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December 2023 by Allie
Do NOT stay here. We booked this place on Expedia because reviews were decent enough, but I honestly don’t know how people are saying it’s nice and clean.Let me first stay this review is not about the front desk staff, as they were pleasant and did their job.However, the rooms themselves are horrible. We booked a room for christmas eve and were given 122. The place looked like it had barely been cleaned — towel racks were coming off the wall, the nightstand was sticky and dirty, AC unit had frayed wires hanging out the bottom, sitting chair arm was ripped, and floor was stained and dirty. It made me question if the beds were even clean due to the state of everything else. I’ve never complained about a hotel in my life as I stay at all the “normal places” (hampton inn, holiday inn etc..nothing fancy), but this was just unacceptable. We promptly left and booked a room at the Hampton Inn next door which is a thousand times better.Thankfully Expedia refunded us and the hotel gave us back the pet fee.The manager of this place needs to do a thorough inspection of all the rooms and get things repaired and cleaned. Don’t waste your money here.
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December 2023 by DennisCarrie Profitt
We had a bit of trouble getting into our room (106) on Sunday (11/12/23) evening, but finally managed to gain entry with our second key. The following morning, we could not get back into our room at all. The two ladies (one was getting ready to go home and the other had just arrived for her shift) working helped by giving me new key cards and trying to get me in the door. To no avail. They had to call the GM. “He’ll be here in 20 minutes,” they said. They said they could “call EMS, they’re right over there.” But inexplicably, they never called EMS. Nearly an hour later, the GM arrived and finally gained us access to the room. He also put us in another room. Problem is the ladies who were helping me admitted this has happened with room 106 and other rooms. Thankfully we had no where to be by any deadline, but some apology and an offer to make this right, I believe, was indicated. But none of those things happened. Also, the coffee is some of the worst I’ve ever had. It’s difficult to describe how insanely terrible this coffee looked, smelled and tasted. The rooms were clean and had the full kitchenette and full-sized fridge. Not bad at all. I did find a shirt and curly embedded in my dry-off towel. It smelled clean though.
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December 2023 by Fabiola
Had to switch rooms three times because the first two smelled awful. One room reeked of urine (rm 403) and the other of foul body odor (rm 128). We had trouble getting into the third room (rm 222) because two sets of keys didn’t work. When we couldn’t get into the third room, the attendant came up and after a few minutes of hitting the door lock and using a master key, the door opened. She said it was an ongoing problem. Curious, why it hasn’t been fixed!?!While the attendant was responsive, the hotel is not well maintained.The rooms are half the size of your typical hotel room, very small.There isn’t a complimentary breakfast. They don’t have rollaway beds or sleeper sofas. We will definitely not be returning.Rooms: The rooms are half the size of your typical hotel room, very small.Pets are welcomed so maybe this is part of the odor smell issues they have.
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November 2023 by Judy Berger
It's a super location when visiting the blufton area.Room was just ok. Bathroom door had broken hinge. No frills bathroom lotions and shampoos. Please be aware no breakfast is served.Internet is very slow. TV selections are poorIf your traveling with a pet be prepared to pay $50 per night. A bit much too high and are not justified for what a room attendants does for any extra cleaning (if any is done). In the future we will look for a hotel with a more reasonable pet rate.We would not stay here again. Too many other optiond
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October 2023 by Joe Kerr
Lock on the room door was malfunctioning and my wallet got locked in the room. The manager took over 2.5 hours to get here and get the room open. After an 8 hour drive I didn't get to eat due to not having my wallet. The manager expected us to stay in the same room with a malfunctioning lock. Do not stay here I would rate 0 stars but google won't let me. The manager at this hotel does not care about his customers.
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September 2023 by Kathy Curtice
Ice maker in freezer didn't work and hotel emphasizes this as a Suites advantage. Towel rack needed to be reattached to bathroom wall. We reported these and was told they'd be attended to. Nothing changed and no one communicated about it. Hotel location is good. Nice feature is available coffee 24/7. Great to have restaurants within walking distance.
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August 2023 by Richard Webb
Typical nice overly-modern room. Apartment size fridge fit all our food.Pictured is my easy fix for exhaust fans that create a cold chill in the shower.Poor TV stations.Bedspread far too heavy (especially in summer). I can't imagine what it takes to wash that thing. Had to use our beach towels for covers.
