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January 2024 by BJD Miller
I absolutely love The Chemistry Store! It is about an hour drive for me, but their prices are very worth it! On most things, they are extremely reasonable since the price of gas is FAR cheaper for me than what I would pay for shipping. They are always very friendly, even carrying the order out to my car. I am a regular now & highly recommend it to other soap & candle makers. Plus...as a small business owner, I LOVE supporting other local businesses!!! Thank you, Chemistry Store!
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December 2023 by Siouxima Dii
Wonderful scents, well packaged, fast shipping and very pleasant customer service. I will be ordering again.
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April 2023 by Bearded Crew
This place absolutely sucks. I wish zero stars was an option. I am trying to diversify my supply chain for many reasons. I typically use a website called Bulk Apothecary.I built up my cart for the exact same products from this store. It was 13% higher than BA's cart. Then at shipping it was $55 from their SC location to my NC location. BA has the same weight from a further distance for $30, plus a 15% discount for anyone spending over $250.I called the chemistry store support to try to give them my business. I asked if their was any discount codes, or anything to help bring the price down. The receptionist was the most stoic, condescending, lethargic, useless support chat i've ever spoke with. You might as well outsource that role to another company because the inhouse support was trash.Safe to say that not only will I not be a new customer. I can ensure you that all the natural CPG friends within my business circle will not use this company either.
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October 2022 by MT MAMA
Price gouging through ridiculous shipping costs, far more than the already high shipping costs typical for bath & body supplies. An order for 20oz of fragrance oil totaling $26.77 has an additional shipping charge of $33.21??? They need to charge ACTUAL shipping costs and adjust their prices.
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October 2022 by Jennifer Schiavone
We have been ordering from The Chemistry Store for years. It is always a good experience and we appreciate that very much!!!
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May 2022 by James Johnson
Not a fan of the owner. She is extremely condescending and bitter. Often doesn't listen to your request and is actively planning her next comment rather that trying to come up with a solution. Sad thing is I've been recommending friends to use this business for some time. I will not do that anymore. I will also be informing these people to find a better more professional source for their candle and soap needs
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May 2022 by Nichole Simmons
I love The Chemistry Store and I have been shopping with them for years and the customer service is awesome.
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December 2021 by Jenny
I liked the products but some of them arrived damaged. A couple of the soap base containers were cracked open when it arrived and when I tried to get support through email after a phone call agreeing to send the order information and proof, I got no response. I sent 2 emails with attached photos addressing the problem.
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December 2021 by Alexis Williams
I love The Chemistry Store! I was so glad when I found them. I’ve been a customer for at least a year now. They always have great prices and lucky for me (and my business) I can swing by and pick up my items no problem! Plus everyone is always sweet. Highly recommended!
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November 2021 by Beginning Last Leg
One of my favorite stores! I’m super grateful I live close enough to pick orders up. Very easy to place a last minute order if I need anything. Everything I’ve ordered has always been very good quality and the prices are competitive! Will definitely be back soon!!!
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August 2021 by Rebecca
I'm a local soap maker and delighted to find a supplier for lye. Fast and easy pickup at their warehouse 30 minutes away with great prices. Friendly and easy pickup.
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June 2021 by Arya Elizabeth
I ordered 12 glitters for my candle making business back in April. I haven't gotten any of them at all. Not a refund & no glitters for my candle launch next year. I paid $57 including shipping & handling & despite my emails & Facebook posts, no one has gotten back to me or even offered a solution since the emails stopped back in May.
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June 2021 by Jennayy _26
I liked the products but some of them arrived damaged. A couple of the soap base containers were cracked open when it arrived and when I tried to get support through email after a phone call agreeing to send the order information and proof, I got no response. I sent 2 emails with attached photos addressing the problem.
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May 2021 by Maria EH
I was a bit skeptical of purchasing from this company since there are so many bad reviews regarding shipping and handling of some items. I have made two purchases and have picked them up, and I love everything so far! I’ve orders jars, waxes, butters fragrance oils and I have to say I love them! I just wish they would close at a later time because I have to adjust my schedule to be able to order and pick up same day. Also, if shipping would be less I would definitely have it shipped to my house.
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May 2021 by Danielle O'Neal
Great customer service! First time ordering and didn’t realize they didn’t have a store front. Spoke to a salesperson and placed my order online. The order was ready for pick-up in no time. Will definitely continue to use them in the future.
