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November 2023 by Jen P
I have been with this company since they were SUNCOM! They are getting more staff which is great, they are always very knowledgeable with every product and plan they have, they are always willing to work with you to make sure you understand exactly what you are getting, but the best part about them is each member of the Lady's Island Tmobile team they are so patient and understanding!! They are amazing at their job no matter how many times I go in there for the dumbest reasons!
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November 2023 by Benji Gecy
Worst customer service you can ever experience. Reps with major attitude and terrible customer service skills.Deal with someone on the phone
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October 2023 by Michelle E.
A real Can't do attitude. Every other word out of their mouth was can't. And if you are unhappy you can leave T-mobile. Returned a hotspot box, refused to look in the box and did not help in the return process. Called Customer Service, said return takes up to 3 months! Ridiculous. Requiring full payment for machine or no service. $300 Talk about being held hostage. Retiree with fixed SSI income, what a bunch of gangsters!
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June 2023 by Kevin dindic
Jayde middleton and ingris-feliz-agramonte were so helpful! they were an awesome team that helped me with my phone issues and were more than welcoming to help me with my phone!
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June 2023 by Susanne D.
Horrible, awful, ridiculously idiotic customer service. The manager literally walked away from me and left me standing there with zero resolution. T-mobile customer service call center is awful as well.
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June 2023 by karen chiera
Anissa was wonderful and extremely patient with us, she is a pleasure to work with. A very friendly woman.
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June 2023 by Beau Glenn
Kristy/ Christy (not sure how it was spelled) was amazing. Very, very helpful. Answered all of my questions, helped me with all of my issues, and even provided help with issues I didn't even know about. In spite of my problems not being fixed yet, I'm still glad I came. I will come back just for her.
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June 2023 by Crafty Chrissy
Young ladies in this establishment was able to get me up and running in less than an hour very pleasant unlike the others I've visited. #1 TMobile location.
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June 2023 by Elizabeth Pilecki
Needed new phone. The whole process was very smooth! Great service.
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April 2023 by Daniel Riggin
Nobody stood up at the store to help me and I was the only customer. Told them I wasn't getting service on my phone... they told me I needed bluetooth on for my cell phone service to work...uneducated a bit? Once connected to the stores booster, they said my phone was fixed...drove away and haven't had service since. Step it up t-mobile
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February 2023 by Ben Johnson
I had a really good experience at T-Mobile. The person who helped me was patient, and setup my home internet in about 10 minutes. Very satisfied with my interaction.
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September 2022 by Shelly Brown
I went there with my brother-In-law so he could switch from Verizon to T-Mobile and was thinking about switching also but they were very busy and only had 1 person working So I wasn't able to. The only thing I didn't like is that there was only 1 person! Other than that I thought it was a nice store.
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August 2022 by Imani / Rodney Miller
Excellent excellent excellent customer service! I wish I would’ve switched from Verizon long time ago. Kristie M was amazing while I was there and even did a follow up call. I highly recommend this T-Mobile and this location
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August 2022 by Ronnie Brooks, Sr
Really disappointed!!!!
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July 2022 by Reidlos Cidem
I knew exactly what I wanted and they helped me get it. Great service.
