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April 2021 by Landon Amos
Went in because my phone wasn’t picking up any service. The lady took my phone and put 2 different SIM cards in my phone, stepped outside for 20 minutes to try and find service. And came back telling me my phone had hardware problems. Then informed me that she knew a woman at lady’s island who sold cheap used iPhones since mine was “broken” (phone has been in an otter box since I bought it Last September).Said “lol okay” drove home, connected to Wifi, and went on the T-Mobile app. Took about 5 minutes with a representative who told me to power cycle my phone. AND GUESS WHAT? My phone isn’t broken. Just bad training for the employees I guess, right? Just saying, don’t buy anything they tell you to buy without consulting ACTUAL professionals.
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March 2021 by Denise Strawderman
Terrible customer service! Went into the store today after trying to cancel a phone line for a phone that was no longer in working condition thru the T-Mobile online service. They told me to go into my local store to do it as I could not access a pin code thru the non working device. The employee in the store argued with me and told me I would have to call customer service and I repeatedly told him they instructed me to come in the store and do it. I said well should I just not pay my phone bill and he replied” that’s one way to do it!”) I even spoke to his “ supervisor” and she was not very pleasant either..insisting they couldn’t do it but then decided they could call T-Mobile and give me a pin so I could go home and call again and get it cancelled. The original employee that spoke to me told me he wasn’t going to help me because I was rude to him...another employee finally called T-Mobile for me and I got my line cancelled ... may I also add the original employee also told my son he would fight him when he came into the store a couple months ago to try to replace his phone!
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July 2020 by Sylvester Perez
Lied about a promotion to get a sale
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December 2019 by Kateria Hamilton
The t mobile customer service is very rude and the supervisor is no better she disconnected the phone in my ears and spoke as if I was a child. Please don’t purchase anything from them
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November 2019 by Teaka Salgado
Deandre (If i spelled it wrong at least I can pronounce it right - forgive me), Went above and beyond tonight when we came in to get my wife a new phone (and I was hangry). He seriously was incredible and made the normal wait process so much more enjoyable. Not to mention he’s hilarious. There was nothing he didn’t do for us. I don’t know how raises work there but he certainly deserves consideration for one if at all possible. I hate Beaufort but I love the customer service he continuously gives at this location. THANK YOU.
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October 2019 by Mike
Shopping for new service, been with my carrier for over 10 years.
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August 2019 by Myra Andrews
Mike was so helpful with getting my parents service and phones. He even went out of his way to override an issue so my parents could have the service they deserve.
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April 2019 by WM M
Got very bad service here. Was told "I might not be able to transfer your contacts because I might have to download an app." When I asked what he meant he repeated sarcastically between his teeth, "I. Might. Have. To. Download. An. App." Then he fiddled with my phone. Had me enter a password for Samsung to delete the old phone. Smiled and sent me out the store without my contacts. I will never go back and never recommend.
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December 2018 by Nina LaMay
We switched over from Verizon to TMobile two days ago. And we had the help of a representative named Deondre and another female representative. Both very professional, polite, helpful, funny and patient. Best customer service my husband and I experienced from any phone carrier store by far.
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December 2018 by Ben Larson
Christina and deandria did a great job transferring my information and got me into a new iphone I love Beaufort T-Mobile.
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December 2018 by WatchBuzz
CORRUPT. Me and my wife visited the store three times to take advantage of the free Samsung tv deal going on. We planned to purchase two Galaxy Note 9's and was told about a promotion where if we turned in a eleigble device that we would get one of the Note 9's completely free. The employee and manager we were working with us this whole time then found out we both had ineligible devices so they told us to go to Walmart and Best Buy to buy one of the eligible devices so we did thinking the whole time that this is a great deal. we arrive at this T mobile store on the the third day ready to finalize the whole deal and the employee we've been working with wasn't there and the manager walked out the door as soon we came in leaving a different employee named Mike to help us. He ports my wife's phone from AT&T and proceeds to tell me what I owe so he can put her number on the new device and I was astounded by how much he said I had to pay so I asked why is it that much the other Employee told me if I turned in this device that one of the Note 9's would be free? He called the other employee and asked her what did she tell us and she tried to tell him that it was a real deal as well when it never was ever in T mobile history... long story short my wife's phone doesn't work now, we have a T mobile account with no new phones or SIM cards, and we were lied to and told to buy a whole other phone to turn in and now have just wasted more money because of a employee. This is the most terrible service I have ever received and I know T Mobile just started the great Military movement but this store just ruined it for this Marine this store needs counciled, evaluated, and investigated.
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November 2018 by Ollie Middleton
It was great and service. Thx Josh.
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October 2018 by CUSTOM DESIGN
I was with Att for a long time and I had heard some good things about T-mobile so I decided to take that leap. I went into this T-mobile store right here in Beaufort and all I can say is wow! The associates were wonderful! They answered all of my questions needless to say I made the switch and I love my new phones and service. I am very pleased with my experience with the T-Mobile but more with the associates in the T-mobile store.
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June 2018 by Sarah Stegall
I come in looking to buy an apple watch and the employees are obviously busy with other customers. They see me walk in but dont say anything to me. 30 minutes after standing there waiting to be serviced a family comes in and one of the employees greats them and says someone will be with them shortly. What am i!? Chopped liver!? Worst tmobile store ever. And a waste of my valuable time on a saturday. Ive seen better tmobile stores and these people arent it. Youll have better luck with a representive over the phone.
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June 2018 by Joe Carter
Great customer service lacked phones bad would not recommend if you want a real variety to choose from
