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August 2025 by Sean Brahe
Always friendly people.
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March 2024 by Paul M.
We shopped around and decided to replace our homes door handles. Door handles for home have: 1. keyed entrance ways, 2. hall/closet passage, 3. Bed and bath and 4. Dummy door knobs. We purchased and started replacing and got to the dummy doors and noticed that the brand, Reliabilt in the Olivia style with the Antique bronze finish has no dummy door knobs available. The have the finish listed but listed it as not available. It seems to me that you should be able to just order these and then wait on them. The Lowes Reliabilt customer service could only tell me what they saw on the computer. Non are available and they don't know if or when any would be available. It seems to me like it is bit like selling you a door package for your home but finding out you have no closet doors or buying a car but the wheels are not included. Why buy this brand if they cannot supply all the door knobs needed for your home? If you plan to buy replacement knobs for doors or for an entire home I would check to make sure they have all the doorknobs needed. Realibilt was a major disappointment.
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February 2024 by Rhonda D.
Eleven day nightmare so far to get 1 cabinet delivered ranging from cancelled delivery, put on truck so damaged that it looked like someone hit it with a sledge hammer, ignoring my dates available to deliver, condescending store manager, charging my cc before I'd even received merchandise, lying, and I'm still waiting on the product. They suggested that if I wanted to get the cabinet undamaged to just get it unassembled. I thought I was the customer. Setting a really low bar here. I guess the 78 year old woman is supposed to put a 71 inch tall cabinet together. Customer assistance non-existent. Beaufort, SC store could care less if you get the product and what kind of shape it is in. Shove the merchandise out the door and like it or lump it. These are just the highlights. I will never set foot in the store and if you are smart, you won't either. Btw, like a child I was reprimanded for saying "this is just bullshit." Yep, I said it. Bet if I had been a guy, they would have gotten away with something better than bullshit.
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January 2024 by Anita F.
If I could honestly give this review zero stars, I would. During the month of December, I experienced the worst customer service experience for a product that I PAID FOR...IN FULL. It's amazing how many lies I've been told, only to remain stuck with a refrigerator that I still cannot use. It's spoiled my food several times and get this...I even purchased the extended warranty. Managers will literally promise you anything, just to get you out of the store. A service technician still has yet to make it out to my home so, essentially, I've been without a fridge for a month. According to their policies, I can't do an exchange, receive a refund, or replacement. I highly recommend that you go elsewhere if you have a dire need for a new appliance.
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December 2023 by Charles A.
What a crappy store. I order a dishwasher. The installation company contacted me by e-mail but not with an installation date. I called the installation company and was told it could not be installed until a month later. That is frigging ridiculous! I attempted to call the store to cancel my order and was hung up on three times. I guess my only resort is to have my credit card company reverse the charge. Would have been nice to speak to someone so that I did not have to get so frustrated. Save your time and patience and go somewhere, anywhere, else.
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August 2023 by Mark H.
Customer service for delivery pickup is non-existent at the Lowes. I just purchased a battery powered mower from Lowes. I am disabled and require a service dog to walk, so going inside and picking one up off the floor, putting it on a dolly, then putting on a roof top carrier of my car by myself was not an option. Since I found Lowes delivery service hit and miss before, I decided to try customer pick-up. The ordering process was simple. I received and email about 4 hours after purchasing the mower online stating that I could use the Lowes app to let them know that I am on my way and then let the customer service representatives know when I got to the store, which parking spot I was in, and even the color and type of car so that they would have not problem identifying me. Exactly what I was hoping they would provide. After notifying the store that I was in parking spot 2 and waiting over 20 minutes with no response. I decided to call the customer service department to see if I had made a mistake using the app or something. The rudest customer service representative I ever met answered the phone. I asked if they knew I was waiting she said "Yeah, but we don't have anyone to in that department today. You have to come in, put the items on you order in the cart and load it yourself". I calmly explained that it was impossible for me to do that and she stated "If you want your stuff, you gotta come in and get it yourself. I told you we don't have anyone working in that department today." I was going to say " That's ridiculous. There are at least 3 employees rounding up carts from the parking lot and tending the plants outside." But she HUNG UP on me as soon as I said "That's ridiculous..." Given no other option I untethered my service dog, put her walking harness on, and walked straight to the customer service desk. There was a single woman there. She had her back to me - refusing to turn around even to acknowledge my presence. I asked her to call her manager. Without turning around, she said that she already did. About 5 minutes later, John showed up. He stated that every time he hears someone is about to pick up an order, he heads straight for customer service. Apparently this is standard operating procedure for them. While I was explaining what happened, all he could say was he is sorry. Right in front of the customer service person, I told John that hanging up on customers should be completely unacceptable. Again, without looking at her or saying anything at all to her to confirm or deny what I was saying, he said he was sorry. As he gathered my order, put it on a cart, and we walked out to my car, I told he why I tried to use customer pickup and that I simply could not load it on my car myself. (If you are wondering how I unloaded it, I had some neighbors waiting to help me when I got home). So he called one of the guys gathering the carts to help him and they put it on my car. I asked why this was so difficult and that I thought this was a horrendous way to treat their customers. Why do the even have a customer pickup service at all! Again, Joh simply muttered, "I am sorry." It was obvious that I needed some help. Yet no employee would assist unless directed by John. I do not expect nor desire special treatment because I have a disability. But no one should be treated as poorly as they treated me this evening! To the best of my knowledge, John never corrected his employee nor did she ever attempt to turn and face me to make eye contact. It certainly cannot be a racial issue or question of my appearance since she never turned to look at me. I do not know if John is scared of all of his employees or if they simply don't care to be interrupted by customers. But If this is acceptable behavior for a customer service representative, I cannot image what is acceptable for other employees!
