 by Rebecca soule
Second day in a row this merged bank is closed at 3 pm. ON A FRIDAY. Drive thru was jammed packed with cars--they were all the way around the building. Downtown location didn't answer the phone. Pulled out all of my money in my three accounts and closed them. A bank that's not open during banking hours is useless.
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July 2021 by Sarah Johnson
*****Location at Liberty Highway is closed for banking services****Go to the BB&T on Clemson Blvd for SunTrust banking services.The teller for SunTrust inside was wonderful & friendly.
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March 2021 by Jerry Naab
People are nice enough, but service is dreadful. Only have drive-through at this point. I was here third in line at 9:00. Second guy in line left. They got to me at 9:15. Nice.
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October 2019 by Michael And Chari M.
Love the Universal Banker, Sherika Greenlee. We dove down from Murphy, NC to buy a truck in Anderson. The loan through LightStream hadn't completed. She PUSHED it through and made it possible for us to make the 3 hour drive HOME in our new to us Nissan Titan with 91 year old Dad with Alzheimer's, puppy and my hubby with our friend following us in his truck. (our friend drove us down) Sherika went above and beyond for GREAT CUSTOMER SERVICE! Oh, did I say we OPENED up an account with her help too? :) THANK YOU SunTrust for having people like Sherika on your team. She is a BLESSING to your new & old customers. Chari Milligan
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September 2019 by Debbie Lollis
I don't understand why it takes 2 weeks to get a replacement for my debit card. Guess I need to take my business elsewhere!!
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May 2019 by Douglas McCoppin
Great customer service
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March 2017 by Us Sales
Took joy in not allowing me to deposit my IRS check since my wife was not present even though the check was endorsed by both of us and she has a checking account there. Tried to pressure us into opening another account