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February 2024 by Lisa Bacigalupo
Always easy to call and pre schedule my monthly appointments
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January 2024 by pamela choe
I have never had a problem with most of the massage therapist last time I went I had a pinched nerve in my right arm and the therapist concentrated on my left arm because she said muscles there were so the pain remained in my right arm afterwards and all she did was rub no massage and the massage you did give me was extremely painful so don't go see Christy I have been a client for over I've been a client for over a year
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June 2023 by Becky Piacente
It wasn't bad but it wasn't great
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May 2023 by Marie Hoag
Had a wonderful facial here today by Keona. Highly recommend you select her when needing a facial. You will not be disappointed!
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April 2023 by Larry “The Piano Man” Eidelman
Great massage, friendly staff. We will return again.
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February 2023 by Amy Seymour
When I walked in I had thrown my back out and still couldn’t stand up straight. A few weeks later and I feel like I’m half my age again! Worth the membership.
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December 2022 by DeAnna Campbell
I received a call at 2:45 canceling it because my esthetician could not make my 6:00 appointment. She had to pick up her child from daycare.
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December 2022 by I5098DGteresam
Massage envy used to be wonderful. I was a member since this location opened but recently canceled. I have made numerous appointments and most of the time they are canceled several days before appointment and sometimes the day before. I have two credits to use and cannot because they either never have appointments or I make appointment then it is canceled. I have left message for manager but I never get a return call. I just want to use my last 2 credits and move on. My advice do not join you will only be ripped off.
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June 2022 by carlcord
Terrible Service . They treat costumers like they are a government agency .
Total disregard for costumer satisfaction .
General manager Phillip and front desk person Allison completely rude and don't care to be helpful or to have a good costumer service attitude . Business like this hurt our community . Avoid getting involve with them .
I have payed for a whole worth massages and have not able to get in. OVER 700 IS A SCAM ! MUST AVOID AT ALL COST.
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May 2022 by Jack. H.
The WORST!! Avoid! Masseuses wear rubber gloves during the massage. Unfriendly staff. Weird impersonal. Even the massage oil they use is cold. I've been a Massage Envy subscriber for years. Worst ever.
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February 2022 by Misty O'Neil-Hughes
Every time I go to massage envy I have a personalized experience. Jessica is the best! And for a facial Stephanie is awesome! I always leave feeling relaxed and revived.
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January 2022 by felicia higdon
If you are considering a membership to this massage envy....DON'T! I never write or complain. I am very, very disappointed! I have been disappointed for the last 6 months so I am now writing. I do not define a massage as "rubbing lotion" around in a slow motion as a massage. I have been through most of the massage therapists here and most are less than mediocre but definitely not anywhere close to massage envy standards. Some therapists here should be fired, period. They waste more time arranging the sheets than they do actually massaging. A massage is rubbing the muscles, not holding a spot for five minutes that does nothing and then rubbing on some more lotion. Since I travel, I have loved Massage Envy in knowing I can get a good reliable massage in most cities. Somehow Bluffton is clueless about ensuring massage envy standards. There are two truly qualified massage therapists...Glenn and Arkeem. These two are great massage therapists!!!! Glenn is exceptional. When I call to get appointments with them, they are booked three months out so I have tried several others. The massage therapists that claim to be "deep tissue" need to actually get a true deep tissue massage so they understand what it means.I scheduled a deep tissue massage with a therapist I had not yet tried and after 30 min of rubbing lotion, I asked her about deep tissue. The therapist stated that it was not booked as a deep tissue massage. I had specifically asked for deep tissue. I then asked the front desk clerk and they said it certainly was supposed to be deep tissue. The massage therapist stated that they don''t get paid more and it takes more effort to do deep tissue. So this massage therapist just decided to rub lotion even though it was scheduled for a deep tissue massage???? And I am paying for a 90 minute massage in which there was no massage. I have had this happen several times here .so I am finally writing about it. My husband also joined and is so disappointed after three months he is cancelling his membership. There's no quality control to ensure the employees are keeping up massage envy standards and giving a good massage. The front desk girls are not helpful. After traveling and getting massages elsewhere it made me realize how lousy most of the employees are at this Bluffton site. The front desk people at other massage envy places are wonderful and truly want to know if you are happy with your massage. The owner should be ashamed as there have been many complaints.and nothing is being done to change the pattern of lousy massages. I am seriously considering canceling my 9 year membership since I am not traveling as much.
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January 2022 by Garrett Biddiscombe
Terrible availability, mediocre massages. Manager needs to work on his custom service skills. Probably the worst Massage Envy I've been to.
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October 2021 by Maureen Thomas
I have a monthly membership to Massage Envy that I have had in place for maybe 7-8 years. In that time I have probably used the services 10 times, and I have not used the services at all since the pandemic started yet have paid every month. (Yes, a huge waste of money but that's on me). Tonight, for the first time in perhaps 3 years, I had an appointment for a massage. I was not told when I made the appointment that a mask would be required. I walked in and was told I had to wear a mask. I have had Covid, I have been vaccinated....and you still expect me to wear a piece of paper over my mouth. I get massages to relax, and hindering my breathing is not relaxing. I just don't do business with companies that have a mask mandate in place. I will be cancelling my subscription.
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September 2021 by Travis Washington
Great coustomer
