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March 2024 by Justin M
They towed a vehicle of mine. I called to get information and they said they would call back. I called again and the guy answered and said they were closed and he didn’t know anything at all. Terrible customer service. So now I have to wait until tomorrow to hopefully get an answer.Update: After hours of waiting they are charging $1,600 to get the vehicle out. This is a flat out scam. I’ve never been charged remotely close to that. This place shouldn’t be allowed to do business.
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February 2024 by Mary Madison
I really appreciate the experience I have here. Terry is a very genuine person who never tries to scam you into a service you don’t need. I’ll always turn to this repair shop for service. It’s rare to find a place like this who does great and honest work.
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February 2024 by Lawrence Stocker
Wow, Michelle (silver hair) and Terry (white hair) are super professional. Just had work done on my 6th car with them. Ultimate professionals. Dont look anywhere else.
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February 2024 by Alex Madeiros JP
Awesome experience. Friendly fast and efficient. This was our first time but not our last.
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February 2024 by Michelle and Terry are tops
Michelle (silver hair) and Terry (white hair) are tops in auto repair, professionalism and personality. (10) years I've taken all my cars and trucks. Thanks everyone at United
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January 2024 by Marlon Garcia
Mr. Glenn, I'm the owner of the Toyota tundra. You driver told from the Emerson Isles Apt and damaged , after you look at it, you give me your word to call me back to fix this The same day, I'mstill Waiting , taught men word will mean something to you , all I getare excuses every time I call You office
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January 2024 by Jordan Glenn
Worst customer service I’ve ever experienced. The big blonde lady was very rude and made smart comments the whole time. I came to pickup my car and she told me I had to go get some paperwork, which is fine. I come back to get my car then she proceeds to say the fee is cash only. You couldn’t have told me that when I was there the first time? She felt my anger and made smart unprofessional comments as I was walking out the door. She is very unprofessional and doesn’t deserve a Customer service job in any capacity. Trust me, go somewhere else!
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November 2023 by Bill Darr
Jerry and Richard are great just like everyone there. Got me in fixed and on my way.
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October 2023 by Mike Weston
Terry & the crew at this shop are amazing. They really take the time to diagnose a problem and have lots of integrity and honesty!Service: Steering & suspension repair
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September 2023 by Jessica Forster
This place is a Godsend! I had a totally flat tire on my work truck and they were able to help me out the very next day with supreme service at a very reasonable price. I am so happy to have found this shop. Michelle was so pleasant to work with and I can’t thank her and Mike enough for the help they gave me!
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September 2023 by Erik Ingram
Do Not Recommend! Dropped my Son's truck off for service while he was away at basic training to have potential vacuum line issue diagnosed and replaced and any other issue that may have needed repaired. The truck sat in their parking lot for 5 WEEKS. Called multiple times and was told the truck was being worked on every time and would have to speak to the mechanic with ticket, some guy named Woods (i question that person's ASE certification). Today, and my last call they tell me they are unable to turn ignition key. How have "they been working on it" if they cant turn the key? Because they are liars! I went and retrieved my Son's truck. I had budgeted $3,500 and that money could have been all for them if they seen it necessary. 5 weeks completely wasted because they couldn't turn the key in ignition? Total Horse Poo..The Key turned just fine when i picked it up.. The truck was also left unlocked in parking lot too.. Do Not Recommend this shop! Nothing but lies and time wasted.
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June 2023 by Nate and Madi Dryden
Tensioner pulley broke on my 2004 Dodge Ram 1500 while working. They towed me in from about 5 miles away and did the repair for a reasonable price. Very satisfied with the services! Would definitely use them again and recommend!
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June 2023 by Joseph Comizio
wouldn’t take my truck to another shop, great group of people with great communication and they work with you. would recommend united to anyone
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May 2023 by Juan Abrajan
The guy there was cool as heck. We shared a pleasant conversation. I gave him the money I owed, and then he escorted me directly to my car. Thank you United Towing! I hope I never see you guys again.
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March 2023 by Rick Adase
First time visit to United Towing and Auto Repair. I had quick and friendly service. Highly recommend them!
