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October 2023 by Ann S.
A shout out to Tuffy Tire and Auto Center.These folks are the best. I drove over there (NO appointment) because my car was making awful noises and of course I thought the worse. It turned out to be a very simple issue and knock me over they were so kind they did not charge me for it. I had a complete brake job done with them a few months ago and they were just as efficient. The people that work there really believe in good old fashioned courtesy and kindness. I would recommend anyone to them. They spell out everything to you and I believe them to be above and beyond honest,. Great experience Thanks to allLaura
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August 2023 by Shadia Liou
I was concerned about my tires and, being new to the area, I googled around and found this place; I'm grateful I chose it! I called right at as they opened and spoke to a friendly gentleman--Matt--who fit me into their busy schedule that day. Both attendants (Matt & Abby) were very courteous and professional, and Ian diagnosed the problem quickly (thankfully it wasn't a severe one), then repaired the issue within the hour. The price was reasonable, and I'm very pleased with the service I received. Since the nearest Jiffy Lube is quite far, I'll be coming here for all my car maintenance needs from now on!
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July 2023 by Alora McElroy
Me and my family came to beaufort fromgulf shores alabama for a militarygraduation and while we were there my caroverheated on Wednesday. i had it towed tothe nearest car shop and was relieved tosee all the great reviews thinking my carwas in great hands! I explained to them wewere leaving Saturday and needed the carfixed to make work on Monday. on Thursdaythey said it would be fixed Saturday, comeSaturday they called and said they got thepart in but now realize another part theymissed the first time needed to be orderedand that my car would be fixed "worst casescenario" on Tuesday. Well tuesday cameand i wasn’t able to reach the shopover phone and they haven't called with anyupdates. It’s now thursday and they told me they weren’t sure why it wasn’t fixed and they don’t even know if they ordered the part yet!! Oh! and i still can’t get through to them over the phone, even mavis customer service can’t reach them! I ended up having to drive home to alabama in a rental just to go back to work to afford all of this and considering it’s a 9 hour drive i need to know ahead of time when i can come get my car. Ive never felt so ignored and defeated in my life, i wish i could write a good review like everyone else but this has been hell for me and my family.
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June 2023 by D S.
We had a battery install with the estimate being $200. When we tried to take the car in it wouldn't start with our little charger. We called and told the man at Mavis (yes, no longer Tuffy) that we were going to have to call AAA to start the car. We called him back to ask that he not return the battery (wasn't in stock at location) and asked could we bring the car in once it was charged. . AAA came abou an hour later, took the car in and my husband waited for service. He was first showed a bill if $464! my husband objected and he lowered it by $100. The price he has to pay for the battery was $364! The same battery at an auto parts dealer would have been $220 with free installation. When I called to question the charge, the final reason for the extra charges was that we were "wishy washy!". I should have listened to my friend and avoided this establishment.
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June 2023 by Steven Radd
Fantastic and professional service. The oil change was faster for this vehicle than my old one, and this car has a substantially larger engine. The staff didn’t try to sell me anything I didn’t need. They got to it and I was out of there within the hour. Great work. I’m truly satisfied.
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June 2023 by Colby Thomas
Matt and Casey were very friendly and accommodating. I needed 4 new tires mounted and they were quick to work me in and perform the work at a very reasonable price. I would highly recommend them for any automotive needs you may have.
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June 2023 by Charles Sangaline
I have been here twice now and both times had great interactions with staff. They were very personable . Shout out to Ralph, Matt, Ian Ray and Frankie. All staff seemed nice but I only really had interactions with the ones listed.
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June 2023 by Jeremy Spivey
We got a flat tire in Hilton Head on the Saturday before Memorial Day. Tuffy in Beaufort was one of the only places on that Sunday with an appointment in a 50 mile radius. I patched the tire up enough to make the journey and was glad I did. The employees did everything they could to find a way to get us out of town by Tuesday. They ordered a perfect-match Goodyear tire for delivery first thing Tuesday morning, and got the tire on the vehicle as soon as it arrived. I forgot to leave them a key, and they even jacked the car up in the lot and replaced the tire the hard way. With the shortage of techs and service writers throughout the country, it is rare to find a shop like this - one with comptetent, engaged employees who jump on a challenging situation. Thanks to everyone here who helped get us back on the road.
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June 2023 by Mikie Borghese
My battery died while I was out getting ice cream next door to Tuffys—in the rain and super late in the evening they moved my car to their shop and were able to get me a battery, I was back on the road in less than 30 min
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May 2023 by Donald W.
Alas, not Tuffy's anymore, but Mavis, and, also sadly, wise and personable manager Rick is no longer there. Today, oil change with appointment took 2 hrs and 15 mins. When I asked about wi-fi, manager said, "Look on the wall," where there was nothing but a "Restroom" sign, then mentioned vague passcode that didn't work. Claiming a bad day, manager didn't seem to care. Guess I'll need to find another place in Beaufort to get regular and routine service for my car. I'll avoid Mavis wherever I roam.
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May 2023 by Maria Beyer
I've come here twice, once back in 2017 and today. I want to say it was the biggest change I've ever seen in management previously, I had written a poorer view due to poor service but this time around it was amazing! Recently, when I told them what the issue was they actually took me seriously and looked at this first and found what caused this issue. They were courteous, respectful of my time and the staff, specifically the manager Ralph, had been awesome and had given me a cheaper price overall compared to other auto repair shops. I also want to mention Casey, the staff who had helped me at the front desk: she was very kind and incredibly knowledgeable.If you've gone here previously and had a bad experience, I would recommend giving it one more try with the new management.
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May 2023 by Put God First Always
I was able to get an appointment the following day which is super fast compared to other places. I also received a discount which was much needed and greatly appreciated. Will definitely come back. It was discovered that I needed a new battery and was able to get it done the same day with timely service.
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May 2023 by Kiana Alston
My car had stalled out and was what I thought to be overheating and had to be pushed into the shop to get looked. I was distraught and thought I was gunna have to save up for a new car again (and i literally just got this one) Matt was the sweetest, trying to help me feel better and I really thought this whole ordeal was gunna break the bank. It in fact did not! Casey is super nice even went the extra mile and made sure to inform me on what was done to the car even though I got an invoice. Love these guys
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May 2023 by Shannon D.
Horrible customer service and help. The owner was extremely rude. Came in asking for a patch on my tire and when a plug was put in I was told there's nothing they can do now to change it and come back if I get a flat....definitely would not go here
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April 2023 by Katie Leigh Pearce
I recently had an alignment completed at Tuffys right after having all new tires put on at discount. Right after leaving tuffys the front tire began to wobble so I brought it back to discount who stated to go to tuffys as they were the last one to touch the car and per their records all was well with that tire after their service. I have literally never been treated so rudely as I was when I brought the car back to tuffy. The manager went front 0-60 temper when I mentioned there was an issue with the service I provided. He was all out shouting at me. I stated calming I just need it fixed. His rude comments continued and as they provided me with a $300 quote to fix the two missing studs I realized no I will not spend a single cent more here even if I pay more elsewhere. I asked for my keys back and he stated “good because we don’t need your kind here”. I honestly don’t even know what he meant by that. Rudest experience ever. Went to the 10 minute express oil change and they only charged me $99 and where so pleasant. DON’T EVER USE TUFFYS!
