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March 2024 by Andrea Nemes
Doug (dark skin, middle age, guy who does passports) was unprofessional, uncooperative and unkind. I had two bad experiences with him. The second time my husband was 5 minutes late for our daughter's passport appointment and he absolutely refused to wait - even though we have 15 minutes total - another 10 to go -and he refused to wait despite my husband parking the car and coming in. Instead he took the next appointment and she was 10 minutes early. I kept saying please, I was very polite and he kept cutting me off mid sentence and saying "No! Reschedule!" It was urgent that my daughter got her passport taken care of and also I had taken her out of school and my husband left work for this appointment but he was heartless and disgusting. All passports, paperwork in hand, filled out and 10 minutes left (15 minute alloted for each appointment) and he refused. I asked politely if we could be seen after the woman he took early and he said the same thing "No! Reschedule!" I don't understand why he is allowed to act this way, it is incredibly unprofessional. He even refused to give me his name but someone else working there did.I will say there was another person working there who rescheduled our appointment and he was very empathetic and kind, perhaps he had his own bad experiences with DOUG.So maybe you will get lucky and someone else working there will help you but avoid DOUG.
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March 2024 by Mary Lee Rhodes
Elizabeth Jameson from the Bluffton Post Office did an excellent job of tracking down a package.. she followed through and returned a phone call, was extremely helpful and so pleasant..
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March 2024 by Samantha Areli
package was not delivered multiple times … poor service
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February 2024 by Jeff Churchich
Mailed a letter to ourselves on dec 31. Hasn't shown up yet. A month later.Mailed invitations for a wedding shower 2 weeks ago, no one has received yet. Usps has major issues.
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January 2024 by Donna Mccall
The worst post office I have ever went to. The line was long and I watched how every single person was treated. Like trash! I will never ever go there again. Management needs to be fired for allowing the disrespect they show their customers.. How hard is it to be respectful?
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January 2024 by TEAGAN ALEXANDRA
Doug who does passports is awesome! Took 15 minutes and was great with answering any questions I had! Easy and quick!
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January 2024 by jayden N
Steve -the passport guy was awesome! He was very patient with us and helped us beyond what we needed to do!
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December 2023 by Jane Suter
I arrived at the Bluffton USPS early expecting a long line to mail my Christmas gifts. I was so pleasantly surprised. They were open early they waited on me efficiently and professionally. I was out of there in under 5 minutes even though I had 3 boxes to ship. Great job Bluffton USPS!
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December 2023 by Trevor Bowman
Kat at the front desk went above and beyond to assist me. She had a very positive attitude and was very helpful! Thank you Kat!
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November 2023 by Iva Galloway
Had very bad experience, very rude clerk cut me off while I was taking to her to help someone behind me and also after that she started taking to a co worker about their personal life and did not help us and call someone else to help us.Name: YolandaSteve gave us great customer service.
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October 2023 by Diane F
Almost all the complaints are about one particular female employee. I know by the way they describe her who she is . Why why why is she allowed to be employed. I will not be treated rudely again .I have no complaints with the male employees , they always treat you well and are Happy to help . When will the post office weed out the employee that is so rude ? We all know who she is .
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August 2023 by Ian Bickford
Doug the passport guy is awesome, really went above and beyond for us.
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August 2023 by Stephanie Abbott
The onlly way to call the PO is to follow their automated system. They do not handle problems only track issues and will not address packages non delivery
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June 2023 by Chris J.
I have been calling for weeks. I have spoken with multiple representatives who have promised to call me back when they sort out the issue with my businesses' new mail box. Do I call for a month more? Now having to travel out to talk to someone face to face. This office has been a nightmare. There appears to be no accountability.
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May 2023 by Brock Holton
I try to give them the benefit of the doubt with the staffing shortage and everything. They do important work.