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August 2023 by Steve Sanow
This property is a mixed bag. The renovated rooms are nice with the exception of a very unpleasant odor when you enter the room. Lysol will not make it go away. Internet service is intermittent. The grounds that surround the hotel are covered with trash. We tried to pick up empty beer cans, whiskey bottles and other items that we could manage because no one else was doing it. The place is dog friendly for a steep unfriendly fee. However the grounds which allow you to walk your pet around the property are not kept clean. The crowd is the biggest problem. The first person we ran into in the parking lot when we arrived was dealing drugs. Others have been spotted sleeping in a hallway, or in a drunken stupor in the laundry room.. When we went to use the propane grills provided there were a number of locals who were not guests of the hotel occupying the space. Management is invisible. Some of the complimentary washing machines do not work! A Red Roof Inn is a better value. This is not cheap
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August 2023 by Busy B
The staff was always pleasant and helpful. The room, however, left something to be desired. The first room to which we were assigned had a small part of the door bashed in right near the lock. So, the door rattled back and forth in the frame. We requested a new room. No problem with the door but, when we walked in, it was obvious that the room had not been cleaned-at all- after the prior occupant left. This was despite the fact that the room showed up as cleaned/ready on the computer-as verified by 2 staff. The third room was clean and the door was fine but the faucet in the bathroom was totally unglued from the sink so it moved around a lot. This did not affect the function, though. In general, it appeared that the hotel could use updating/renovation. On the plus side, there was plenty of hot water. We will try the Hampton Inn next time.Walkability: Walkable to a restaurant, an ice cream shop, and a liquor store.
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August 2023 by Julius Allen
Overall, this place was decent. The staff was friendly and the room and the location you can't beat. I already left a pretty good review in their feedback email. However, the service at the end was atrocious. I had asked for a bigger room, then didn't need it at the end, so I thought and was told I would be able to go back to my original room. Well, after Felicia, who is very nice refunded me because I was still charged for the big room, TERESA charged me back. Apparently even though I requested the original smaller room, I was still given the big room. I DID NOT KNOW this, as I just thought my room had a sofa, but apparently it was a sofa bed. Had I known this, I would have asked for a smaller room at check in. Anyways, I called to ask for the portion of the fee back, and Teresa was rude, unprofessional, and hung up on me. At the end, she said she'd refund me but claimed I knew what room I had. I tried to tell her I thought it was just a sofa, but she called me a liar. Felicia and the rest of the staff was wonderful, but due solely to TERESA, and the fact that this hotel makes thousands of dollars during holiday season and as a courtesy, without arguing, she could’ve refunded me $150, when I paid $700, I will never stay there again. I'm fully aware customer service is bad nowadays, but TERESA took it to a new level. I waited for my refund before posting this review, but TERESA made what was a great trip, a terribly horrible ending and has changed my opinion on visiting this location anymore.
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July 2023 by Rick D.
Worst hotel ever. Not only did they try to pass off a full size bed as a "queen room," the place is falling apart. Our bathroom door literally fell off while we were there. The apathetic staff didn't care. This place is a disgrace.
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June 2023 by Carl Cox
Clean and well maintained spacious rooms, with everything you need for your stay. I would like to add that Janet at the front desk was very pleasant and helpful. I would highly recommend this hotel, and I hope all employees are as stellar as Janet!
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June 2023 by Jana G
We stayed here on Juneteenth weekend. The staff was friendly and checking in and out was quick. Unfortunately the room had some weird smell, my four month old baby daughter always cried whenever we got into the room because of it. Another big minus is the slow wifi. There is no complimentary breakfast but that’s ok.Nearby activities: Just a short drive to Hilton Head Island and 20-30 min drive to Savannah Downtown.
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June 2023 by Tianie Thomas
They steal money days after check out claiming non payment. Now I see why manager Justin refuse to use cash. Desk women claims to be management by the name Teresa or whatever is disgustingly disrespectful and way to comfortable in her position aswell as Justine the manager. They’re cold and unsympathetic despite being an extended stay and maintenance is creepy. Only angel was the elder lady on most nights with the short cut black hair made my whole stay better dealing only with her patience empathy while running a business.
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June 2023 by Sean Brahe
Clean and quiet room for a quick weekend getaway. Very friendly staff. Kitchenette was perfect for a simple meal and helped save a few bucks. Only complaints werea fussy air conditioning unit that made the room a little stuffy overnight and glitchy wifi. I would definitely stay here again if I were visiting the area.