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July 2023 by Kirtis J.
Why I continue to shop at this store is beyond me. I just lost 38 minutes of my life trying to buy three plants. Would not have been a big deal except I was standing in the sun and it's over 100°. The cashier took 18 minutes to complete two transactions and then when it became my turn, his scan gun stopped working and you would've thought it was his first day on the job and he had no idea what to do. Walked away. Did not get what I needed.
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July 2023 by LittleMissy M.
Lowe's has the rudest, scary female employees at the returns desk. Every time single time-When you approach the counter, no greeting such as "How can I help you", just an ice cold stare like you are bothering them and that they hate their jobs. No thank yous either, just slaps the receipt in your hand. Manager needs to do some personnel house cleaning, this store has issues. As a bonus, if you call, they will hang up on you.
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June 2023 by Thomas L.
My wife and I needed a new oven, so on Sunday, 6/11/23 we came in and ordered an oven to be delivered the next day 6/12/23. I was told I would receive a text Sunday night and again Monday morning regarding the timing of our delivery. Never received a text, they just showed up and dropped off the appliance. Lucky I was home. Before they left I told them it needed leveled out, it was very obvious it wasn't level. With that they left. Very poor service all the way around! Won't be purchasing any more big ticket items from Lowe's.
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June 2023 by Julie M.
I was so impressed with the service I received from Jeremy at the Lowes in Bluffton. He went out of his way to make sure to get me what I needed and then when I had to return the item because of damage to the patio table, he made sure that the one I exchanged it for was satisfactory. I have to say he was most helpful and friendliest person I have met in the Lowe's store over the last 15 years or so we've been going to Hilton Head.
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May 2023 by Jenice J.
went to Lowes located in Bluffton SC today. Don't usually write reviews, but felt compelled to to say ...THANK YOU to Russ and Mark for all their time and help. Just don't get that type of friendly, helpful customer service anymore
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May 2023 by Mila O.
Horrible customer service. Deliveries never show up on time, if they show up at all. Lots of passing the buck. And worst of all blatant lies right to your face by "managers" Bluffton Lowe's is really a disgrace. Save yourself alot of aggravation and go somewhere else. I would give zero stars if I could
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April 2023 by Mike Penman
Why do I care about this Lowe’s?! They are the worst ever to deal with, and I have spent my career purchasing and contracting construction materials and equipment.
Save yourself some aggravatio, DON’T COME TO THIS STORE.
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April 2023 by Kathy G.
If you need cheap outdoor plants, this is your place. However, if you need appliances Lowe's is to be avoided because they have an ineffective way of doing business. The current process has multiple steps. Step 1 is wait for a sales associate to be available. Step 2 show them the appliances you want, while they hand write the product numbers on a scrap piece of paper. Step 3 you walk around looking for a computer that isn't occupied by another associate. Step 4 the sales associate logs into the computer, then proceeds to look in the "system" to see if the appliance you're interested in is available, this took us quite awhile for the following reasons: 1. Sales person had to hand type the product numbers he wrote down. 2. Other customers approached looking for help 3. Other associates approached looking for assistance or questions. Step 5 the sales associate starts going through all the added delivery and installation costs per item. For example: a $369.00 over the range microwave costs you $40.00 delivery/removal and $159.00 installation fee for a total added cost of $199.00. Then the sales person asks about purchasing an extended warranty. Now, let's move on to buying the refrigerator. You want an ice maker that's offered as an option, you buy that as a separate item and it gets delivered separately from the refrigerator. Oh, wait, it's at this point that you learn they contract out all the deliveries and installations. However, Lowe's will make this "easy for you". Step 6 we can stet up everything up now. This is a very lengthy process because the person who delivers the stove and refrigerator can't deliver the dishwasher that take a specialized installer and that over the range microwave is also a specialized installer, someone else will be doing that. At this point, I was like whoa I am paying all separate install delivery and removal fees, so they come out on 3 different occasions? The salesperson said he is putting it in our "system" that you want it all one the same day. Great, thank you! You are welcome. Step 7 fast forward to delivery day. We have your stove, and refrigerator but not anything else. Wait, what? Oh, and all that could be installed is the stove because they didn't put the ice maker with delivery (which we found out later was not even in stock). We can install your microwave in two days between 2-5 (no show). We can't schedule your dishwasher because it didn't come in. Wait, what? Step 8 After, several calls and long waits on hold to Lowe's, their delivery and installation contractor, the store manager promised he would get everything sorted out and his best salesperson would call me back that night. Step 9 No call from best salesperson, manager or installation/delivery company. Step 10 We went in to the store returned everything and they admitted most of what we ordered wasn't available? Save yourself 10 steps, time and frustration buy your appliances somewhere else. I found a fabulous local appliance store that got the job done in 3 steps which, admittedly, I paid slightly more for similar appliances but save quite a bit on delivery, removal and installation.
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February 2023 by Ulrich K.
I recently purchased a Refrigerator in Appliance. The sales persons name was Raheim and he was perfect, so knowlegable and eager to help. I normaly dont write a lot of reviews but this one I felt needed to be done. Loews should feel very fortunate to have Raheim as an employee. 5 Star! Ulrich Kniep
