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March 2024 by Jan D.
Absolutely the worse dry cleaners / alterations I've ever encountered. They did not take out a coffee spill from a woolen dressing gown (a stain which every other dry cleaners I've ever used has easily removed - and which came out when I took it to another cleaners), plus their alterations person is BAD, to put it mildly. I took in a skirt which needed new waist elastic --the first time they made it so small and tight it would only have fit a skinny 10-yr.old / took it back -- this time they made it so large (no waist elastic give at all) it would fit someone weighing 250 lbs. (which I do not). Do not take items to them, ever.
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December 2023 by Chris Gibson
Don’t waste your time with alterations lady drove all way over to learn there’s a 2 week wait for a simple patch to get put on a jacket, how about you let people know that before they waste their time coming by!
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December 2023 by Ashley Tillman
As soon as you walk in the door, you are greeted with rudeness, will never step foot in there again.
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November 2023 by Robin M.
No dry cleaner In this area gets it... Just tried Waters on Burnt Church... after numerous attempts at other places.. same thing! beautiful silk blouses (press only) shoved together on flimsy wire hangers...Collars ironed with some strange crease ---everything is wrinkled because they're shoved in plastic and strung together with zip ties... no care taken whatsoever everything has to be redone. terrible!
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January 2023 by Sonia ShaversJenkins
Amazing work! Sarah always knows how to tailor my clothes to enhance my look. Professional and friendly.
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November 2022 by Katie M
Needed emergency tailoring to a bridesmaid dress that arrived late. They were so accommodating, kind, and did an amazing job. They were able to alter my dress in time, and looks great. Pricey, but hardworking and very talented seamstress. Highly recommend!
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November 2022 by David Solomon
Alterations by SarahAwsome! I had several pants altered. They came back a perfect fit. I highly recommend for alterations.
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October 2022 by Kaiser Soze
Fast and friendly service. My clothes are always clean and starched the way I like them
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June 2022 by Mae A.
The service was excellent. My favorite raw silk jacket looks just like new. Outstanding job. The price was reasonable also. Highly recommend this establishment.
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March 2022 by Dale A.
I have used them for years without any single problem. They are great people and very friendly. I wear suits to work everyday so I am in there every 1-2 weeks. I'm a completely satisfied customer!
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March 2022 by susan esswein
Sarah is amazing!Everything I wear needs alterations and I would not go anywhere else.Service: Alterations
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January 2022 by Shannon C.
Expensive dress ruined. As soon as I saw the damage I knew they wouldn't take responsibility. Sadly, I've seen them argue with other customers over damage before. This dress has been dry cleaned in 4 different states and I never had an issue. What's worse is they didn't say anything when I picked it up and they charged me for it. After I discovered the damage and took it to them the manager was very defensive and even questioned if they had damaged it. They make you sign a liability form which mean they are not responsible for ruining your items. Can you imagine running a business and having customers sign forms that if you ruin their property you don't have to take responsibility? They still have not refunded my cleaning fee or apologized for the damage. Take items you don't want damaged elsewhere The manager's response is full of untruths. First, concerns regarding my dress was never discussed, Brenda did not call me I called her after waiting a week for her to contact me, the piece damaged is not a belt & a replacement is not possible as it is a designer piece. Also, Brenda told me she would get back to me after speaking to the owner which has not happened nor has my dress been returned to me nor the cost of the cleaning reimbursed.
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November 2021 by Brendan Torpey
Fast and friendly service. My clothes are always clean and starched the way I like them
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January 2021 by Jan M.
Due to convenient location and wanting to just get 3 pants dry cleaned I went to this dry cleaner. The person there literally look miserable and presents like she is being bothered. I was asked if I had been there before and I responded no. You'd think a customer service driven person would be friendly and engage in some conversation. She identified the 3 pants and entered my info for the pick up ticket. My goodness. She didn't say when my clothes would be ready or ask when I needed them. I asked when they would be ready and was told in 3 days. I showed up to pick up my items and the cost was more than $24. It's $8+ per pants. I know it's been a while since I've had to dry clean any clothing but this place is a total rip off. Lesson learned ... when customer service is non-existent them people are only seen as $$$ and not of any other interest. I discovered in of my pants had a hole on the front thigh and it was a Ralph Lauren item. It was donated to the local thrift store. I will not be back at this was my first and last time using this business.
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December 2020 by Haley B.
TERRIBLE CUSTOMER SERVICE! My item that I needed cleaned was 3 days late for which i needed to call to check up on. They never called me to let me know it was running late. I had to call several times to check up on my item. I was told it was not fully cleaned and needed to be sent back to wherever they get the items cleaned to be fully cleaned. Which is understandable but I would have just appreciated a phone call letting me know vs me calling to track them and my dress down. Theresa were rude when dropping off my item and at pick up throwing around her attitude around for no unprompted reason and when I brought up that it was a few days late Teresa responded with "Well you wanted it clean didnt you?" Very sassy and unprofessional attitude and she explained it would be $80 I responded with the ticket said $75 she responded again very sassy "Thats tax honey"... For which I was done dealing with her sassy attitude and rude tone and just wanted my dress .She then realized she messed up and was asking me about my life for which I never responded because at that moment in time It wasnt worth it. However it is worth telling everyone in town about this rude experience and I know a lot of people and have a lot of family in this town and you my dear alone HAVE LOST A TON OF BUISNESS. Because in this world customer service means everything. Theresa is a total loss for your company and would recommended Anger management therapy or hiring someone with a better attitude. Unresponsive Rude and Late!
