-
March 2024 by Chris C. (Symbioticombs)
Kin did an outstanding job explaining the situation I had with my taxes this year. They were done fast and he was very respectful to me. I always have had good experiences with H&R block.
-
February 2024 by Alauna Ortiz
We have been going to H&R for years without any issues. However, this year we were assigned a completely incompetent “Senior Tax Specialist” when it came to of state residency codes, despite being hired/working on a military base… expecting us to return for a 3rd time for someone else to “review his work”. We were not going to return nor pay for a service we didn’t have faith in. We will be taking our business elsewhere. Don’t waste your time.
-
May 2022 by Allan Thompson
We have been using H&R Block for a while now and we have been very happy with the service every year.
-
May 2022 by Robert Tetrault
Sue is always personable and a pleasure to work with.
-
March 2022 by Oxana Yaroshenko
Great customer service and very professional!
-
March 2022 by nonameosa
Great customer service and very professional!
-
February 2022 by Kat Stevenson
I went to H&R Block for the past 3 years.
-
May 2021 by Michelle S.
We've had our taxes prepared at this location for the last seven years without a hitch. This year we've had a very different experience, & if I could provide a rating of zero stars, I certainly would. On March 24, I walked into the JBC location to drop off our information & make a follow-up appointment. I was told that we had the option of approving the tax return & paying for it online, so I agreed to that. On Monday, April 5, I received a call from the tax preparer informing us that there was some missing information on the W2 from my husband's former employer. I sent a follow-up text to inform her that a copy of the W2 had been requested & was being mailed to us & that I would email the document to her once it is received. Her response was, "Thank you for the update." That was the last communication I received from her. About a week later, I emailed a copy of the document & asked her to respond so that I could confirm it was received. When I hadn't received a response email, I sent a quick text to let her know that I had emailed the document. No response, so I called & left a voice message. After almost a week without a response, I stopped by the JBC Exchange to follow up, only to see that the office was no longer there. This morning (my day off), I contacted H&R Block's 800 number. The agent I spoke to was very kind & informed me that once an H&R Block location closes, files are transferred to another location. She stated that my files had been transferred to the Dorchester Road location, & she scheduled a call-back from that office. I did receive a call back about an hour after the call-back was scheduled. Apparently, the Dorchester Road office cannot locate our file. She informed me that she is attempting to contact the Ashley Phosphate office & that she will call me back. So far, no call back. So our personal tax information is "somewhere," & our taxes have yet to be filed. This is the last time we put our trust in H&R Block. We are concerned about ID theft, not to mention not having our taxes filed when the deadline is now a couple of weeks away. A little communication from the JBC Office would have gone a long way.UPDATE: I just received a call from the Ashley Phosphate Office, & I was told our taxes are complete, & I should be receiving the email to approve, pay, & file. Again, communication would have prevented this confusion.
-
April 2021 by Miranda Gegner
They do a great job with tax prep every year. Jeff Koob is a model employee who was engaging and helpful.
-
April 2021 by Devon Thicklen
I really enjoyed talking to my tax professional. He seemed really nice. But HR block is expensive to be on a military establishment, that's why I gave it a 4 instead of a 5.
-
April 2021 by Isabella White
The best service I have had. Both, Mr.Jeffrey and his boss were very helpful. I will definitely recommend them to other people. THANK YOU!
-
April 2021 by Jennifer Schmaltz
Sue Nolen is extremely knowledgeable, professional and great to work with.
-
March 2021 by Thomas McGuire
Happy with the service we received from start to finish.
-
March 2021 by joyce tracy
I trust Your service and help..
-
February 2021 by Nathan Wolff
Great service and great knowledge of doing taxes. Customer service was great.
