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April 2024 by Steven Davis
By far the slowest service I’ve ever seen and it’s like when you order on the app they don’t read everything because every time I order on the app my order is wrong
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April 2024 by Victoria Riddle
Came to the firehouse during their open hours and it was completely shut even though it said it was open online. Nobody answered phones.
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April 2024 by Luanne radke
This fireside said it opens at 10:30. We got there at 10:40 because we were going to the beach. We wanted to get a sub to take with us.. I walked up to the door and knocked on it since the door was locked and there was a gentleman in the kitchen who ignored my knock. I then tried calling just to let him know that we just wanted a sub since he was supposed to be open at 10:30 and he ignored that call also.. We then waited until 10:55 and still no signs of him…..called again, he did not answer his phone. He would not look at the door when I knocked on it, so we left very disappointed since there was somebody there, who just ignored a customer trying to service their restaurant will not go back..
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April 2024 by Zack Shepherd
Dirty. Bathroom soap and towel dispensers are broken. Guy taking orders hasnt changed gloves once since we have been here. Touching his face, wiping gloves off on his pants. Floor is gross, tables are gross. Been waiting over 20 minutes for our food. Restaurant is half empty.
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April 2024 by Lori Bailey
Place is dirty. Chairs and floors, windows, mats, everything is in need of a good cleaning. Out of ice, only 2 employees. Took 25 min to get our order. One employee played loud music on her phone and sang out loud! Very annoying. I Used to love this place, but will not be back. Manager needs to care.
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April 2024 by Mr. Green
The GM here deserves a raise for practically running the whole branch herself. Outstanding service even with just herself and another employee.
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April 2024 by Gene Taylor
I'm giving 3 stars because the 2 people working there were doing their best to keep up during the lunch rush. I've been to this Firehouse a few times while working in the Bluffton area. Seems kind of run down. Front door is broken, floors very dirty and the restrooms was very dirty. The smell of urine was almost overwhelming.My sandwich was not nearly as good as what I'm used to at Firehouse. The bread was old.
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March 2024 by Paula Williams
Went with friends, ordered one after the other. We finally got our sandwiches but friends had to wait over 30 minutes to get theirs while the one worker making sandwiches made orders to go that came after we had ordered. Three people “working” but only one making sandwiches while a half dozen inside orders were not being fixed. Our orders were not completed as ordered, two of the four only had the pickles and the workers were not concerned that customers were having to wait so long. There was no greetings or smiling faces at the register or the sandwich bar. Don’t think we will be back.
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March 2024 by Scarlet Callaway
I walked into this restaurant today to notice only 2 employees working. This place was packed and to know that the manager failed to help or even have extra help is ridiculous! Those amazing employees that worked today did a great job and the owner should be ashamed. I've been coming here long enough to know how many people actually work here. I'm sure at least one more person could have come in to help them!Management needs to do better!!!
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March 2024 by Theresa Fennell
The customer service was no existent, the person taking our order could not have appeared less interested. The restaurant area, though the place was empty, was filthy. Not a clean table in the place, my daughter suggested we bring Chlorox wipes next time, there will not be a next time. I did not notice the dining room until after we ordered. The food was mediocre and lastly, a young girl walked out of the kitchen with a Biore stip across her nose. It does not get more disgusting than that.
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February 2024 by Magaline Brown
Love eating at firehouse at least twice a week me and my
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January 2024 by Mr OddTodd
Stopped by to order food around 7:40 p.m. only to be greeted by a dark restaurant and the employees are all sitting at a table staring at me, doors to the place locked. Your business online and on the windows says you close at 9 p.m. Please update your business hours if this is not the case. I've been going here for years and this is just disappointing.
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January 2024 by Patrick Lacerra
Workers turned back on me ignored me the entire time I was in shop and failed to acknowledge my presence. I am a regular customer and will not go back.
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January 2024 by Frank Mcsween
I had an accident on my way to pickup lunch. I never made it to the store. My wife picked up the food. Always great food at Firehouse!
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December 2023 by Jack Novak
Says they are open until 9:00 doors are locked at 7:00. It’s 2023 update your hours….
