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May 2021 by Christopher Johnson
Sears Home services was used to fix my HVAC unit. We were told the agent was going to get a part for our unit and he would call us within the hour. After several hours we called sears to learn he was supposed to be here on Wednesday with the part. On Wednesday we did not receive the visit. We called back on Thursday and learned we lived in a Monday only area so someone would be here that morning. A call was made to my wife who was at work on Monday and when she didn’t answer immediately they cancelled the visit until the next week. No attempt at my home number and despite having someone wait no one showed up. We have been very patient but this is very unacceptable for the amount of money we paid. The lack of communication and professionalism with your staff is unwarranted.
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December 2020 by montez english
* My two windows were put in by one very skillful person. I am a retired Art teacher, so I look at the details. My windows met my expectations.
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February 2020 by Kordel Brazell
Never buy from Sears! Crooks
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August 2019 by Shell Bessent
I am very satisfied with the installation of my HVAC KENMORE UNIT.The installers were very professional.Thank you.
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March 2019 by Ken B.
I wish I had the experience that Mitzi had. We had some of the same people but many were different. Sears Home improvement came out and we signed the contract to redo two bathrooms. One was a total rip out and replace. It was over one month until work began. They ripped out the entire bathroom. When the shower stall was being installed I discovered that some of the things for the other shower had been already installed in the Master Bath. At the bottom of the new expensive vanity there was a 1 to 11/2 inch gap that was completely open. After complaining this was fixed with a jury rig strip of wood. The shower doors, while beautiful, did not close so that the water could not spray on to bathroom floor. After more than one month it was explained that the shower doors had the opening on the left. This means that two people, over 70, needed to climb over the toilet to enter and exit the shower. This was resolved with another "jury rig". Also this shower enclosure has only one small towel rod for two people. The toilet we were expected to climb over also appeared to have been moved as there was now not enough room to install a toilet paper holder where the old one was. When the shower doors were being modified it was discovered that the installed floor now had a gap between two of the pieces. This was repaired by gluing the floor in place rather than replacing the piece that was cut to short on installation. I will agree that the other shower looks nice. From my experience and that of Mitzi I would say a lot depends on who measures and designs the job and then who does the work. From my experience with getting them to come complete the work I dread ever needing that "lifetime" warranty. Buyer be wary!!!
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January 2019 by Neta S.
Was promised the best quality roof. ended up with vent covers with spray paint instead of the promised new vent covers. Shingles were covered with paint as result. After new roof was installed yep you guessed it the new roof leaked. Don't waste your money with sears. They are still lousy. Instead of making things right, they don't want you to believe your lying eyes.
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December 2018 by Renee Herndon
Sears heating and air came out did a estimate got us approved and in a COOL house 2 days later. Over all experience was a 5 stares . Thank you sears!!!!
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December 2018 by Raffi Vartanian
Dont waste your time, I have been waiting on 46 days for service on mt home AC
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December 2018 by James Turner
Outstanding service,quality products,excellent service people.Sears has always been my go to for excellent products and service.I will continue to call on Sears for my needs.
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December 2018 by Bob McGoldrick
Great people
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June 2018 by Mitzi W.
We had a major leak under our fiberglass shower stall. It destroyed the subfloor under and in front of the shower and stained the sheet vinyl flooring We called Sears Home Improvement Products. Kelvin came to give us an estimate and show us appropriate products for repair and replacements. . Rovana handled the contracts and change orders by phone and internet. D. J. and Carl came to do the work. They had to pull out the faulty fiberglass unit and the toilet across from it to see how bad the damage was. About six square feet of sub flooring required removal and replacement. Then they installed a very attractive acrylic five piece shower stall (that Sears guarantees for life), laid beautiful Congoleum flooring, reset our shower fixtures, reset our toilet (this included replacing the broken PVC flange under our toilet with a sturdier metal one at no cost), replacing and painting most of the toe molding in the room, caulking everything, installing a beautiful sliding shower door set, and putting a tasteful trim around the edges of the whole shower area. It's gorgeous work! The entire process was handled very professionally. I am beyond pleased. Thanks to all of the Sears people. I no longer have to worry about my husband going through the floor.
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December 2017 by B. J. Felder
Once the measurements were made and after a couple of unforeseen delays, a date was set for the installation. Two agents showed up (on time) took care of the job and cleaned up every bit of the debri before they left. Very professional.
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December 2017 by Latausha G
Scheduling was never on time or well coordinated.
