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March 2024 by Bria McGirth
My Mother & I Came To The Area For A Small Getaway Last Week And There Were Two Ladies Who Helped Us Purchase A New Bracelet & Charms. They Both Were Very Helpful And I Was Pleased With Their Service And Will To Help.
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March 2024 by Stephany Smith
Today I went to Pandora to look for a charm for a birthday gift, every time I go I am very happy because buying a charm for me is one of the happiest moments and one of the best gifts in my opinion but the poor customer service they have is incredible I love the brand and I love their products, but the employee seemed like she was being paid for not smiling and having a bitter face. We are loyal customers and it is not nice to be served in such an ugly, cold and unwelcoming way... I think they take $1 or more from their paycheck every time they smile. Maybe that's why they don't do it. Horrible, I hope the employee Jakayla does not assist me again. So bad!
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March 2024 by Joan Horne
Great employees
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January 2024 by Tim Sneath
Best customer service I have had at a jewelry store. Staff is always helpful and great at helping you find the perfect gift. I have bought several items here and will be returning regularly.
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January 2024 by Treasure Monae'
My family and I visited this Pandora location December 26, 2023, and had the most uncomfortable experience ever. We were not greeted when we arrived. The manager was nasty to her employees. We are loyal Pandora customers, and this is not of value to Pandora. This location needs new management ASAP!
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November 2023 by Elizabeth Castroconde
worst customer service!! I was returning a ring and wanted to exchange for a gold 14k ring instead and also had my recipt if needed but the two ladies there were being rude asking why my 3 year old daughter speaking spanish instead of english? she being jamaican with strong accent and other lady rolled eyes when trying to do an exchange or doing her job. Also didn't feel welcomed when entered or say anything while I was looking around to see what other rings they had. I had to go up to her and ask for help. why would i buy more from this location with people like this working here.
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September 2023 by Betzaida M
This review has nothing to do with the brand but the service. My partner & I are visiting from out of town and went to Pandora for a special occasion. As soon as we walked in we are bombarded with "Do you need anything? What can I help you with?" Immediately feeling rushed, as we just walked in and have yet to walk around and look at options. While we are preparing to be check out, we are presented with the current promotional offer just because we were about $50 or so away from being eligible... not interested in an offer when its presented at the end of a transaction. At that rate I was ready to go. As the cashier proceeds to ring us out, another employee brings out a charm just because "it matches my tattoo & looks cute" why present an item to someone you were not assisting on top having made to have a rush experience at this location?I am returning the ring and will not be coming back.
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September 2023 by Betzaida Morales
This review has nothing to do with the brand but the service. My partner & I are visiting from out of town and went to Pandora for a special occasion. As soon as we walked in we are bombarded with "Do you need anything? What can I help you with?" Immediately feeling rushed, as we just walked in and have yet to walk around and look at options. While we are preparing to be check out, we are presented with the current promotional offer just because we were about $50 or so away from being eligible... not interested in an offer when its presented at the end of a transaction. At that rate I was ready to go. As the cashier proceeds to ring us out, another employee brings out a charm just because "it matches my tattoo & looks cute" why present an item to someone you were not assisting on top having made to have a rush experience at this location?I am returning the ring and will not be coming back.
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August 2023 by Emma
Hours on the pandora website and hours for the tanger outlets say open 10am-9pm. Store was already closed and severely deserted when we arrived at 8:30
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July 2023 by Bougie Foodie
Friendly staff and great service!
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April 2023 by cuong le
Today I came to return a bracelet and a charm because they didn't fit my niece. The lady raised her voice and asked me are you returning everything?! I said no I'm just returning 2 items and I'm keeping 1 item. She raised her voice again and asked for the receipt and she made a very angry face. I asked her if she was ok and she raised her voice and said she was ok. She talked to customers like it was the army. You can see the cameras in the store to see how she was acting. I feel sorry for myself for spending money at a poor-serviced place, it was like going to McDonalds. You need to hire more professional people, not people like at flea markets. Before I came, I already read reviews but I wanted to give the store a chance. But after I went, I can tell everybody was right. I recommend if somebody wants to spend money for jewelry, do not come to this store! You will be disappointed! Poor service! No respect towards customers! I gave this place 1 star, but if I could I will give 0 star.
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December 2022 by Brett Sands
Usually this is my first destination every year for my sister and mother for Christmas. Me and my girl friend came by and there was a wait. The lady with the red hair was being a little rude when we put our name on the list for a 40 minute wait. After coming back 40 minutes later as told, we said our name and a different woman said we aren’t on the list. We explained we were just here 40 minutes ago. The lady with the red hair came over and she said with a rude attitude, “when your name was called, you were no where to be found. So you’re going to have to wait another hour,” with no intentions of trying to fix the issue.
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September 2022 by Malicia Alston
Pandora replaced my broken locket. Also clean them for Free....
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June 2022 by Keith Faulk
Great quality and service ! 5 star !
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June 2022 by Johnny Wagner
Very helpful employees
