-
January 2024 by Latoya
Went to Beaufort location for a 2:30 appt for a scheduled maintenance on my vehicle. I provided advisor Jose, a coupon for oil change and was advised after checking in vehicle that it would be about an hr and a half wait. Finally vehicle was completed and I paid for services. After reviewing receipt, the coupon wasn’t applied and the normal inspection sheet wasn’t provided. I’ve read poor reviews about this location but never had an issue until today. I’ll travel to Bluffton for future service on my vehicle.
-
November 2023 by William Brown
Fixed our tire and realignment of front end.
-
November 2023 by Deborah S.
I've just moved to Beaufort so took my Prius here for a 90,000 mile check. On the plus side: It was easy to get an appointment just a couple days in advance. I was seen promptly and the service was performed in a timely way. Dev was my service technician and he was fantastic! Personable, professional, and very helpful. I was not pressured to get additional services and there was no charge for the services I did get. These are all very positive things! On the not-so-good side, the waiting room was the worst I've experienced at any dealership. "Coffee and water" were there, but coffee supplies were low. No snacks are available. The area is small and seating is such that social distancing is not possible. No tables for laptop work while you're waiting, just chairs. There is a mounted TV that was playing HGTV at a high volume and there was no way to adjust the channel or the sound level. I did ask the young woman at the payment window if the channel could be changed (She was borderline sullen. Would it kill her to smile?) She told me that customers are only allowed to watch 4 channels: HGTV, kids, sports, and another channel I can't remember but not very unappealing. She said the Today Show and all other channels are not allowed because they might create "conflict" with customers. What?? Needless to say, the hour and a half I waited for my car seemed much longer. So a mixed bag: Good service but poor amenities while you wait.
-
September 2023 by Yvette Fabian
Everyone was quiet and was fast compared to the city life in Miami. Everyone in there was nice. Will be coming here when I visit.
-
August 2023 by Rd M.
I drove cross country and brought my car in for service. They just changed the oil, and charged me for a lot more... never going back to this dealership. very disappointed.
-
July 2023 by Bry V
The service team is always holding themselves to a high standard with thief professionalism in the work place. This team is a pleasure to do business with all the time.
-
July 2023 by Sharon Terantino
I went to the dealership today to have my car serviced. My service manager was Nick. I was a little early for my appointment, but he put the car in for service and within an hour it was completed . He came out advised what was done and what would be needed in the future and I was in and out in no time. This is my second time at this dealership I bought my car there a year ago. I have had service on my car this past year at Honda. I was not pleased at the Honda dealer and I decided to go to the Toyota dealership. Thank you again Nick you are a great service manager, polite, kind, and very helpful. I’ll be back for service again. Sharon Terantino
-
July 2023 by Brandon Doyle
Brought my 1993 mr2 turbo here they all loved it. They kept me up to date the entire time I was there and checked up on me often. They have complimentary k cup coffee and water for you. Will definitely go back.
-
June 2023 by T E.
Do not buy the Highlander as the wheels are chrome plated plastic. The wheels get damaged easily in a car wash and get damaged easily if you accidentally scrape a curb. They cannot be repaired and a new wheel is about $6-$700 dollars to replace .Steer clear of this purchase. Toyota has received complaints and refuse to assist with a discount. or replacement.Stokes also won't give you a discount off of list to purchase new wheels either! I haven't ever had a situation on a car purchase with such poor design of a wheel.The dealer will not even assist with a discount.I guess they want to lose a customer.
-
May 2023 by Viola Pircher
I have to admit, going to a dealership for a car repair was not my first choice. But, I will be returning.I quickly have become another Dev fan. He let me know there was a recall on a part for my car and let me know he would be taking care of that repair at no charge. He had a room full of customers and was on top of updating each person if the wait seemed a litte long. He not only took the time to explain exactly what needed to be repaired on my car, but also showed me a diagram... and didn't roll his eyes when I asked for a copy of the diagram 20 minutes later (transmission clutch.) Since the repair was going to take a couple of days, he also organized a loaner car for me.My little old car is quite peppy after the mechanics did their magic (Thank you all!) I'm looking forward to doing more business in the future with the Stokes Toyota Beaufort Service Team!
-
May 2023 by Christina Alexander
Its refreshing to bring my car where everyone is SO pleasant, helpful, and I dont have to worry about being ripped off! Every service I've ever had here is the same, done in a timely manner and efficient. Forever a fan of Toyota!
-
April 2023 by Shawn Vereen
Too expensive long wait
-
August 2022 by Anton H.
They grossly under valued my trade in just to turn around and mark up the price when selling it 8 thousand dollars. The salesman I had knew nothing about the car I want there to see in fact I know more about the car then he did it was all around a terrible experience. They are not out the make return customers they o my want to push their stoke and get the most of out of you and your vehicle. Go anywhere else!
-
August 2022 by Susan Jackson
Awesome, Brian and the service menonce again took exceptional care of the car.
-
August 2022 by Joanne Bennett
Very good service real quick very liable
