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July 2023 by margaret walty
I had excellent service. Joshua who did my taxes was very helpful and kind. He went out of his way to make sure everything was clear for me. I have had good service at Jackson Hewitt for many years. Thank you very much.
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May 2023 by Ken Riley
As always very polite people the woman filling was very professional and a pleasure being around and what i say next is the corporate aspect, next year will be looking somewhere else after6 years of business it keeps getting more expensive for there service! This year would have been almost 700 dollars 600 and something with discount. Last year 400 something, two before that 300 something. I can't afford that period! And got way less money!
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April 2023 by Joyce Pringle
The service received from your tax preparer was outstanding!
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April 2023 by Sharon Simpson
We were disappointed with Joshua as our Rep. He promised us completion the same day & that he would call us. No call that day. We tried to reach him the next day - no answer or return calls after leaving several VM Messages. We went back in on the 3rd day & dealt with Karen. She was a blessing - after checking every drawer she thought our paperwork was in, she called Joshua. She looked where he indicated it probably was ( previous checked drawers ) with again No Luck. Finally she found our envelope in a drawer that is supposed to hold something else.She checked his work & confirmed his numbers were correct. She then completed everything & sent us on our way. Karen was GREAT!
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April 2023 by Sugean Albany
Too much money to file a little bit of taxes sure I will be shopping around next year ?I actually paid half of what I get back to file my taxes that is so ridiculous ?
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April 2023 by Betsy Harrelson
Karen was very helpful and she did a good job.
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March 2023 by Mary Walker
We made an appointment with Josh. He was prepared for our appointment, interpersonally effective, thoughtful and responsive to our issues and concerns. Despite the complexity of our return, he was patient, prepared with his own questions and able to address our concerns readily and in-depth. We appreciated his thoughtful and skilled approach and will use him again.
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March 2023 by Sugean Brown
Too much money to file a little bit of taxes sure I will be shopping around next year ?I actually paid half of what I get back to file my taxes that is so ridiculous ?
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March 2023 by Joe Chinick
Sandra was an excellent tax preparer.
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March 2022 by Connie Steinhouse
I feel the lady cheated on just last year I was charged 200 this year I did less in paperwork and amount of money the woman charge me $349 we had a disagreement the day before and I feel that she was very judge mental and took it out on me and overcharged me. Also I had an appointment she said she knew nothing about the appointments because it was a third-party thing that made the appointments and she doesn’t check appointments so their appointment system does not work. Last year I was treating her professionally the girl was very knowledgeable and seem to know what she was doing and very fair this year I would give you two cents for the way I was treated and charged
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March 2022 by Des Duncan
My tax preparer was awesome, she made friendly conversation to make things comfortable. She was very professional. Thank you
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February 2022 by Destiny
My tax preparer was awesome, she made friendly conversation to make things comfortable. She was very professional. Thank you
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January 2021 by Samantha Beever
My husband and I decided to go here for our 2019 taxes, HUGE mistake! We got married late last year so I didn't feel comfortable trying to navigate that big change myself, so we agreed to bite the bullet and pay to have them done. The actual proccess was simple and fairly easy, but 8 months later it is a big regret. I got a letter in the mail from my states department of revenue saying they were missing papers, so my state return was incomplete. Seeing as how we went to "professionals" I was highly confused and worried. I have never had an issue with taxes before when I done them myself. I immediately called the office I went to, there was no answer so I left a very detailed message with all of my information to reach me at. I waiting about TWO WEEKS and no one returned my call. I sucked it up and realized I was stuck handling this mess myself. I ended up calling corporate, they put in an escelated ticket which resulted in someone FINALLY calling me back. I thought my problem would be solved. He described the person who did our taxes as "one of the most experienced " people he has. Then continued to downplay the severity of the situation and told me "things happen"... WTH!! If someone pays almost 600$ for their taxes to be done right and fully, THINGS SHOULD NOT HAPPEN! I am completely insulted and after he kept arguing with me that it wasnt that big of a deal, he said he would have his district manager call me (asked for a name, he wouldnt give it to me). If I would have known how unprofessional and messy this "buisness" is, I would have gone to any other place other than this.
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October 2020 by Sammie Grace
My husband and I decided to go here for our 2019 taxes, HUGE mistake! We got married late last year so I didn't feel comfortable trying to navigate that big change myself, so we agreed to bite the bullet and pay to have them done. The actual proccess was simple and fairly easy, but 8 months later it is a big regret. I got a letter in the mail from my states department of revenue saying they were missing papers, so my state return was incomplete. Seeing as how we went to "professionals" I was highly confused and worried. I have never had an issue with taxes before when I done them myself. I immediately called the office I went to, there was no answer so I left a very detailed message with all of my information to reach me at. I waiting about TWO WEEKS and no one returned my call. I sucked it up and realized I was stuck handling this mess myself. I ended up calling corporate, they put in an escelated ticket which resulted in someone FINALLY calling me back. I thought my problem would be solved. He described the person who did our taxes as "one of the most experienced " people he has. Then continued to downplay the severity of the situation and told me "things happen"... WTH!! If someone pays almost 600$ for their taxes to be done right and fully, THINGS SHOULD NOT HAPPEN! I am completely insulted and after he kept arguing with me that it wasnt that big of a deal, he said he would have his district manager call me (asked for a name, he wouldnt give it to me). If I would have known how unprofessional and messy this "buisness" is, I would have gone to any other place other than this.
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October 2020 by Sammie Grace
My husband and I decided to go here for our 2019 taxes, HUGE mistake! We got married late last year so I didn't feel comfortable trying to navigate that big change myself, so we agreed to bite the bullet and pay to have them done. The actual proccess was simple and fairly easy, but 8 months later it is a big regret. I got a letter in the mail from my states department of revenue saying they were missing papers, so my state return was incomplete. Seeing as how we went to "prof
