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March 2024 by Rich A.
As with a lot of companies that work with vendors delays can happen but i have been pleasantly impressed by maria for her going above and beyond and taking care of the customer after the purchase!!! To me thats sooooo important!! Top quality product and top notch customer service!! Would definitely recommend! I don't mind paying for good service its worth every penny when you have a problem!!
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October 2023 by Mary Scott Smith
I ordered a chair online and was delighted to communicate with Erin, a REAL PERSON. She answered every question and made sure everything was taken care of. The chair arrived on time and in excellent condition. A very satisfactory purchase in every way!
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September 2023 by Melissa Humphries
I had to purchase a lift chair for my mother in a hurry. I called Chapin Furniture before I went and they said they had some on the showroom floor and would be able to have one delivered the next day. When I arrived at the store I was greeted by a very sweet young lady— LaDrea. She escorted me to the chairs and answered my questions. What she could not answer, she gladly asked someone else. Several other associates were very helpful in offering options about warranties and service plans. My purchase went very quickly and I was on my way. The customer service and familiarity with the product made my experience both pleasant and easy.
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September 2023 by Diana Martin
Erin was so helpful on the chat. She was knowledgeable and patient with me as I had a bit of trouble placing my order. She was clear in her instructions and order has now been placed!
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September 2023 by Joyce Roberts
Enjoy shopping at Chspin furniture. The store is always clean furniture is easily accessible, the staff is always friendly and helpful. Best of all they allow you to shop in peace no high pressure to buy which I very much appreciate..
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September 2023 by Kathy Long
My shopping experience was very pleasant with expert salesmanship .and very knowledgeable about their furniture .There was a noPressure feel during the entire process of shopping for Bedding and furniture . . Thanks to Keith and Emily for the best prices on Labor Day weekend!..
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September 2023 by Francis L.
If I could write a review for nice, helpful when purchasing I would give 5 stars..that's where it ends..we paid for the 5 year extended warranty and they refused to acknowledge it.. it was as much as steeling money from me as they pretty much made every excuse an dumped me.. BEWARE OF EXTENDED WARRANTEES, ITS A SCAM..BUYER BEWARE.. DISHONEST AND MISLEADING BUSINESS.
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August 2023 by Blake Roche
We were shopping for a new couch over the weekend and stopped in here for the first time. Huge two story showroom with well-made furniture for every room in the house. The owner greeted us with warm cookies and he and staff gave us useful info if we had any questions. We ended up buying from elsewhere this time, but this is a great place and we’ll probably stop by anytime we need to shop for new furniture.
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July 2023 by Zoe Owen
Kristi was so helpful in working with us today. We believe we have a plan for our space. Definitely going to continue getting her interior design expertise on our new venture.
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July 2023 by james cordan
We just took delivery of our recliner sofa from Chapin Furniture. It came exactly as ordered. Our sales person was very good and answered every question we had beforeOrdering. The delivery team did an excellent job with the delivery and set up. They called before coming and were on time. Excellent job!
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May 2023 by Lisa Barton
Very courteous, knowledgeable and friendly sales staff. Bedroom furniture is beautiful and very reasonably priced. Best delivery experience ever! Will recommend Chapin Furniture and I’m sure I’ll be purchasing additional pieces soon.
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May 2023 by Bill Potmesil
Shopping on line was so easy! Erin on line got me the final quote for white glove delivery in no time. I really appreciate how well it went! Will certainly shop Chaplin Furniture first next time!
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April 2023 by Carol Szatkowski
Great customer service! I inquired about being able to purchase chair covers separately without buying the chairs. Within 24hours, I heard back from Erin in customer service. She kept in communication until confirming I could buy these slipcovers and then sent me the link.Responsive and personal service you don’t usually get these days. I highly recommend Chapin!
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April 2023 by Lesli Smith
I was placing an online order and needed assistance with selecting the best shipping option. Erin contacted me via text and walked me through my options and then emailed me an invoice that I could checkout with. The whole process was quick and easy. Looking forward to receiving my new chairs.
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March 2023 by Vanessa Castro
Took a chance and ordered some super cute planters from this site and I'm so glad I did, I absolutely adore them! They shipped out quickly and arrived safe and sound and were just as described. They make for a great gift for any plant lover in your life or you can repurpose them as cute pen holders for your desk. Totally will be checking out the rest of their inventory next time I'm in need of new home decor ☺️
