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December 2023 by Liz Quattlebaum
Very helpful. A little bit of a wait.
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November 2023 by Brett Bedford
These "people" are pathetic. They are incapable of completing a simple transaction.
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October 2023 by Marsha Brennessel
Most people don't look forward to going to the bank, but I do! I don't have a lot of opportunity to use the teller staff, but when I do, I've never had a problem. But the branch manager and the office staff are over the top! Over the past couple of weeks, I've had the pleasure of working with DeShawn and Ryan on a few occasions, and a couple of others whose names I didn't get. These guys, and ALL the people in the area greeting you while you are waiting to see bank personnel, really raise the bar for customer service. Professional, warm, truly CARING about their customers ... plus the fact that they also raise the bar for professional appearance ... make this my favorite bank ever.
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May 2023 by davey kirkland
Have had multiple bank of America accounts for over 8 years yet they put a hold on everydamn check I deposit for 2 weeks get out of this bank as fast as you can.
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May 2023 by Xingpei Zhao
I had a terrible experience with a banker at 440 Knox Abbott Dr. The banker messed up my billing address of all BOA cards (credits&debit), and as a result, I couldn't do any online payment for three months. I had to figure out the problem by myself and wasted a lot of time and energy on this issue. This experience was frustrating and disappointing. I would not recommend this location to anyone.
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March 2023 by Chase Lloyd
They have people in place to make the teller line as short as possible. If you ran into problems, it was definitely your own fault.
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February 2023 by Amy Aaron
Went here on Saturday at noon and there was one teller and more than 20 people in line. Customer service at this branch is non existent.
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December 2022 by Meaghan Davis
We went into get a document notarized and Ryan Davis was amazing! Very professional and he got the job done quickly and efficiently! Please hire more people like him!
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November 2022 by melvin hall
Great assistance from Mr. Thompson (Darius)...went above and beyond. Even helped after I was running late. Amazing and all-around positive person. Great face for the company. Bank of America needs more people like him!!!
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November 2022 by Richard White
6 staff members visible but only 1 person at the counter. It's almost like they can't cross train staff or focus on the actual needs of the community. I would never come here if my employer didn't bank with them.
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November 2022 by Nhi Bui
Ryan Davis and Felicia they did a phenomenal job! They help me so much! Thank you!!
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October 2022 by Mike Strickland
Pathetic customer service. 1 or 2 tellers . Always a long line. They tell you about self service options but if you drop below a minimum balance they charge you a service charge. For what??
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September 2022 by courtney culbreath
I went in seeking some assistance with my digital card. The cashier was so rude. I didn't get her name. Honestly, if they don't like customer service, they should get out of it. The other teller heard the whole conversation. She had a smirk on her face. I'm sure it's no surprise how rude her coworker is. I'm disappointed. I have never been mistreated at any Bank of America. I have been a member since 2006.
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September 2022 by Debbie Fales
I would give zero stars if I were allowed to do so. Poor customer service. One teller to open accounts, make deposits, business accounts, etc. Five or so men walking around and no offer to help. I was third in line and have been waiting at least 20 minutes. There are 4 people in line behind me. Pathetic. I should have driven further to another location but not sure those would be any better. POOR CUSTOMER SERVICE!!
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September 2022 by Jose Martinez
There’s never enough tellers, they take for ever. They have millions of dollars and don’t have no one working for them. Is always a waste of time. People are always waiting at the lobby. Very unprofessional. Getting all my money out of here. Every day is like this
