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October 2023 by Jeff B.
Place is stuck in 1980 and needs a serious renovation inside & out. Parking situation is horrendous nightmare. Never staffed or stocked properly. Unpleasant shopping experience in a cluttered and poorly managed store.
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July 2023 by George I.
I have yet to receive the level of customer service that equals the service I experienced today at Home depot. Jeanette is freakin awesome.
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May 2023 by Noelle J.
Never ever order a custom kitchen from this store. Our experience was absolutely horrific and after dropping the ball several times, lack of communication, repeated mistakes, unnecessary delays of 3+ months, and promises of forthcoming compensation for our troubles from the Assistant Store Manager Bill Towler, who was the only helpful person at that store, the offer given was an insult. The matter was then handed to the Store Manager Jaime Tolsa, who refuses to negotiate whatsoever and despite evidence in black and white is choosing to believe his employee Robin Kover who continues to provide inaccurate information in an attempt to cover up all of her mistakes. Even though I strongly believe that every single customer should be treated with the same respect regardless of the amount spent at a store, this was a high ticket purchase and I would have expected a little more from Home Depot. To say I'm disappointed is an understatement. Home Depot will never get a penny of my money again and I will continue to vocalize to everyone possible the horror we endured in hopes others don't endure the same or similar treatment. Shame on you Home Depot!
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April 2023 by Vic R.
Just had the flooring department install another floor and they were amazing. Jose Rosario and his sons Josh and Abios are the installers for the Bluffton Home Depot and they have installed the floors in the last 4 or 5 homes that we flipped and they are awesome. They are very knowledgeable, hard working and their attention to detail is excellent. I highly recommend Home Depot flooring installations because of Home Depot's pricing, the way they stand behind their products, and the fact that Jose and sons are expert installers.
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March 2023 by Kellie K.
Love the managers/supervisors at this Home Depot! Whenever I've had appliance manufacturing issues, the managers at this location are always super helpful! Recently, Echo, Department Supervisor, handled an appliance disaster with such dedication and determination. I was very distraught, and she was amazing, handling it all with kindness, patience and professionalism! She reached out to Keenen, to assist with my dilemma, and he was extremely helpful as well! Thank you Echo and Keenen!! This Home Depot is very lucky to have you both as employees!!
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November 2022 by John Sutcliffe
We ordered a door back on 8-27ish paid for in full. Was told it should be in sometime around 11-13ish. I called today to check on it and if in I was going to pick it up. The phone rang for approximately 10-15 mins before anyone answered. When someone finally answered I was told that it’s not do in now till mid January. We had no notice of this and now forced to wait an additional 2-3 months. So done with big box stores. But I guess when the people at the store don’t even know the store is in Bluffton and not on Hilton Head Island I guess it’s too be expected.
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October 2022 by Dean Fleming
Rented a 50 foot boom lift. Person at the desk made a comment that he thought it was out of service/returned broken. Then said no notes and said its good. I rented it, drove the hour + home and set it up. Leveling lights were not working. The basket controls would put the unit in alarm when connected. Called the store to report issue and was told to call the 800 # on the machine and hung up on. I waited in excess of 45 minutes to finally get to a person who advised me they were really backed up and could not tell me if anyone would get to me within 24 hours but probably closer to 48. At 400+ a day rental. I returned it to the store and was told since I had it 6 hours a manager would need to approve the return? REALLY?????? Called customer care. No dice there either. Really backed up. The only conclusion I have is if you have this many issues,maybe you're renting junk?
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June 2022 by Tucker Reynolds
Ordered a washer and dryer 6/5. It was supposed to be delivered 6/15. The delivery men went to the wrong home, never called or texted to confirm. I then received an email stating "Unable to deliver..." even though I was home all day. When asked they didn't admit it was their error. They blamed it on a GPS system. When asked when delivery would be made, I was told 6/25 - 10 days out. They should have loaded them on a truck and delivered them immediately. Shameful lack of customer care and service. after 3 decades of loyalty to Home Depot in 5 states, I'm done.
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January 2022 by Bob C.
We ordered a new washing machine with new hoses. When the guys brought it in they swapped positions of the washer and dryer. The dryer would not fit properly due to the outlet connection so they shoved it back closing off the air outflow. Not a good thing for safety. Doors no longer opened to allow easy clothes transfer. Called HD for reinstall and they said nothing was done wrong. Either live with it or they would pick the washer up. Easy choice. Had Best Buy bring the same washer and knowledgeable tech finished in 15 minutes including instructions. Poor service trumped by bad attitude
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October 2021 by Edna R.
We have been waiting for windows for over 6 months. Half the order has arrived without screens. Still missing three windows, they tell us each month they have been ordered and then they give us a delivery date and no windows are shipped. They don't answer the phone and when you get through the phone goes dead. Brenda in doors and windows has been promising our order for over 6 months and it is November 2021 and still missing three windows. Of course they blame everything on Covid. This is the most unreliable and disorganized company I have ever been involved with. If and when are windows arrive, I will never touch foot into this Hilton Head Store. Our contractor with SC Enclosures has done little to nothing to help resolve the issue.
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October 2021 by Donald F.
As a prior Home Depot fan, I visited them to choose bedroom carpeting. I had the measurements, but they sent a man to measure. Prior to his visit I decided to have a second bedroom carpeted. He measure both rooms. Days later an estimate came....it was 11 square yards great the my measurements showed I required. Plus, they showed one figure for both room, and assumed I would choose the same carpet in each. I contacted them to obtain the yardage for each room. The combined total was five square yards less than the collective total they would be charging me. I went to the store, spent spoke with the salesman, showed him my layout and explained the problem. He understood and called their carpet supplier. He explained the situation to them, but they refused to correct their over- charge. Before leaving the store I contacted the store manager. He reviewed the info, apparently agreed with me, and called ;the carpet people (again). they spoke for 1 1/2 hours, but he finally explained he had no control over their refusal to correct the situation. After 2 1/2 hours I cancelled the sale and left the store.. Days later I telephoned who I thought was the higher-ups in Home Depot and explained the situation. They said they would research it and call me back in 24 to 36 hours...they never did. I went to Lowes, reviewed all of the above with them. They understood the problem and guaranteed they would charge only for the measurements I provided (having reviewed my measurements with agreed with what HD's representative had measured). Needless to say HD has lost, not only a sale, but a customer as well.
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September 2021 by Nicola S.
This is my local Home Depot store. I must say that I have seen a lot of them and in different places of the country and this store stands a chance with the Depots in big cities. You can find anything you need for your house and 95% of the time I prefer it to Lowes
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June 2021 by J L.
Bought a microwave, paid for the install. Didn't work, we called and emailed with no response, finally just went to the store and they said it was too late and they couldn't help us. We now have to get a repair from the manufacturer. Absolutely ridiculous.
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April 2021 by Kevin J.
they don't respond on the phone, very rude, they keep you on hold for like 15 minutes, uncooperative, uninformative, worst staff in home depot history. Rental department to be more specific.
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March 2021 by Jim Devine
Ordered tile online, came into store Monday, 25 hours later we still haven’t received an email to pick it up. Trying to call store, have been on hold for 25 minutes now. Bad customer service. They just hung up on us.