-
March 2024 by vince ueberroth
Took 2 1/2 hours to change my tires and still not done doing the alignment.. Never had to wait this long to get a set of tires put on.
-
February 2024 by P Thompson
Always on time always professional
-
February 2024 by Lori Peddie
Ken, Gonzalo and the young lady was extremely helpful and friendly.. They went above and beyond to get me out in a timely manner. Thanks again my favorite NTB
-
February 2024 by Julie Hales
Great service. Staff was amazing! Answered all my questions and was very polite. Will definitely be back.
-
February 2024 by Tiyonia Singleton
Brad is the best! I’ll be back
-
February 2024 by Bradley Siler
Phenomenal staff, everything was perfect from start to finish. HIGHLY RECOMMEND!!
-
February 2024 by Eileen Bollinger
Irresponsible and disrespectful! They replaced 4 tires and the hubcaps fell of 2 days later. The person on the phone refused to admit it was because they neglected to reset them properly and unnecessarily rude.
-
February 2024 by gonzalo canada
Great service in and out
-
February 2024 by gabian fernandez
Very bad attention, zero willingness to help someone with a problem, they were 3 and 50 and they didn't want to help because they closed at 5, and she was the manager, example of changing a broken valve, 10 minute work that the person traveling to New York needed As a matter of urgency, I do not recommend that place or to enemies, zero will and desire to work!!!!
-
February 2024 by Scott Makrauer
I would give a 0 as a score if possible. This is the Bluffton NTB location...DO NOT EVER USE THIS SHOP! The managers have no idea how to run the logistics of an appointment based business. The techs are questionable. I have had two experiences at this store. I went there for a tire rotation and an oil change in my Dodge truck 2016. They said it would be about 45 minutes. It took an hour just to get the truck in the bay. The tech was very disorganized. He looked at his cell phone a few times. He complained he should be at lunch. I became uncomfortable so I started to watch closely. He got the tire rotation wrong and If I was not there to help him keep track of which tire goes where he would have Screwed it up. I was there for over two hours. The shop is filled with Choas. The tech did not reset my oil change light. The tech did not put a label on my window to remind me about my next oil change. When I got home I checked my oil level and the oil was only 50% in the range on the dipstick. I called the store. I think the manager Lori told me to come back in and they would get me in and out quickly to add in the oil I was shorted. I live 35 minutes from the store and called about 1.5 months later to let her know I would be in the area... She said no problem. Upon arrival it took at least 40 minutes to get lori to finish with another customer. Then she informed me after doing lots of checking to see if I was being honest about being there and locating my original work order. she said it would be about 30 minutes to get me in. There was a client there who came in for a flat tire. He had already been there for 1.5 hours and his tire was still not fixed. He was beside himself. Standing at the bay door because he di d not trust the store to do it right. Based on the complaint of the customer I just mentioned and my history of knowing that if they say it will be 30 minute wait you can count on it being 60+ minutes. I left instead of getting the oil they shorted me. I will never use this store again. And I am not someone who writes reviews. However I am really upset with this store and all of its employees. NTB should fire management . Lori the storemanager contacted her boss. I forgot his name. He did not advice her properly to take care of me. He questioned the validity of my issue. Management at this store is not capable of managing. I would not trust this store to change a tire for me. STAY AWAY!!! Pay more and go elsewhere!
-
January 2024 by Nancy Petruski
I was in your store yesterday - 1/2 - with my sons girlfriend who was a visitor to the island who had a tire blow out on Monday night while heading back to Charlotte. I was there in a support role as the young lady spoke with her parents in another state.I want to recognize Christina’s patience and professionalism in dealing with a young adult who was dealing with a parent who was partiticipating in the purchase process via the phone. Christina went above and beyond in her level of service - even calling another company’s store to check available inventory when there were a lot of questions.Dealing with tire issues is no fun - but Christiana made the process as efficient as possible. We truly appreciate it and wanted to make sure you knew the positive impact her service had on our day.
-
January 2024 by David Fern
Very nice customer service. Fast work.
-
January 2024 by Michael Coyle
Lifesaver.fast curious and fair. Thanks guys.
-
January 2024 by Charm Me
Always fast and great service!!! I will always bring my vehicles to NTB.
-
January 2024 by Sue Springer
I've been bringing my car to NTB for years and they always take care of my car with a smile