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February 2024 by Manuela Green
Maurice and the GM are the absolute best! As a woman especially they made me feel comfortable and answered all of my questions and a few I didn't. Would not hesitate to continue buying cars there. You're treated like family!!!
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February 2024 by Wyatt Gamble
This place sold me a lemon, it was a used car and after 6 months the damn engine is toast, when I called them I basically got “how do I know you didn’t do it”. Also it was a big deal to me but when you tell me the window works sometimes that you just got it to roll down before selling to me, and then after it has never once even make a noise to roll down, it’s a damn scam and you must be careful with people who don’t give a damn and will sell you trash.
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February 2024 by Tony
Great experience !!!My salesman (Grayson) gave excellent customer service, information and easy to work with. Made car shopping enjoyable, highly recommend him. Also the management staff(GM in particular) was flexible and resealable with out alot of hassle. Both my salesperson and GM went above and beyond to ensure my satisfaction. They openly offered and delivered my vehicle to my door in consideration I wasn’t local. Pleasure working with them and highly recommend their service.
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January 2024 by bina jhanji
I began my search for a Toyota Prius from Hawaii and called several dealerships in South Carolina before settling on Stokes. Both Scott and Austin were prompt, helpful and patient in answering my many calls. Upon returning to Charleston it was worth my while to drive to Beaufort to purchase the car. Chris was extremely helpful and efficient as well.The whole transaction went as smoothly as possible and my experience with the staff at Stokes Toyota was extremely positive.
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January 2024 by Allison Hunt
Purchase my RAV4 in 2020 all of my routine service and repairs including tires were purchased from Stokes there is a recall on my 7 year battery that is not in play yet and was installed by Stokes service department apparently the walls of this battery are thinner than a Coke can it exploded inside my engine compartment and totaled my vehicle where it is no trustworthy all I am asking of Stokes Toyota Buford daily driver I'm simply asking
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January 2024 by kayla pinet
I had a great experience buying my first car from a dealership thanks to Luz, Alex & Chris. They were all extremely patient and friendly with my husband & I throughout the entire process and pulled up a number of cars for us to check out. Thanks to everyone who helped me purchase my dream car!
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January 2024 by power move
Very disappointed should not be representing Toyota and OWNER please do not respond to this feedback saying you're sincerely sorry or whatever it is you say responding to feedback I truly can't understand how anyone of your staff sleep at night
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January 2024 by Sarah nez
Buyer Beware. Dont do buisness with this dealership in Bluffton sold us a used car that broke down. We tried everything we could to repair, trade in and we're treated unfairly. They took the car back for 3 months and when they would not honor our warranty or take the car back within a month. We also reached out to a representative at Toyota who laughed at us for buying the car. We were loyal Toyota owners, now we will consider other brands because of their disrespectful business practices.
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January 2024 by FLY GURL
Was out of townNeeded an oil changeMirror fixed. Got it donewith great customer service
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November 2023 by Kurtis Lane
This is a review for the service department. I just had my 1996 Toyota Landcruiser in for engine work. Nicholas Wright was my service advisor. The man was on point with keeping me informed throughout the entire process and was friendly and even offered a rental car since my LC had to stay for a few days to get everything serviced and repaired. Curtis Kraauss is the service manager at Stokes Beaufort he is the most professional service manager at any dealership I have ever had my vehicles serviced at. He took time time to explain the details of everything they were doing to service and repair my vehicle. Chad was the mechanic who invested himself in getting down and dirty to get the job done, so special thanks to him for all the work put in. I will be bringing my 1996 LC to them for as long as they are working at the Beaufort location. Someone in management really should recognize this GREAT group of employees. They truly care about the customers. You just don't see that kind of care most places you go these days. Hold on to these guys they truly are exceptional!
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November 2023 by Deborah S.
I've just moved to Beaufort so took my Prius here for a 90,000 mile check. On the plus side: It was easy to get an appointment just a couple days in advance. I was seen promptly and the service was performed in a timely way. Dev was my service technician and he was fantastic! Personable, professional, and very helpful. I was not pressured to get additional services and there was no charge for the services I did get. These are all very positive things! On the not-so-good side, the waiting room was the worst I've experienced at any dealership. "Coffee and water" were there, but coffee supplies were low. No snacks are available. The area is small and seating is such that social distancing is not possible. No tables for laptop work while you're waiting, just chairs. There is a mounted TV that was playing HGTV at a high volume and there was no way to adjust the channel or the sound level. I did ask the young woman at the payment window if the channel could be changed (She was borderline sullen. Would it kill her to smile?) She told me that customers are only allowed to watch 4 channels: HGTV, kids, sports, and another channel I can't remember but not very unappealing. She said the Today Show and all other channels are not allowed because they might create "conflict" with customers. What?? Needless to say, the hour and a half I waited for my car seemed much longer. So a mixed bag: Good service but poor amenities while you wait.
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November 2023 by Vernetta Duncan
It is with great disappointment that I express the details of my service experience with Stokes Brown Toyota of Beaufort. I booked an appointment for my 2018 Toyota Camry to be serviced for an oil change. I also requested for my battery to be inspected. I was informed that I would need another battery. I informed the technician that I would not be able to get a battery until Friday. They brought my car back to the front after the oil change. As soon as I got in the car I noticed the check engine light was on along with several other lights that were not on when I brought the car in for an oil change. I got out of the car to inform them that my check engine light was on along with the other lights. The guy at the desk stated that those lights were on because I needed a new battery, but I restated that those lights were not on initially. I got in the car and proceeded to drive out of the parking lot. I proceeded to make a left turn when I noticed my car didn’t take off as soon as I hit the gas. My car would not pick up enough speed for me to merge into traffic from the median. I immediately knew something was wrong, so I managed to turn around and drive back to the service center at Stokes Toyota. I informed the guys that something was wrong and when one of the guys drove it, he said that my car went into limp mode where it tries to save the battery. My issue is that I was at a place when there are several Toyota technicians, specifically the one that drove my car back to the front with the check engine light on, no one thought to inform me that I probably shouldn’t drive my car like this. Furthermore, can you imagine pulling into traffic and trying to merge and your car won’t even go? What if my child was in the car with me? Despite what everyone says about getting vehicles serviced at the dealership, I used to feel that my car was being serviced by the experts at Stokes Toyota of Beaufort. However now, I feel different. I felt that my car was not given to me in the same condition that it was brought in and forced me to make a purchase that I could not afford at that time. I ended up having to make sacrifices to get the battery just because I was terrified of what else would happen if I didn’t. This has been the worst, most terrifying experience that I have ever had at any dealership and there is no way that I would ever feel comfortable to let Stokes Toyota of Beaufort service my Toyota ever again.
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November 2023 by Man
Our purchase was great but the service departments liars. The supposedly serviced my truck and rotated the tires. That didn't happen in 15 minutes. And I could see the dust on the rims and oil filter didn't have a single finger print or smudge on them.
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September 2023 by Christopher
I was in the market for a 4Runner TRD, Robert reached out to me multiple times (I was busy with work) and worked with me and was on top of his communication, even when I let him know I lived in Georgia and was talking to multiple dealerships. Wasn’t pushy at all. Even the sales manager Christopher was able to work with pricing and was very up front with pricing. Great staff at this dealership.
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September 2023 by James E
I was shopping with my daughter for a car and she decided not to buy a new car. The sales rep did everything I asked and nothing wrong. Seems like a good person to work with. Her name is Luz M Diaz-Sotelo. The dealership sounds very good, no addon nonsense and they do some extra. I am sorry it went this way.
