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October 2023 by Marcus
When I first got this unit, it was affordable and perfect. Since SROA acquired it, my price doubled from less than $50/month to $90+ a month. Even after moving to a new storage unit (same size and amenities) less than 5 minutes away, they are increasing the prices again four months later. It should be illegal how they acquired multiple storage companies in the area and increase the prices for everyone. There are few to no alternative companies to go to in the vicinity. If you are looking for a storage unit, recommend buying one for your home. This place will squeeze every penny from you.
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May 2023 by Andrea Schmidt
Very friendly, clean units & good price.
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April 2023 by Tracy Chapman
Worst customer service I’ve ever experienced. I purchased 4 large units (10x20) over the phone and paid for up front. I also wanted 4 parking spots. When I arrived to move in none of the units I purchased and reserved were not even at the location I specifically booked for. They were at a whole different location. When I called I was told they couldn’t do anything even though it was their fault and either I could deal with it and stay at the wrong location or go with another company. Wow, shocked that this was their solution to the problem.On top of that I was rudely hung up on 3 separate times before I got a “a supervisor will call you back within 24 to 48 hrs” but 5 days later still no call to fix the issue. On top of that there has been no one working at the local office. I was told the employee walked out and quit because the company is so bad to work for so there is no one to see in person or a contact person. Go figure.I would recommend not booking with this company over the phone only in person at a local office to ensure you get what you paid for. The reps at the call center are rude, unprofessional, and undertrained to do the right job.
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April 2023 by Wind E
I've had a storage unit here for years. Once SROA became the owners they have increased the price of the same unit 5x. They continuously say it's due to matching prices of other facilities in the area but THEY OWN ALL OF THE OTHER LOCAL FACILITIES; they've purchased all of them. What started as a 115/mo unit is now 171/mo. Invest your money in a rent-to-own storage unit for your own property. I wish I had. If I could give zero stars I would.
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April 2023 by windey73
I've had a storage unit here for years. Once SROA became the owners they have increased the price of the same unit 5x. They continuously say it's due to matching prices of other facilities in the area but THEY OWN ALL OF THE OTHER LOCAL FACILITIES; they've purchased all of them. What started as a 115/mo unit is now 171/mo. Invest your money in a rent-to-own storage unit for your own property. I wish I had. If I could give zero stars I would.
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March 2023 by Gennipher Wilson
Fast check-in, storage units are clean and well monitored and close to everything.
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November 2022 by W Forward
Very friendly staff however since the new owners have taken over within the last year the rates have increased four times. My storage space is not getting any larger though.
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July 2022 by Eric Thomsen
Courteous, efficient
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June 2022 by Gabby CLack
Stephanie was awesome and an amazing help!!
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March 2022 by Patti White
Stephanie was very nice and extremely helpful. It made my experience very nice
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March 2022 by Elaine
No large units available, but Stephanie was able to give me 2 units side by side giving me the same size AND at a reduced price.
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February 2022 by Jerry Tennyson
Gloria was wonderful. Walked me through the whole rental process online. Couldn’t have been easier. Thanks Gloria
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January 2022 by Melek Tuna
I had a great experience! Stephanie was extremely helpful and very friendly!Thank you so much ….
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December 2021 by travant milligan
I had a great experience! Stephanie was extremely helpful and very friendly!
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December 2021 by Alicia Norris
Everyone has always been very helpful. I have had a unit here for years.
