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March 2024 by Raymona Young
Staff and Vet are wonderful and caring...
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February 2024 by Daniele Shimada
The reception service is not the best, but I loved the service package with monthly installments, the kindness and professionalism of Dr. Mitchell Larson and his team! Thank you !??❤️
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December 2023 by Brett “Admiral Awesome” Saunders
They help when they can.
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December 2023 by Christy Gail
AVOID at ALL Cost!!!!!Probably the worst experience ever. I have a prescription for my cats food and I've used it all over the country. This is the only place where I've been denied buying my cat his prescription food.I have a Banfield prescription card yet this location will rudely tell you that they don't care about prescriptions and you have to pay to see their vet and get a new prescription if you want to buy food at their location. Also they don't know when they can get you in and you have to bring your pet for a food prescription even if you have a valid one.For one...I have a valid prescription so they are obviously money hungry.Two, I have a spicy cat who hates the vet and needs to be drugged...drugging a cat with asthma and lugging him around for no reason is not my favorite thing to do.Three... These people have no idea what customer service is and are terrible employees for the companyThe ridiculously rude staff then told me to drive to Savannah if I didn't want to abide by their rules. They said it was my only option.Luckily it was not true and a vet right down the street had the same food. I was in and out in 5 mins at the local vets office.
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October 2023 by Alfredo Certeza
We brought on emergency our cat Kenai in for what appeared to be an eye injury. The staff and Dr. Larson were able to help Kenai. Kenai's diagnosis was conjunctivitis and not an eye injury. We appreciate and highly recommend this Banfield Pet Hospital location !!!!
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October 2023 by Christopher Hayes
Did not care for the service. Would NOT recommend. I brought our cat in for care after noticing obvious signs of sickness. I clearly explained my inability to pay a large sum beyond my budget. When the "doctor" called me back to explain the variety of "tests" needed to determine a diagnosis. I was very vocal and direct about not approving any tests beyond what was agreed and within my budget. After a while the "doctor" called me back to inform me that she intentionally opted for the testing she deemed appropriate, after I clearly explained I did NOT want the testing done. Her justification to this was that the price in testing was similar. They did not help me in any way they were rude and even laughed in my face when I arrived to collect my cat. making it seem like I was not at all clear with them. Furthermore exclaiming that she was a "doctor" and she knew better than me in every aspect of the situation. Needless to say I had to shell out several hundred dollars for the return of our cat with absolutely zero treatment. That would cost even more.... Disgraceful
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October 2023 by Tony Carlson
Not very good at all. Waited 21/2 hours after 3 phone calls. Ended up going to pick it up my self. They had 1 or 2 drivers. Pizza was sitting on the shelf that long. They handed it to me like no.remake it. Never again.
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August 2023 by Pamela Pena
The vets and nurses are really nice the receptionist has an interesting way of handling customers.
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August 2023 by James C.
I called and was interested but was told to hold. Seven and a half minutes later I was told they couldn't help me. Not very helpful if I had an emergency. I'll go somewhere else.
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July 2023 by Kyle Blankenship
This place is a ripoff. If you love your pet please don't bring them here. The soulless people that work here only work here to have a job. Took my dog here for a swollen testicle and was worried it was something serious. The vet claimed it was cancer and needed surgery they ran tests and did heartworm test, turns out it was a bug bite. 7 months later I've been waiting for 6 days for them to send a fax for flea and tick prevention. But they say "we need to do a heartworm test" they just want money, I've never had a vet tell me that my dog needs multiple heartworm tests in a year
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July 2023 by Karen D
Excellent vet and well run office. Dr Benson has been caring for our dogs for over 10 years
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July 2023 by Mark Coleman
I do not know what has happened with this place. Not like Lexington, SC or Mt. Pleasant, SC. Went in 20 days ago with my dog as he was not feeling well and was able to walk and be a dog. Monday came and he could not walk and had to put my boy down. No follow up call, to see how he was doing the next day after the visit and when I did call when I needed help, you can bring him tomorrow, you close at 6 and it was 5pm. Then I had to pay for the rest of the wellness plan. Profits before anything I guess. You all have lost what matters most, connecting with your customers and animals. Dropping your dog off and not talking to the Dr. In person is bad. This company has changed. Will never be back.
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June 2023 by Ricardo Leyva
Friendly staff, good service for our doggies
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May 2023 by F M
Great stand alone location with wonderful pet loving staff.
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March 2023 by Fred Hartmann
While on vacation we learned our small dog needed a heartworm vaccine... This wonderful Banfields got us in the same day and treated her with great compassion and care. Thanks to Dr. Benson, Angela, Reyna and Hope. No better Vetinarian team anywhere... Thanks!
