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February 2024 by Kayla Hendrix
Roadside assistant “John” was the best! Of course, all my AAA calls are amazing. Thanks for running a great service :)
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January 2024 by R Colbert
Great place for members
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January 2024 by Kaylee Taylor
Car was taken care of. Rob was very kind and explained everything to me. :) let me bring my dog inside because of the weather.Update: I came back in a week later for more maintenance and accidentally cut my thumb open. I asked for a paper towel to drive home with, but they brought out a whole first aid kit, helped me, and gave me a candy. Whole team is so kind. :)
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December 2023 by Adalberto C De Quesada
Very professionals I recommend this place a 100%.
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December 2023 by Jessica Coombes
Literally the worst roadside assistance I’ve ever had
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November 2023 by Latasha Brown
After purchasing a vehicle a week later while unlocking the vehicle the lights flicker. It’s noticeable at night.The light around the headlight on the passenger side has completely gone out. Enterprise Sales Manager John said, AAA in West Ashley certified it, and deemed it safe to drive. Paying over $20,000 for a vehicle and lights not right is unacceptable… Be careful when purchasing from them, they refuse to replace what needs to be fixed.
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October 2023 by Steve McKenzie
Place is way too busy, slow, understaffed, and expensive. Took 1 1/5 days to get the right tires. Took too long to put them on. While I was waiting I checked Costco. $459 there for exact same tires and I am paying over $700 here(assumed my AAA would be a plus….WRONG. Long time AAA member, never coming back here. Employees are all pacing themselves for quitting time.Service: Tires
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September 2023 by Joshua May
I just wanted to take a few minutes of my time after visiting to get an international driver's license but the woman that helped me process my paperwork was exceptionally friendly and informative. I just think that's such a refreshing experience to meet someone that genuinely seems to be interested in their job and she had very good customer service overall. I didn't have the time to look for her boss to tell them what a great job she did but I wanted to make sure that information got back to AAA. keep up the great work.
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September 2023 by betsy “Itsy bitsy” james
This is the second time I've taken my car to this AAA. I have to say that the staff is always super nice and friendly. They have also gone above and beyond to fix my license plate holder on the front of my car for nothing. It had been broke for 2 yrs.
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September 2023 by Gia Barnaba
The incompetence of AAA in Charleston is baffling. How did they receive this contract? There has to be a quality company more capable of doing their job than this one. Terrible. If I could leave a negative star, I would.
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September 2023 by Yae Seul Park
The worst experience ever.1, they canceled my tow dispatch without giving me an update.I had to call in multiple times to finally get a representative that is willing to help.Labresha clay - I must personally say should be fired for her unprofessionalism along with lack of respect.
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August 2023 by margaret haley
Took my vehicle here to have a tire repair. They told me they had to do a “safety check” on my vehicle so I watched the mechanic take out all the filters in my car check the battery etc. they ended up telling me I needed two tires and an alignment, which I had no problem, saying OK to. when they returned the car to me my air conditioner, which was working fine when I drove it in now makes a horrible airplane sound when the fan is on. I returned to the facility and they told me they would take a look at it. The manager told me they replace the cabin air filter and that took care of the problem. He told me that he wouldn’t “charge me”for changing the air filter. The problem is I had no issues with my air conditioning, my air filters, my battery. The only issue I had was I had a slow leak in my front, right. This garage pulled my car apart and actually made more problems and were no help fixing the problem they created! I am afraid to even go back to have them look at the car again I would never bring my car here. Brought it because I have a AAA membership and thought AAA would stand behind their product. After reading the reviews, I’m not the only person that brought their car here and ended up with more problems afterwards avoid this garage!
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August 2023 by Chris Bastedo
Tried to sell me over 2k in repairs that had nothing to do with the problem I brought it in for. Luckily, I come from an automotive background so I knew what he was telling me didnt track. The guy didn't even mention the original issue when he told me about all the repairs i needed. Thats probably because when I asked for it back so I could get a second opinion, I find out the problem is completely gone.I asked my dad (who has owned a REPUTABLE auto shop for decades) and he told me immediately what the issue was and that all my car needed to do was run for a little while. He also mentioned that AAA shops like these work on commission and theyre fine for services and maintenance but not much else. I second that.Long story short: if your car has an issue that needs figuring out, you need an actual technician. These are salemen. They know how to do a generic inspection, scan your car for codes, and then try and sell you as much as possible based on that whilst not knowing or caring what the actual problem is. If you need actual work done, AVOID THIS PLACE LIKE THE PLAGUE.
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July 2023 by bob hall
Walked out of my 9am appt. At 9:20
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July 2023 by Townsend Clarkson II
Take my car in for a tire and battery change. Pick it up and the car starts to get home but won’t crank the next day. When I attempt to start the car the glove box opens. Hmmm. Here my family is about to go on a trip and now I’m unable to trust the quality of services provide. Beware of using this business for dependable and competent service.Services: Tires
