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November 2023 by Matt Jones
Seems to be under new management. Tall well dressed guy always walking around very confused. Offers to help customers but can’t even find a solution and demands help from other busy employees. Will continue my shopping here while steering clear of him. He makes shopping somewhat uncomfortable.
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November 2023 by Donald Parker
Helpful staff and great service.
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November 2023 by Chris Morales
Super helpful folks. Bring your business here.
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October 2023 by Jonathan Bennett
Extremely poor customer service. Earlier this month I had purchased several quarts, and some gallons, of paint to be matched for touch up in my home. While I was working with the older man, he assured me that all matched would be correct- and that when I painted the walls it would match perfectly. I bring this up, as I told him I have had paint from this store incorrectly mixed in the past, and he assured me that would not occur again, as he claimed to know what he was doing. Obviously, he did not. I have spent several thousand dollars at this ACE Hardware over the past month or so, and needless to say I will never be back after the experience I had with the manager. When I called the store, I told them the issue and asked for the paint to be redone- she stated NO and that there was nothing they could do. She stated that I have to approve the paint prior to leaving the store, and even though when you look at it on the can it looks the same, it is not when you paint it... I tried to explain this to her, however, she stated they would not do anything to make THEIR mistake correct. Upon her stating this, I asked to speak with her manager or supervisor- she then stated "No hun, we are ending this conversation. I will not be giving out my managers information." EXCUSE ME? Your incompetent staff member has caused me to go in the hole several hundred dollars due to their inability to correctly match EVERY SINGLE PAINT CAN!!! If it was one can, I could understand. But no- YOU MESSED UP EVERY SINGLE CAN... In addition, I am not your "Hun" that is extremely rude and unprofessional. Upon her refusal to let me speak with her superior regarding the issue, I went to the SC Secretary of States website to locate the franchisees contact information so that I could promptly submit my claim to the BBB for assistance. In addition, a complaint to ACE Hardwares corporate office has been sent out. Own up your mistake and FIX YOUR MISTAKE! If you are a local looking for a good hardware store, I will say this store has some good products. I absolutely love my garden wagon I got from here. However, many items are cheap and made in china (very low quality, but also lower price so you get what you pay for. many are ACE Hardware brand). Capital Supply of Columbia is family owned and operated- much nicer staff who are very knowledgeable and MUCH lower prices.
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October 2023 by Joseph Boggs
Super attentive staff are always ready to help
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October 2023 by Charles Hite
Great selection, helpful employees.
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October 2023 by Heather R.
Omg! I was in this store yesterday and witnessed the WORST customer service I have I have ever seen! As what I witnessed, the store mis-priced some bird seed (?) and would not honor the price (customer service rule #1) - then ... argued and threatened to call the police on this woman who just was asking them to honor the price marked! The "manager" came out and was incredibly unprofessional and rude to this lady. My advice is to send their staff to customer service training and do the right thing in the future.
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September 2023 by Tonya Mozenko
Little pricey but I can always find the odd stuff no one carries
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August 2023 by Trey Thomas
Very helpful and friendly staff. Picked up a few things and they were easy to find.
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June 2023 by Lily Walker
was put on hold several times and kept having to call back for a simple question
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April 2023 by Elbio Taylor
Overpriced and staff is all waiting at the door to immediately make you uncomfortable with the wrong pronouns and an overbearing presence. There's no reason for five staffers to be at the front door just hanging out and in 2023 maybe quit calling everyone ma'am the second you see them. And ZERO reason for a $7 paint roller. 360 and I was out again, Lowe's for me?
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April 2023 by Rand Romaine
Neighborhood hardware store. Best price in Columbia for Scott's Bonus S fertilizer.
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March 2023 by Mike Strickland
Friendly staff. Convenient, not crowded like a big box store!!
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December 2022 by Janet Link
Super helpful and courteous staff! Donna helped me find bags of salt, loaded them into my car, and did everything with a smile. Thank you!
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December 2022 by John Rupert
Always help there to find stuff. Unlike big chains. They have a lot of needed maintenance products in store, check them out!
