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September 2024 by Karena Phelps
Great service issue was dishonesty on pricing. I asked what the cost was when I called and was told $115 plus parts. An Allen wrench was used for less than 1 minute to tighten the fridge door no parts needed and I was charged an additional $90 for an “adjustment” fee making the total $205. The technician was at my house for 5 minutes. I was not provided a quote prior to being charged. I even questioned the technician that wasn’t what I was told when I called. Please listen to the scheduling call as I was told $115 plus parts. Your response is blatantly false.
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September 2024 by Michael Locklear
Poor communication. Technician showed up, ordered conversion kit with Bosh while onsite and was told the part is available (while on speaker) and someone would call to schedule a follow up appointment. Called this week due to no response from Sloan and was told the conversion kit was actually backordered with no ETA. Person answering the phone said she'd check with the parts department via Bosh direct and would call me back. Crickets!!!!
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September 2024 by robert elliott
The technician was fantastic. Not a lot of working space in the laundry room, but he diagnosed the problem with our 16 yr old dryer. Removed panels from the front and top of the dryer to remove the broken heating element and replaced it with a new element.
New element and service saved us a lot by not having to buy a new dryer and washer.
Have used Sloan for years and will definitely continue to do so. Many thanks Sloan.
Bob E.
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September 2024 by Donna Weaver
Joshua was very nice and professional. Great company!
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September 2024 by lois sheldon
We had a very nice young man by the name of Chad
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September 2024 by Vickie Townsend
We have been using Sloan for almost 30 years. Their service personnel are very experienced and professional. Have never had a bad experience- honest and fair.
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September 2024 by Joyce Hansen
Good service, reliable company.
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September 2024 by Kyndra Jones
My service order was schedule through whirlpool for today 09/06/2024. The confirmation email details I have verified for today as well but when I followed up with this company inquiring on location etc. I was greeted by an unprofessional customer agent, the agent refused to accept any of the information I had to provide her! Her tone was unpleasant, she over talk me, showed no empathy! She kept repeating I was schedule for the 12th and refused to accept any of the order details that I was attempting to provide. said it was never schedule for the date I have on my service order. The agent became combative, refused to accept any details I had to provide and disconnect the call. I followed up was 4th in place got to number 1 and another agent disconnected ! 3rd attempt to follow up to speak with a manager or get some type of resolution and the call just disconnected. 4th attempt now im number 5 in que and holding again been calling this company for over 2hrs to get a resolution.
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September 2024 by Mary C
Great people great service!!!
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September 2024 by Paul Downing
Technician was prompt, friendly, informative, knowledgeable, skilled and fixed the problem w a part on his truck!
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September 2024 by Sims Estate Sales
Excellent service. Very professional
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September 2024 by Janel Johnson
The Tech was very professional. Cleaned the work area as he went. Knew exactly what the issue was and was able to fix right away.
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September 2024 by Ani mal
I had previous experience with this company since 2017-8 when Samsung listed them as one of their in warranty repair service.
So 3 months ago, in 2023, when I had an issue with my Samsung RF28 refridgerator not keeping the temps as set on display panel I called them.
I was confident they could DIAGNOSE And fix my problem.
Well 8 visits later, countless parts replaced and even an injection of refrigerant(?) later and they still have not gotten my refrigerator problem fully diagnosed.
Mind you I was to be charged for EVERY PART they replaced, after yet ANOTHER DIAGNOSES of theirs. I called about fridge not keeping to temps. They diagnosed (guessed-?) I had a control board issue (1st visit).
8 visits later, after replacing one part after another, I had to insist a Supervisor look at this fridge and diagnose the problem.
I complained a couple of weeks ago about my lack of confidence with this repair tech they kept sending out (Yes, Samson's because it'd their policy).
Finally I got the repair supervisor to come out. The same Supervisor I had requested 2 visits back but never heard from until I made yet another, more adamant request.
This time, Aug 21 or so, The Supervisor says "the refridgerant is freezing up so it is either overfilled with refrigerant or it is plugged up (Somewhere) - That will be $666 if you want us to repair it but I will have to order parts".
Mind you the overfill happened because the previous tech filled it with refridgerant and Now they want to charge me to take it out.
So I said, "Cant you just take it out now (and eliminate THAT issue?)" To which he replies " I can't" he says. "Why Not?"- I asked. His response "because I don't have the tools".
This is what you can expect if you hire them to come out.
Ladies and Gentlemen, this is the sad state of affairs with technicians today.
Now I called and left a message with the Customer Service manager "Chris". And since I had heard back from him in almost a week (5 calendar days), I called back. Left another message at about 9:25am. Called back an hour later (10:30am) because I still had not gotten a call.
Finally got a call back around 11am. Long story short, his position was that it WAS not 8 visits and all work (LABOR) and PARTS is "WARRANTEED".
What does this mean to the average citizen? Well They don't try to fix a problem (refrigerator not cooling) but they will come out to replace any part they fee is not working (30 days free labor) and replace part if under a year old (you pay for labor, $250/current fee for them coming out).
However there is no mention of them misdiagnosing the problem. Because that is not what they do.
According to this "Chris", this latest quote is to install what the technician need to know if there is a stoppage in the system or if something else (Parts-?) is needed.
Now there is no mention of getting money back on my first repair (Controller\motherboard) that had to be replaced ($425+tax, I assume).
As a former Computer tech I assumed they would have tested the system to tell me that this was all I needed - Silly me. As it turns out They only replace one part at a time and THEN determine where to good what additional parts need replacing.
If I had agreed to this "repair", I would now be out over a THOUSAND DOLLARS and still no GUARANTEE that my fridge would be repaired.
Remember that REFRIDGERANT the first tech put in? Well the Repair Suoervisor made it a point to remind me Ihad not gotten charges for it (another $250 fee).
So in essence this company wants me to pay to have them take excess gas out AND t
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September 2024 by John Hyatt
Maytag Washer, Purchased July 2023.
Maytag Washer stops working properly, October 2023.
Four warranty service appointments scheduled over six months.
Four days off work because Sloan won't give me a time to expect them until the night before.
One appointment cancelled by Sloan.
Three appointments with three different service technicians.
Three different diagnoses, twice requiring parts to be ordered and the service to be rescheduled.
Multiple calls to Sloan and requests to speak to a manager--someone who is accountable.
Zero calls back from a manager.
One lemon of a Maytag washing machine still not repaired after months of frustration.
Follow up (8/28/24): The issue was mostly addressed. We still had to go out and buy shock absorbers for under the feet of the machine, and it still occasionally will not spin the water out of loads properly. I still think I have a lemon, and I still have a very low opinion of Sloan Appliance.
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August 2024 by P Miller
Frank is always prompt, knowledgeable, and professional. I will continue to use Sloan Appliances service.
