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April 2023 by Louis Prekop
Store could not make an appointment for over a week due to staffing issues. A week to install 1 tire in stock is unacceptable.
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March 2023 by Randy M.
we placed a pick up order. got to Sam's 10 minutes after our pickup time our order still not ready. went to customer service was advised she can't help. sent us to a lady in green vest.lady in green vest said she can't help. she referred us to Steven. he said they are behind folks called out. asked why we did not receive an email he said they don't have that technology. we advised walmart does. he said they aren't walmart even though all the truck at the back of their building say walmart. a good a manager would help their employees if they were behind. or offer to help the customer pull the 2 items they ordered. Steven does not qualify to be a good manager or in a customer service roll. He definitely needs some training or put in another role.
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March 2023 by Zac G
Worst tire service ever! Charles had no idea how to run the desk. Wasted a day of my life trying to work with these guys and never even got the tires done. You'd be much better off going somewhere else. I'll never use Sam's Tire again and I strongly recommend that you go somewhere else. ? ?
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November 2022 by John G.
Tire and battery department lost my locking wheel nut. They take no responsibility. $80 to replace with Volvo. Will not use this store again.
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October 2022 by Kevin B.
As the other reviews have said, this is no Costco.Sam's does have decent prices on (a fairly limited selection of) wine and that's about it. Everything else is so-so. The tire/automobile guy is impossible.Fortunately, Costco has now opened in Pooler and while it's a bit of a hike from where we now live in Bluffton it's still worth it to take a trip about once a month to go there.
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September 2022 by April Dawn Dunn
Thanks ☺️ great place to shop
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June 2022 by Carson
I've dealt with Sam's tires at a handful of different clubs but this was the worst experience I've ever had. They let me wait in line for 20 minutes with no cars in the garage before they spoke to me. They went and looked at the car in the parking lot for maybe 3 minutes and came back and said they couldn't do anything and that despite still being open for 4.5 more hours with no one currently being helped they wouldn't have any time to look at it. They offered an appointment for five days from now. Yeah sure I'll keep driving on a bad tire for a week. Definitely the nail in the coffin for my business with Sam's for tires.
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May 2022 by Terrica W.
This review is strictly on the gas station. Usually Sams had a drastically long line for gas. We came to this location and was able to pull right up to a pump. Actually, several pumps were available. The location is very clean as well. Gas is $3.84/gallon, a big pricy but cheaper than most gas stations. Getting in and out of this location is a bit hectic, which is why I deducted a star.
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December 2021 by Alex Z
Do not go here unless you want your rims damaged while they changed the tires and then have them try to play it off. On top of them damaging my rims they could not even inflate the tires to the proper PSI. If I could give negative stars I would. Even though the damage to my rims was clearly fresh the manager could not apologize. Honestly the whole thing would have been a lot less frustrating if the manager could at least have acknowledged a mistake was made and apologized. While the price on the tires was good it was not worth the damage to my vehicle and the headache it's going to take to try to get some sort of credit from them or to have them repair the damage. Stay away because it's just not worth it!
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December 2021 by Genesis Gomez
When I went to get a tire change they weren’t very nice and they were judgmental there was a point where one of the guys laughed in my face because I didn’t know what something that he said meant and they also never pick up the phone
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October 2021 by T M.
Still waiting to hear from Sams about returning broken recliners. Went to store,they took my number and said they would call back( did not), called, emailed,.....was given wrong info at store about not being able to return...I have a Costco membership and this never happens there!
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September 2021 by Kerriann Parks
After the way I was treated today!!! I will be canceling my memberships!!! I've been a member for almost 20 years, 10 of them being a business owner member, with other on my account!!!! We are in the bluffton store multiple times a month, if not weekly. I will make the drive to pooler ga, for when Costco's opens. it's sad how some employees treat customers!!!
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September 2021 by Louise Retze4
Donald rocks at Tires!
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August 2021 by Kristine F.
I have always had wonderful service at SAMS tire and there is one tech who is always exceptional but today was AWFUL! I had an appointment for a week and when I arrived I was not even greeted. The tech was rude and snippy with me. He was on his phone and clearly frustrated. He told me it would be 1 1/2 hours compared to the 45 min I was told on the phone. I told him I had an alignment scheduled after this appointment. 3 HOURS LATER!!! I missed my alignment appointment, the never once gave any update, and I watched my car just sit there untouched in the garage. If I didn't already pay when I walked in.... I would have taken my service elsewhere!
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July 2021 by Jordan Bates Cavazos
The food court deal seems to alway be closed, even on a Saturday what do y’all do close at peak shopping hour?
