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January 2024 by Debra Paniagua
I had the pleasure of being assisted by Eileen,, and I must say, she was exceptional. Eileen's knowledge about wedding rings made our shopping experience an absolute delight. Her expertise and friendly demeanor truly stood out. A great employee who made our journey to find the perfect ring memorable. Thank you, Eileen!
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January 2024 by Jorge Torres
Wasted 45m standing there while multiple customers walked out. Two representatives were with 2 customers the whole time and didn’t address anyone else at all. Thank you for wasting my time as well as others
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October 2023 by Mishka Rainbow
Allison was very helpful when my girlfriend and I went in to browse the rings for engagement. She helped me figure out my ring size! :)
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October 2023 by Tamieka Moon
Online says store opening at one time upon drive an hour a. Thirty mins ago for them to say not open come back at 11am wow to get no notification about my item being back an ready for pick up over an month I had to keep calling just wont pick this location again
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October 2023 by Moody Marinaro
allison was super helpful! we came in to window shop for engagement rings. thank you so much :)
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September 2023 by Shavon Singleton
Came in to get my ring clean. The lady tells me next time come in later because something is still hot and that they just opened at 11am. Change your hours on google and answer your phones. Hours online says 10am to 9pm. I called no one answered. It’s always an issue at this location. If this is the only time I can come then this is the time I am coming. They rather do a sale than do cleaning, well why offer warranty. This is the only place close to me and I hate it.
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August 2023 by Kassim scott
Ms diana is the best she fixed my bracelet in like 10 mins i had the best lil 20 mins of my zales experience
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August 2023 by Diane Merrow
I want to give a shout out to Zales Outlet in Bluffton, SC. Store manager Diana Tarulli went above and beyond with her customer service. We recently had my husbands wedding ring resized (after wearing it too big for over a year), it was finished and we went to pick it up last week. While at the store I asked Diana if she could clean the ring my husband got me for Christmas over a year & a half ago purchased around the same time. She asked if it needed to be inspected as it needed to be done every 6 months to meet the guarantee requirements. I said, sure. I didn’t have the paperwork with me and she couldn’t find it under my name or my husbands. There was no record of it! Because she remember us, and remembered our story of why the ring was purchased (in memory of my oldest sons death), she was able to go through the back door of the system using dates & numbers to find our purchase. It took a few minutes but it was worth it! I also asked if she could clean and inspect my wedding rings that were purchased in another state from a different jeweler (who we had a very bad experience with and will never go back)! She said, “ABSOLUTELY”! We chatted about life, family & health. Diana’s personality & detail to customer satisfaction is the reason we would highly recommend Zales in Tanger! ?♥️?Diane & Dennis
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August 2023 by ANDREW SHADE
Well the place has some issuesHad an appointment for cleaning and inspect of jewelry they asked us to make the appointment some they had time to do the cleaning and inspect then they opened 20 minutes after our appointment time.The manger was so rude when they did open like it was our fault they opened late and hadan appointment open
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August 2023 by Andrew S.
Well if i could give a zero I would do just that, opened 20 minutes late we made an appointment to have jewelry cleaned and inspection done, The older lady that said she was the manger was so rude and just not nice talked so loud,I have spent thousands of dollars with this company. Not anymore looking for a new jeweler to spend my money with.We will not be treated and or put up this after paying 5k last visit and 2k the visit before that. The last Zales that serviced our was a little slow with the services but everyone was nice to work with. It's a two hour drive to that store.Time for a road trip every 6 months and give them my money.
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June 2023 by Catie Mae
Went in for an anniversary present for my husband. Diana went above and beyond to help me with the best gift everDefinitely will recommend going there
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January 2023 by Review God
Have bought from here several times over the years... stopped in this time just to grab a not so expensive silver necklace for my daughter. She has a diamond charm that I got her but the necklace broke... The guy who helped "5 stars" you would have thought I was buying a $20k ring he was just awesome I wasn't gonna leave a review but that guy was just a great sales associate that I had to... If I think of his name I'll post it.
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November 2022 by M G
Shout out to Rebecca for helping me with a Vera Wang Ring!!!
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October 2022 by Tammy Isakson
Woman made us feel really bad because we decided to wait on a purchase.We definitely will not be coming back here.
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August 2022 by Charlotte Hayes
Dianna and Rebecca went out of their way to help me track down a recent purchase I made, and assist with a jewelry repair. The customer service was above and beyond - a rarity these days. I usually send my husband to IDC for all my jewelry in Savannah, but I will be sure to send him to the HHI location to see these ladies! Kindness and the willingness to help can definitely change up brand loyalty in a consumer. Proof of that today!
