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December 2023 by Tanya Pilgrim
The technician at UBreakIFix was very helpful. The problem I had was with the tech support @Asurion. The person I spoke to didn't seem to understand the problem w/my daughter's phone when I explained what was going on with her phone. However this person seemed to be more interested in trying to promote the Verizon home protection coverage on all electronics... I told this person 3 times that I wasn't interested... He put me on hold for about 8 minutes. Then a different person came on the phone. She was very helpful.I say all this to say that when a person has a problem with his or her phone and needs to speak to a tech person @Asurion, the focus should be on trying to help someone figure out the problem with phone instead of only focused on being pushy with promoting this or that to the customer.
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December 2023 by Karen Kloeck
Kaitlyn fixed my daughter's phone under the Samsung warranty. She was knowledgeable, professional, and friendly. We will go to Ubreakifix for all of our cell phone repair needs. Highly recommend them.
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November 2023 by Dottie Williams
If you want something done to your phone or it messes up. Take it to UBREAKIFIX they are amazing, they get the job done even if you're carrier says it can't be fixed. I'm telling you if I could I would give them a 10star. They are that good ?. Happy Thanksgiving to all of you.????
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November 2023 by Jeff Stegemann
Initial visit was to get a screen replace on my phone. Very efficient service. Filing a claim was onsite and easy to do. They were very thorough regarding repair options and timelines. I then went thru/purchased separately (3) different screen protectors and they installed each one at No-Charge - was not expecting that.
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November 2023 by Christi
AT&T recommended uBreakiFix to me because I wanted good service but did not know where to go. They are fast and smart. I am planning to recommend them to my families and friends!!!
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October 2023 by Lindsay Tate
They are amazing!! Everyone there is so nice and they truly care about their customers. Turned my phone over to them to fix and received a call the same day that it was ready for pick up. If you want a place that will get your phone fixed quick this is the place to go!! I will go NO where else.
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August 2023 by Beverly Folsom
Our technician was fabulous. He communicated arrivals time actively. The repairs were completed to our satisfaction. The only hesitation I would have is 3 day wait from the damage to the repair appointment. The mobile service was fantastic but a retail location for urgent situations where phones are not functioning would be really helpful.
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August 2023 by Julie Carver
Great business, awesome group! They troubleshooted & resolved my phone problem quickly. I was told by the AT&T rep.... "IT HAPPENS, SOMETIMES THEY (cell phones) JUST QUIT WORKING"The uBreakiFix staff was awesome; & they fixed my defective phone quickly ?.
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August 2023 by Whitney Ford Hedrick
Don’t get me wrong, I’m extremely happy my phone was fixed and had no doubt that would happen! However, the service tech that I interacted with was above and beyond kind and helpful with not just me but every client that walked in. She was knowledgeable, informative, and cheerful.
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August 2023 by Nick Moyer
Had my wife's iPhone screen fixed, very fast turnaround(about an hour) and no issues. Staff was very friendly and even made a little present sticker to put on the temporary screen film because I had mentioned I was doing it for her birthday. I know that's nothing crazy but sometimes it's the small things ?♂️.
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August 2023 by Cindy Schmidt
The staff at the Anderson office of Ubreakifix went above and beyond to fix my husbands phone. He took it in on a Friday, got it mostly fixed. They came to our house to finish the process on Monday. The tech wound up spending over an hour on the phone to get part numbers switched over, but still very pleasant about the whole process. We will definitely use them again for any repairs.
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August 2023 by Kingston Flores
Sent my ipad mini over thinking it needed a new battery dreading it & preparing my self for the worst possible scenario when i get the call that nope that wasn’t the issue. I asked how much for the diagnostic because being a Veteran i know no one works for free in America. No charge I thought I hadn’t heard correctly so when I got to Anderson I asked again to be sure again no charge, that was the wow factor for me because customer service like this is sub par these days where some companies will take advantage of people who don’t know just to make a buck. These will forever be my go too people for all my electronic repairs and they deserve this 5 star rating from me well earned, the respect was genuine. Thanks to the guys & gals that work here I salute you for a job well done. Ps they offered me a insurance package for all my future electronic needs well worth it when you read how much repairs cost with out it, better to have it then get caught needing it later on down the road especially in these days & times. Be blessed healthy and wise Army leads the way ⭐️⭐️⭐️⭐️⭐️
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August 2023 by John Z
Saved my a##!! I Drove two hours this morning for a repair here. This location was the only one with the front and back glass for my Galaxy S21Plus. Very professional, and repairs were on time, and as quoted. Great job!
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August 2023 by Brandon Todd
Wouldn't repair a game console after telling me they would repair it. We kinda already knew the issues and was explained at the desk during drop off yet the console repair guy wouldn't touch it. Yet this place was going to charge me $130-$250 for repairs. Save your money and fix it yourself. Zero stars.
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July 2023 by Ellis Gunter
I was quoted $259.99 to repair my phone screen so I told them to go ahead and repair it. When I went to pick it up I was told it would be $298.99. The associate told me they made a mistake. They called the boss and he was unwilling to make it right. He said my choices were to pay the higher price or put my old screen back on. I do not recommend doing business here. This type of service is dishonest and wrong.
