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January 2024 by Madelyn Bou
Stacy is wonderful and made sure my car was taken care of and was very professional. something was forgotten on my initial service and I had to go back a couple weeks later BUT they made time and got it done as quickly as possible and were super flexible! Thanks Stacy!
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January 2024 by Susan Monahan
Deer hit my car damaging ENTIRE left side of vehicle. Dropped off on a Thursday PM and picked up following Friday afternoon! Absolutely beautiful work!! Exceptional also in customer care by Stacy!!!! What a wonderful, efficient business and operation . They even detailed my car since it was in shop and potentially collected dust, etc. They made an unfortunate incident feel almost worth it!!! Can’t brag enough!!!
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January 2024 by Laura Nelson
Excellent service
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December 2023 by Cyril I
Better Collision was horrible with the repairs and takes no accountability at all. The Manager **** symbolizes everything that is wrong with their horrible work performance. My 2020 ****** highlander XLE was in a wreck. Someone T-Boned it on the passenger side and USAA my insurance towed the car to better collision. After about a month of having the car for repairs, I picked up the car, went home and realized that the Rear Passenger wheel was not straight. I also noticed the Passenger front door will no longer lock. I took the car back to them and after severally trips and calls, they fixed the door lock and referred me to Stocks ****** of Beaufort for the slanted wheel. They said the subcontracted ******************* of Beaufort to do those repairs and alignment. Better Collision now claims that somehow, I magically had another wreck on that same passenger wheel (which by the way, they had to replace both wheels) where the original impact occurred. That this is why the wheel is slanted. They pointed to scratches under the vehicle as proof that the vehicle ran over something which would have caused the tire rod to bend hence causing the wheel to be slanted. This claim does not make sense since the vehicle was towed from the rear under the wheels after the Collision and those scratches must have come from the tow truck. All attempts to make them see reasons was met by aggressive actions. I have contacted USAA my insurance company to help me resolve these problems but feel it's important to let the general public know my experience.I also just found out that they did not include the paint strip on the entire passenger side as it is on the driver side. this has been a very frustrating experience with Better Collision and the Manager is very aggressive and threatened me to leave the premises.
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December 2023 by Cyril Ishmael
This place is horrible with repairs and takes no accountability at all. The Manager Adam symbolizes everything that is wrong with thier work.My 2020 Toyota highlander was was in a wreck. someone T-Boned it on the passenger side and USAA my insurance towed the car to better collision.After about a month of having the car for repairs, I picked up the car, went home and realized that the Rear Pessenger wheel was not straight. I also noticed the Pessenger front door will no longer lock. I took the car back to them and after severally trips and calls, they fixed the door lock and referred me to Stocks Toyota of Beaufort. Better Collision now claims that somehow, I magically had another wreck on that same passenger wheel (which by the way, they had to replace both wheels and both doors) where the original impact occurred. that this is why the wheel is slanted. all attempts to make them see reasons was met by aggressive actions. I have contacted my insurance company and they are working on solving this.I also just found out that they did not include the paint strip on the entire persenger side as the driver side. this has been a very frustrating experience with them.I have the pictures and videos to show if I can upload them
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November 2023 by Lauren Bush
This was the second shop I went to get an estimate on damage repairs for my 2023 Hyundai Elantra. The first shop was charging an extra arm and leg. Tiffany referred me to Jessie and he was out in no time (in the nasty weather) to assist in repairing the damages done to my car. A simple fix in which I would’ve paid hundreds for was completed in seconds. Tiffany’s hospitality was unmatched (beverage offers and emptying my car) and Jessie was a lifesaver during this situation. I cannot thank you all enough! Great service in and out!
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November 2023 by Jim Price
Brought in my 2012 Honda CRV for estimate after hitting a deer. My bumper was cracked, but grill was smashed. Due to age of car, didn’t want to spend much to fix it; basically just wanted grill replaced. Better Collision estimate said I needed grill, bumper, condenser, radiator & headlight replaced costing just under $4K. They said they couldn’t just replace grill due to liability reasons. Went to another collision shop, he said bumper needed replaced, but he could just do grill for $1,000. Enough said
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August 2023 by David Cleveland
My daughter was in an accident and this was the place the insurance told us to use. They were very helpful from the start. The receptionist called the rental company for us to be picked up once we arrived. The body personnel looked the vehicle over and gave us an idea of how long it would take to repair it. We got the car back and it looks as good as it originally did.
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June 2023 by matt manibusan
Referred to Better Collision by Insurance after being rear ended. I understand the supply chain problem. Was given 3 completion dates. Was very difficult to get a hold of my service advisor on the phone, had to drive to the shop to speak to him, he was aware that I was traveling through and that I live in Florida. Picked up my truck on June 14th right before closing time. I noticed that the rear bumper was not aligned. I called the shop for Tyler and he was not available (again), but was told by another Technician that to bring it down and it will fixed. When I got to the shop, Tyler was in and I informed him of the issue. He took pictures and said he will forward them to my adjuster and that there was nothing the shop can do and have a nice day. He made no attempt to see if it can be resolved. Very frustrating and not a happy experience.Services: Steering & suspension repair
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June 2023 by Christopher Guzzetta
Quality work and communication. 5 stars!
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June 2023 by Dave Miller
Several months ago we had some damage to our 2018 Equinox. We filed our claim with our insurance company and they had us take the vehicle to Better Collision here in Beaufort. They looked at it and told us what needed to be done and we left it to be repaired. I can’t tell you how great they were. We received updates once or twice a week on their progress. After several weeks they texted us that the passenger door that was needed, was on back order. We understood because the parts are hard to get at this time. Once it came in, they finished it in no time and we went to pick it up. I I wish I could put into words how happy we were with the workmanship they had done. It was perfect. Having said all this, I want to say that anyone that needs collision work done, you will not find a better body shop in Beaufort. Their work and professionalism is over the top. Give them an opportunity to prove themselves.Dave & Judy MillerBeaufort, SCService: Body & Trim
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May 2023 by Russell Morrison
Excellent work. When a non-essential part was delayed, they gave us back our car while we wait. Lifetime warranty (!) Which we probably won't use -- the work is very good, looks like new.
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May 2023 by anthony cellucci
These guys absolutely amazing very friendly work performed was immaculate no flaws what so ever fitment of panels perfect and paint perfect headache free and very convenient repairs done in a very timely mannerServices: Painting
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March 2023 by Rick Gentile
Guys did a great job getting the parts and fixing the vehicle in reasonable time.
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February 2023 by Natalie Woods
I highly recommend Better Collision - Beaufort Body Shop, and I rarely leave reviews, but this business deserves 5 stars based on service, professionalism, cost, quality of work, and speed. I took my car in on a Monday for a collision estimate and had it back fully repaired and cleaned by Thursday afternoon. The whole process was extremely efficient, which is not a word I use to describe most business transactions these days. Todd the service advisor was excellent.Service: Body & Trim
