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March 2023 by Randy M.
we placed a pick up order. got to Sam's 10 minutes after our pickup time our order still not ready. went to customer service was advised she can't help. sent us to a lady in green vest.lady in green vest said she can't help. she referred us to Steven. he said they are behind folks called out. asked why we did not receive an email he said they don't have that technology. we advised walmart does. he said they aren't walmart even though all the truck at the back of their building say walmart. a good a manager would help their employees if they were behind. or offer to help the customer pull the 2 items they ordered. Steven does not qualify to be a good manager or in a customer service roll. He definitely needs some training or put in another role.
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November 2022 by John G.
Tire center lost my wheel lock key when they rotated my tires. They are taking no responsibility and have an attitude that it is my problem. Not shopping at the Bluffton location again.
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October 2022 by Kevin B.
As the other reviews have said, this is no Costco.Sam's does have decent prices on (a fairly limited selection of) wine and that's about it. Everything else is so-so. The tire/automobile guy is impossible.Fortunately, Costco has now opened in Pooler and while it's a bit of a hike from where we now live in Bluffton it's still worth it to take a trip about once a month to go there.
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September 2022 by April Dawn Dunn
Thanks ☺️ great place to shop
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May 2022 by Terrica W.
This review is strictly on the gas station. Usually Sams had a drastically long line for gas. We came to this location and was able to pull right up to a pump. Actually, several pumps were available. The location is very clean as well. Gas is $3.84/gallon, a big pricy but cheaper than most gas stations. Getting in and out of this location is a bit hectic, which is why I deducted a star.
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October 2021 by T M.
Still waiting to hear from Sams about returning broken recliners. Went to store,they took my number and said they would call back( did not), called, emailed,.....was given wrong info at store about not being able to return...I have a Costco membership and this never happens there!
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September 2021 by Kerriann Parks
After the way I was treated today!!! I will be canceling my memberships!!! I've been a member for almost 20 years, 10 of them being a business owner member, with other on my account!!!! We are in the bluffton store multiple times a month, if not weekly. I will make the drive to pooler ga, for when Costco's opens. it's sad how some employees treat customers!!!
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August 2021 by Kristine F.
I have always had wonderful service at SAMS tire and there is one tech who is always exceptional but today was AWFUL! I had an appointment for a week and when I arrived I was not even greeted. The tech was rude and snippy with me. He was on his phone and clearly frustrated. He told me it would be 1 1/2 hours compared to the 45 min I was told on the phone. I told him I had an alignment scheduled after this appointment. 3 HOURS LATER!!! I missed my alignment appointment, the never once gave any update, and I watched my car just sit there untouched in the garage. If I didn't already pay when I walked in.... I would have taken my service elsewhere!
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July 2021 by Jordan Bates Cavazos
The food court deal seems to alway be closed, even on a Saturday what do y’all do close at peak shopping hour?
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June 2021 by Kristen S.
I have been going to the Sam's Club for years when visiting Hilton Head Island. Both the old and new locations have supplied many needs while traveling. This newer Sam's Club is in the low country, before you get to the Island. You can now take the great new Bluffton Parkway to avoid all the traffic on 278. We did two curbside pickups, and one walk in trip this past vacation. The curbside pickup parking spots are to the left of the Front Doors. Everything was correct on both pick up orders. We had items from all over the store. The trip inside the store was exciting post Covid lockdown. This location only seems to sell wine and beer and no hard liquor (this may be a South Carolina law or rule). We bought several items from the Butcher Department on the trip inside and were very pleased with the quality. Fruit, Dairy, and Cheeses were well stocked. My Sam's Club Scan and Go App would not work inside this store, so I had to self-checkout which was no problem. There are plenty of lanes for self-checkout and regular checkout. There were plenty of Staff around to help guests. It appeared as if the Café was open.
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February 2021 by Lisa B Dunlap
Just stopped for fuel! Take advantage of members deals
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January 2021 by Dan G.
Sam's out of my home area, thought could get what we needed. Unfortunately they did not carry. Worst part was my truck was the victim of hit & run in the parking lot. Sams leadership refused to assist in any way without a police report requesting a the video. Sams would not even confirm they had the incident on tape. I am very pro business however feel when a company gets to a size that they could care less about their customers feedback, issues and general decent customer service something is wrong with with that picture. Many other issues with Sams and Walmart do form here on out. going to try to steer clear of giving them any of my business.
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November 2020 by David H.
I haven't been a club member for over 3 years. The only reason I joined Sams Club was due to a discount Groupon for membership. This is a great local store if you like to get big box items in a warehouse like atmosphere. Their food selection is very good if you like large size items. I originally thought I'd need to be a member to use their liquor store which is somewhat attached to the main store, but found out that anyone can shop at the liquor store even without a membership. You just need to be of legal drinking age. They have large sizes of a limited quantity of items. All beer and wine can be found in the main store. I suppose between Sams Club and Walmart (next door) you can find anything you need. The access to the gas station provides great prices on fuel.
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October 2020 by Linda H. Lamb
Definaty the nicest one I have been in.
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September 2020 by Darla Prenn
We are traveling from Orlando Florida we developed a bubble in our rear tire going down the I-95 and we stopped at Sam’s Club to get the tire fixed. Time is 400pm they close at 7pm. Not a car in the bays. We spend 40 min talking to this idiot who is supposedly the manager Donald Lewis trying to act like we don’t know what year the car is or the size of the tires. I go out and take pictures then he tells us he can’t do it till Tuesday. It is Saturday at 400p. Really your on the road in need of help and they can’t squeeze you into that empty bay and sell you a tire. The kicker is we renewed our card to buy the tires because we were desperate. So a waste of money.
